Blue Ridge Automotive

Hani Nasrallah

★★★★★

2 months ago

I had a water pump that needed to be replaced on an old Chevy. Mo and Mike took care of me. The job was completed in a reasonable amount of time and so far everything seems to be working OK. They communicated clearly about the work and made me feel like I could trust their opinion. I would go back there if I needed additional work.

Likevion

★★★★★

a year ago

I had an outstanding experience with Blue Ridge Automotive! From start to finish, the service was exceptional. Chris went above and beyond to ensure my car was in top condition. He was honest about what work needed to be done and explained everything clearly, which I truly appreciated. It’s rare to find a mechanic who combines skill with transparency and excellent customer service, but Chris delivered both. The whole team at Blue Ridge Automotive was professional and friendly, and I felt completely confident in the work being done. I highly recommend them to anyone in need of reliable auto care. Five stars!

Durk Durkin

★★★★★

3 weeks ago

Excellent service gave and stuck to estimate total given before work started. Replaced front wheel bearing on my Mercedes wagon. Mow and Mike did work

Bruce Bennett

★★★★★

4 months ago

Blue Ridge Automotive did an excellent job repairing our 2004 Jaguar XJ8! Kristen Matthews was extremely helpful with quick quotes and excellent customer service! We were rejected by 5 other car repair shops saying our car was too old to work on, but Blue Ridge came through and got the job done! We couldn't be happier with the job they did!

Soern Osborne

★★★★★

5 months ago

I had a great experience here. Patrick and Kristen were extremely helpful and responsive. The work got done quickly, on par with the timeline they gave me from the outset. I paid a fair price and the work got done right. Definitely coming back for repairs in the future.

Greg Moritz

★★★★★

5 months ago

5 star service from Kristen and Patrick! This is the second time I've bought my car here and both times have been extremely pleased. The communication about what was going on with my car was top notch and it's hard to find a good shop for JLR repairs and maintenance. Overall, my experiences here have made this shop "my mechanic" and while I hope I don't have to see them too often :) I'm glad they are there when I need them.

Candler Cook

★★★★★

3 weeks ago

Excellent customer service and price. Mike and Mo were very helpful and I highly recommend bringing your car here for any work you need.

Clear Video

★★★★★

2 months ago

Blue Ridge Automotive provided excellent inspection, service, and warranty repairs for my auto! The work completed was top level and expedient. I am totally pleased abd highly recommend the business!

Brandon Graham

★★★★★

7 months ago

I brought my Jeep into Blue Ridge Automotive a couple of weeks ago due to some odd vibrations that had been getting worse. The techs here were able to quickly pin point the issue and seamlessly worked with my extended warranty to get coverage for the issues. They also suggested some fluid replacements which were totally legit for my car's mileage. I had them do all the work and a couple of weeks later my Jeep is running well and so much better than when I brought it in. Throughout the process, Kristen was very communicative with what was going on and was very pleasant to work with. I also loved that I was able to schedule an appointment online and a lot of the communication between the shop and me was via text. I wouldn't hesitate referring my friends and family to bring their cars here for honest, good work.

Bruce Pulver

★★★★★

Edited 4 months ago

There came a time when the cost of repairs exceeds the value of the vehicle. It’s the time that those of us who drive cars to the end know will come but don’t look forward to it. For us the 2007 c230 MB gave us 18 years of great reliable, fun and memorable service. In our family, dad used it for his work commute and many trips to visit customers across the SE. Soccer trips and school carpooling. Next the daughter used it as her car in college. To and from home, some spring trips. Next she used it for work after college commuting across the city for two years. Christine and Michael gave us great service always working with us on near term needs with an eye to long term items that might arise. In the end and this is the important part to us, there was no pressure when we began to consider not investing in the bigger repairs. Now what? We chose to donate to vehicle via habitat for humanity. Christine helped by ensuring the car was ready for pick up and allowed us to leave the car with them and coordinate the pick up that we scheduled. Smooth and easy! This review is about service but beyond oil changes tune ups and brake jobs, Christine and Miichael went above and beyond. They listened, served and accommodated to help us do something that we know will help others by assisting with our donation efforts

Takisha Ward-Smith

★★★★★

6 months ago

I love Blue Ridge Automative. Kristen is a welcomed addition to the team. She is very knowledgeable and professional. The service was spot on. Thank you management team for choosing the perfect person to speak with when your car is being serviced.

Juntong Ni

★★☆☆☆

6 months ago

I finally have time to write this review. I really do not understand how this place can get 5 stars. Blue Ridge Automotive is an in-network provider designated by SilverRock, so I took my car there on Friday, August 8. At first, they told me that most likely the diagnosis would be completed by Tuesday, August 12. Starting from that Tuesday, I called them every day, and their answer could basically be summed up in one sentence: “We do not guarantee when the diagnosis will be completed, you just have to wait.” I kept waiting until Thursday, August 14. When I told them, “I do not want to wait anymore, I want to take my car back,” they finally sent me the diagnosis result. By then, I had already lost my patience and still requested to take back my vehicle. To be fair, it is worth mentioning that in the end they did not charge me a diagnostic fee and called me a ride after I requested. So I give two stars instead of one star. But overall, it wasted an entire week of my time...

marlena martin

★★★★★

a month ago

The team at Blue Ridge replaced my radiator. The repair was completed timely, and the techs, front office staff, etc. were professional, knowledgeable and courteous. They are my go-to repair shop!

Sam Sneary

★★★★★

3 months ago

Took my truck in for an oil change and they caught/repaired a few serious issues that I would have missed! Mike & Kristen were very helpful through the whole process- I will be going back!

Wolfram Fischer

★★★★★

6 months ago

It was my first time at Blue Ridge Automotive a few weeks ago. I had to have my car towed 28 miles versus the 2 miles I had to before to the place where Patrick worked. But he changed work location, so I had to, too. There is nothing wrong with the shop he was before, but Patrick is taking care of my Mercedes S-Class since a few years now and never disappointed. So I go where he is. I just hope he's not changing again to a location even farther away ;-) . Yet, I would follow. He is the nicest guy who goes above and beyond for customer service, but even more so, the man is a walking car encyclopedia. There is no problem he doesn't know about and how to approach to fix it and to explain it to non-mechanics like me in an understandable way. He always told me what I have to fix, what I should or what I could. He equally tells you truthfully what you don't need. Never tried to sell me stuff the car didn't need. And so was this time. I had a major air suspension issue, but it was taken care of in the shortest time frame at a reasonable price. And here comes Kristen in. She is Patrick's sidekick, enabling him to focus on the car/work and not on administrative things which burdened him before. Kristen was on top of everything, keeping me in the loop of the work progress and everything, up to organizing an Uber for me to pick up my car, even monitoring arrival in ATL traffic. A very pleasant and efficient person to work with. So all in all I can only say I had the best experience with Patrick and Kristen at Blue Ridge Automotive. Car troubles always suck, but these guys got your back!

Mark Smith

★★★★★

9 months ago

Blue Ridge Automotive deserves 5 stars hands down! These are very skilled and highly efficient group of mechanics where the central focus is the customer satisfaction. From the initial intake call throughout the entire process of repairs, I was very pleased with the consistent and timely updates from Kristen. Kristen was absolutely stellar is her customer service and the level of support she provided me during the repairs. She was consistent, knowledgeable and very kind when answering questions and providing me with updates. I dare not recommend taking your vehicle anywhere else! I recommend Blue Ridge without hesitation and without delay. There’s no other place to consider. If you’re reading this review, then you’ve found the best in business!

Dare

★★★★★

9 months ago

After dealing with another company for over 2 months attempting to repair my suspension system on my BMW X5, costing me money and time. I lost my patience. I really needed a reputable company to repair my vehicle. Blue Ridge Automotive came highly recommended by a trusted friend. They did not disappoint. They gave me an honest assessment with that was wrong with my suspension system. Thank you again Christine and Patrick for the awesome A+ customer service and fully repairing my vehicle with 24 hrs. My car now drives amazing again.