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About Business
For professional Car Repair care in Atlanta, GA, Atlanta, look no further than Firestone Complete Auto Care. Their team excels at delivering top-tier results for Tire shop, Auto air conditioning service, Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 3.1/5 rating based on 531 pieces of feedback. They have become an integral part of the Atlanta, GA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Atlanta, Firestone Complete Auto Care is ready to assist with your next project or repair.
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Google Reviews
Ananya Reddy
★☆☆☆☆ I brought my car in yesterday for a wheel alignment and battery replacement. Immediately after the service, the heater stopped working, which was not an issue before I brought the vehicle in. The very next day, my car started leaking coolant, so I took it back to the shop right away. I am not a mechanic and do not have the technical knowledge to judge how serious this problem was, which is exactly why I trusted the professionals at this repair center. When I returned, the person who checked my vehicle said they could not accommodate a mechanic at that time and told me to come back the next day. What is completely unacceptable is that I was never warned that the vehicle was unsafe to drive, nor was I advised that continuing to drive it could cause serious engine damage. Because I relied on their judgment and received no warning at all, I drove the car home. As a direct result, the problem worsened and ended up costing me a significant amount of money in additional repairs. As a regular customer, I expected basic responsibility, honesty, and clear communication—especially when the issue involved something as serious as a coolant leak and loss of heat, which are clear warning signs of a cooling system failure. If you work at a repair center, you should be able to recognize when a vehicle is not safe to drive and clearly communicate that to the customer. This entire situation could have been prevented with proper attention and professionalism. Instead, it was handled carelessly, and you have now lost a regular customer because of it.
Ametria smith
★★☆☆☆ I’m sharing this review in hopes that management or corporate can address an unresolved issue. Two months ago, I visited this Firestone location for an oil change and battery replacement. A few days later, I noticed the mileage on the oil change sticker was incorrect. Due to my schedule, I wasn’t able to return immediately to have it corrected. Today, I came in for a front headlight bulb replacement. Bryan provided excellent customer service he was kind, professional, and very helpful. Unfortunately, the rest of the visit was disappointing. After paying, I was handed my keys with no indication of where my vehicle was parked. I waited outside in the cold assuming it was in front, only to later learn from the manager, Josh, that my car was parked behind the building. Before leaving, I asked about correcting the incorrect mileage on my oil change sticker and in the system. Josh printed a new sticker, but it showed the same incorrect mileage. I explained that I barely drive my vehicle and that it’s not possible I put over 12,000 miles on it in two months. I was told there was no way to trace or correct the mileage, and the incorrect sticker was placed on my windshield anyway. I understand mistakes happen, but I was hoping for a better effort to resolve a clear discrepancy. Accurate vehicle records matter, and I would appreciate follow-up from management or corporate to address this issue properly.
Lakeysha Toomer
★★★★★ I had such a great experience at Firestone! From the moment I walked in, the atmosphere felt welcoming and professional. Brian at the front desk was absolutely amazing, he greeted me with a smile, answered all my questions, and made sure I understood every step of the process. You can tell he truly cares about customer service and goes above and beyond to make people feel comfortable. The team worked quickly, kept me updated, and made the whole visit smooth and stress-free. It’s rare to find a place where you feel taken care of from start to finish, but this Firestone definitely delivered. I’ll absolutely be coming back, and I highly recommend this location to anyone needing reliable service!
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