Firestone Complete Auto Care

Michael R

★★★★★

a month ago

I have had my car serviced several times at this location. I have always found the staff to be professional. I especially appreciate Brian and know I can count on him when I need assistance.

Thrivewith MRay

★★★★★

4 months ago

I got my tire replaced recently. Will & Brian took care of me in a timely manner. I’m back rolling now thanks to them!

L. Elle

★★★★★

3 months ago

Ive come to this location several times over the last 10 years or more and always received great service. New tires, quick repairs with warranty and car inspections. The staff us friendly and gets the job done

EmSeven

★★☆☆☆

3 months ago

Decent experience for the most part. Took an hour to change one tire even with an appointment which was 4x longer than other places. Most annoying part of the visit is them charging me for their “road hazard insurance” without asking me. I only realized I was charged for it a day later. I will be taking my business elsewhere.

Sharon Turner

★★★★☆

Edited 2 months ago

I would like to thank Firestone and Don personally. We had a flat going back to Florida. Pulled in to the closes Firestone in Atlanta and Don took great care to make sure we were back on the road in 45 minutes. We greatly appreciate the professionalism and will let our Atlanta friends know how well we were treated. Thank you so much!

Jose Pena

★★★★★

4 months ago

I had a great experience at Firestone! Will was extremely helpful and went above and beyond to help me get a new tire. He made the whole process quick and easy, and his customer service was excellent. I really appreciate his professionalism and kindness—thank you, Will, for all your help!

Ryan Cloyd

★★★★★

a month ago

Ray was very helpful with my car. He greeted me when i walked in and helped me with my steering wheel. Thankfully i didn’t have to spend any extra money but Rat explained the issue very thoroughly.

Abby Soto

★★★★★

3 months ago

I had a genuinely good experience today with this location, from the call to the in person interaction, I felt comfortable. Josh was helpful over the phone, patient and informative, when I went in the store he had such a great and positive attitude all around. He interacted the same with everyone else in the store while I was there and the other gentleman there did the same. I just want to say thank you for making a stressful situation super easy for me, I will be coming back!

Chai White

★★★★★

6 months ago

I had such a great experience at Firestone! Liz, Will, and Josh really went above and beyond. I came in to get my rotors and tires changed along with an alignment, and they not only handled everything smoothly, but also surprised me with a free oil change and new windshield wipers. Their customer service was outstanding — friendly, professional, and genuinely caring. It’s rare to find a team that makes you feel valued as a customer, but they absolutely did. I’ll definitely be coming back and recommending them to friends and family!

Aishia Hall

★★★★★

4 months ago

I worked with William C. the store manager. He was very pleasant. There was a line when I dropped it off but he spent time with each person which made it feel worth the little wait. He told me deals and recommended a check up. Very friendly and my car was ready same day even though they had to order tires.

Harold Mac McCarthy

★★★★★

3 months ago

Sunshi is truly outstanding. There were a number of issues with my car and with my warranty company. Even though I could not get everything completed (cost issue) she patiently and painstakingly went back and forth with the warranty company and even with her own manager... It's one thing when someone is nice to you when everything goes smoothly, but only a person with compassion and professionalism (like Sunshi) gives that same top-notch service consistently. You have a true gen of an employee. She is truly an outstanding representative of your company... which is special and rare in this day and age. Thank you. Harold Mac McCarthy

Quincy Hall

★★★★★

2 months ago

Willie was great. I was in a time crunch and needed my tire patched within an hour. He was able to get me in and the team took care of the rest. Really appreciative of listening to what my needs were, setting a realistic expectation and meeting it.

Takaylah

★★★★★

4 months ago

I had a great experience at the Firestone on Howell Mill! The staff was professional, friendly, and really took the time to explain what was going on with my car. They were honest about what needed to be done and didn’t try to upsell me on unnecessary services. My car was ready right on time, and it’s been running perfectly since. I really appreciated the excellent customer service and transparency — I’ll definitely be coming back here for all my maintenance needs. Highly recommend this location!

Camille Lynch

★★★★★

3 weeks ago

Let’s shout out the entire team from the manager to the front desk advisor to the service technician repairing the vehicles the entire team was professional, knowledgeable, considerate, and patient. The environment was clean, welcoming, and inviting. Keep up the great work guys! Camille Lynch

Lakeysha Toomer

★★★★★

4 months ago

I had such a great experience at Firestone! From the moment I walked in, the atmosphere felt welcoming and professional. Brian at the front desk was absolutely amazing, he greeted me with a smile, answered all my questions, and made sure I understood every step of the process. You can tell he truly cares about customer service and goes above and beyond to make people feel comfortable. The team worked quickly, kept me updated, and made the whole visit smooth and stress-free. It’s rare to find a place where you feel taken care of from start to finish, but this Firestone definitely delivered. I’ll absolutely be coming back, and I highly recommend this location to anyone needing reliable service!

Ametria smith

★★☆☆☆

2 months ago

I’m sharing this review in hopes that management or corporate can address an unresolved issue. Two months ago, I visited this Firestone location for an oil change and battery replacement. A few days later, I noticed the mileage on the oil change sticker was incorrect. Due to my schedule, I wasn’t able to return immediately to have it corrected. Today, I came in for a front headlight bulb replacement. Bryan provided excellent customer service he was kind, professional, and very helpful. Unfortunately, the rest of the visit was disappointing. After paying, I was handed my keys with no indication of where my vehicle was parked. I waited outside in the cold assuming it was in front, only to later learn from the manager, Josh, that my car was parked behind the building. Before leaving, I asked about correcting the incorrect mileage on my oil change sticker and in the system. Josh printed a new sticker, but it showed the same incorrect mileage. I explained that I barely drive my vehicle and that it’s not possible I put over 12,000 miles on it in two months. I was told there was no way to trace or correct the mileage, and the incorrect sticker was placed on my windshield anyway. I understand mistakes happen, but I was hoping for a better effort to resolve a clear discrepancy. Accurate vehicle records matter, and I would appreciate follow-up from management or corporate to address this issue properly.

Ananya Reddy

★☆☆☆☆

2 months ago

I brought my car in yesterday for a wheel alignment and battery replacement. Immediately after the service, the heater stopped working, which was not an issue before I brought the vehicle in. The very next day, my car started leaking coolant, so I took it back to the shop right away. I am not a mechanic and do not have the technical knowledge to judge how serious this problem was, which is exactly why I trusted the professionals at this repair center. When I returned, the person who checked my vehicle said they could not accommodate a mechanic at that time and told me to come back the next day. What is completely unacceptable is that I was never warned that the vehicle was unsafe to drive, nor was I advised that continuing to drive it could cause serious engine damage. Because I relied on their judgment and received no warning at all, I drove the car home. As a direct result, the problem worsened and ended up costing me a significant amount of money in additional repairs. As a regular customer, I expected basic responsibility, honesty, and clear communication—especially when the issue involved something as serious as a coolant leak and loss of heat, which are clear warning signs of a cooling system failure. If you work at a repair center, you should be able to recognize when a vehicle is not safe to drive and clearly communicate that to the customer. This entire situation could have been prevented with proper attention and professionalism. Instead, it was handled carelessly, and you have now lost a regular customer because of it.