Pep Boys

Cristian I

★☆☆☆☆

4 months ago

I'm an Uber driver and when i come to your shop I use Caradvise since it's part of their fleet program. I took my 2016 Acura ILX at 8am on 10/7/2025 to change my oil and a tire rotation..something very simple and walked a half of a mile back home. COST WAS $71.23 At 11am i received the inspection notification that everything looked good...i'm thinking ok my car should be done within an hour. Around 12:14pm they advised that i need to do a transmission flush and a transmission drain and fill. At 12:20pm I declined the transmission flush and accepted the drain and fill. COST INCREASED TO $151.21 At 1:03pm they requested for another service on my car to where I called the shop to see what's going on. Cornell didn't know the brand to choose in his system for my cars transmission saying the price is too low but he'll figure it out. When I called Caradvise they advised me that the shop put in the wrong information in the system so they fixed it. As I'm on the phone with Caradvise I received another notification from the shop for Fluid Additive - A/T and transmission flush. I advised Caradvise that I just need a drain and fill for the transmission, i declined the Fluid Additive - A/T and transmission flush. at 4:13pm the shop requested another request for services. When I called the shop, this time I spoke with Toni the store manager and he stated that the order in the system was incorrect and now my COST IS $258.34 and that the car would be finished within the hour. Around 4:50pm i walked back to the store to get my car, Toni couldn't explain what happened today BUT he fixed the errors. At 5:38pm my car was finally DONE...i walk towards my car and due to the scratches on my OEM rims I noticed that the tires weren't rotated...when i turned my car on i saw that they didn't even put air in my tires (front left was at 34psi, front right 37psi, rear left 37psi and rear right 33psi) I didn't even drive off the lot and walked BACK into the shop and told them that this is the second time where they said they rotated my tires and didn't do it. They took it in the back to rotate my tires. So here i am waiting until 6pm to get the tires rotated and put air in my tires. Now I'm livid and requested to speak with Toni, nobody could find him they think he went home...they rotated the tires but no air was put in them...what a joke. As an Uber driver if i don't drive I make no money...I waited 10 hours and i need some sort of compensation and I'm most likely will never go back to that store again. I wrote to corporate, they said someone will call me back…22 days later and NOBODY HAS CALLED ME BACK!

Christopher Hogan

★☆☆☆☆

3 months ago

DO NOT TAKE YOUR CAR HERE! Very rude staff. Dishonest workers. Unorganized shop. Incompetent manger. Long waits nasty waiting area. I recently made my first appointment here to have my car serviced for a check engine light. Appointment at 8am with no call back all day. Finally I called around 4:30 pm and was told they would soon be working on it. Frustrated I pop up at 5:30pm to find the car still sitting. I asked for my keys and was told they were “ just “ about to work it. Needless to say I waited until 6 to ask for me keys to go elsewhere. Also the manager had a nasty unecessary attitude with me felt racial. I’ll never again take my vehicle to this poor unorganized pep boys again. Horrible experience.

DeLaney A. Yancey

★★★★★

4 months ago

I want to thank Edward for assisting me with selecting my tires! He was very professional, helpful and patient! He also applied Black Friday discounts towards my tires. Make sure to ask for Edward if you come to Pep Boys!

A.A. McDaniel Hamilton

★★★★★

6 years ago

I would definitely recommend this location for anyone who wants auto parts and auto care. I came by this location with my kid to check and see what they had in the store to fit her mirrors. We were looking for some spot mirrors that would not melt off the side mirror as the previous ones did fall off. We specifically needed one for each. We found them and some air fresheners for her vehicle which she loves. The store manager was helping us at the cash register. He was very friendly capable and provided us excellent service and information.

Devon McFarland

★★★★★

4 months ago

Edward & Team were very professional & assisted me in a timely manner. All of my questions were answered & I appreciate the level of customer service from everyone this evening! And having coupons online for this service was great!

octavio Verduzco

★★★★★

7 months ago

I can’t thank this tire shop enough!! I showed up right before closing with two flat tires 🫠 and instead of turning me away, they went above and beyond to help me out find the right price for my needs. The staff was friendly, professional, and quick—yet they still took the time to make sure everything was done right. I’ll definitely be coming back here for all my tire needs and highly recommend them to anyone looking for honest, reliable service! Thank you Cornell you’re the best

Cass K

★★★★★

6 months ago

I was especially impressed with the customer service given by Edward. I also appreciate the minimum waiting period before you get your diagnosis and the prices are reasonable. Overall, Pep Boys is the best place to go for car service.

Amani Hunter

★★★★★

5 months ago

I had a wonderful experience, I received two brand new tires and Cornell and Edward was a pleasure to have assisting me. Excellent customer service! I will be back

Evin Ramos

★☆☆☆☆

3 months ago

Never use car advise to install tires on this place, front desk people are rude and disrespectful. I’ve bought a pair of tires on eBay and got sent to this location, and bought car advise installation service, and they “remembered to see these tires” , after trying to find the tires on the store, minutes later they told me if I don’t have a picture from fedex of the delivery, they can’t do nothing. Just avoid this place 👎

Peter Urdanick

★★★★★

6 months ago

Great staff especially in service area. Attentive, and did everything promised within time set. Subsequent issues with faulty parts immediately resolved with replacement without additional cost. Reliable, customer service oriented, and personable.

loreal patman

★★★★★

5 months ago

Cornell was very attentive and friendly. Jordyn was very knowledgeable and reassuring. I appreciate the help of these guys and will be back to this Pep Boys!!! I feel safe getting my car back on the road.

Camille Bennett

★★★★★

10 months ago

I had an excellent experience at Pep Boys getting a full set of Michelin tires and an alignment! From start to finish, the team was professional, knowledgeable, and incredibly helpful. They walked me through the different tire options and helped me choose the best Michelin set for my car. The installation was fast, and the alignment made a huge difference in how smoothly my car drives now. Great service, fair pricing, and top-quality work—I’ll definitely be back for future maintenance. Highly recommend!

Junior Zavala -Ayala

★☆☆☆☆

4 months ago

It sucks when you come here poor customer service , they only have 1 employee that answer the phone calls, taking care of the other customers in the line who ever call right away He answered the phone call and take care of them care . And who ever else that is in the lobby not getting help . This is an unacceptable . You should hire more people you cannot have one employee to everything. This is an unacceptable. Looking forward to hear from you guys.

Lara Patel

★☆☆☆☆

8 months ago

I had an appointment for 10:30 AM to get my tires changed. I showed up a few minutes early and there was one man working up front. When another worker walked in, he clocked in, and then went to the back to eat his breakfast when there were a few of us standing in the lobby waiting to be helped. I was later helped by this young man who was obviously new who didn’t entirely know what he was doing. He was nice, but not knowledgeable and took 30 min just to help me when all I should’ve had to do was drop my car off. I had my tires shipped there and he told me at first they weren’t there, but then when he went and checked in the shop they were of course there. So I waited 30 minutes for him to help me and he tried to charge me for the service when I had said several times I paid online and he said “you may just have to pay for them here”. He also tried to charge me a fee for run flats when the tires I purchased were not run flats. Makes me think he thought since I was a woman I was dumb and didn’t know what I was getting charged for and would just pay. I was very adamant on I wasn’t going to pay for what I already paid for, and eventually an older gentleman helped him and then I didn’t have to pay again. They also told me my car would be done by 1pm and it wasn’t done until about 4:30. When I called around 1:30 to check up on what was going on it seemed like they hadn’t even started on my car. They also left oil all over the drivers side door and floor of my car. Safe to say I won’t be coming back.

Chris Mucha

★★★★★

7 months ago

My battery died on a Friday night while my wife was out of town with her car. Got a neighbor to jump my battery and went to the closest place with batteries that was open at 7:30pm. I went to Advanced Auto on Roswell Rd. The employee in the store said he couldn’t help me because he was the only employee in the store even though they were open until 9. Wouldn’t even jump my battery to go somewhere else. Pep Boys was attached to the same building as Advanced Auto but they had closed at 7:30. Their door was open so I walked in and shared my situation. They couldn’t have been kinder and more than one of them were willing to take care of my battery even though it was already 30 minutes after closing on a Friday night. I was very impressed with their service and thankful that they helped me out. I will certainly give them more business.

LaRetta

★★★★☆

4 months ago

I was very pleased with my service at the Roswell Road location. The service attendant was knowledgeable and as timely as his POS/Computer system would allow.

Tory Hart

★☆☆☆☆

2 months ago

Slooooooooow! If you get work here please clear your whole day!!!! Instead of being honest about the time they will just drag on excuses! First time and definitely my last time coming here!