Nalley Collision Center Doraville

Scott Bassett

★★★☆☆

a month ago

Overall, my experience was good. The repairs took longer than anticipated, but that was due to the holidays. When an anticipated completion date was provided, the final repairs were completed before the deadline. After picking up the vehicle and obtaining a second opinion on the repairs, everything was sufficient and within line to how components should line up. The only noticeable issue was they did not repair the front tow hooks on the vehicle. One tow hook still had the scuff marks from the crash. In addition, it was slightly recessed, along with a minimal downward angle. I did not return due to the time it would take to properly replace the tow hooks.

Tristina Allen

★★★★★

5 months ago

I had damaged done to my car. The team at Nalley Collison took really good care of me. A'mmarea really works for her customers, while the process took time I was made aware of orders, what we were waiting on, and she set reasonable expectations on when my car would be ready. She kept me update sometimes daily but not more than 2 days went by where I was not informed. Very happy with my service and the repairs on my car. Black Panther is a happy customer, this is what I call my baby-car.

D Rose

★☆☆☆☆

2 months ago

I took my vehicle in for bumper work. I thought they specialized in working with BMWs. To my surprise, they quoted off-market parts to the insurance company. The strip does not fit in my vehicle's space; it's sticking out. It's so poorly done, it's frightening and unacceptable. The paint job, when it gets wet, becomes white, totally different from the rest of my vehicle. This is not professionalism. I thought they were working for the client, not the insurance company, to settle for whatever they wanted so they would use parts that do not fit my vehicle. I am so dissatisfied and upset. I would not advise anyone to use this company. This is such an inconvenience, and it's unsatisfactory and unacceptable.

Russell

★★★★★

4 months ago

Nalley Collision Center did a great job with the repair of my vehicle. The staff was very helpful and provided information on the repair through the entire process. Excellent job all around! My car looks great!

Candace Davis

★★★★★

a month ago

They did an awesome job on my car and was kept me informed every step of the way. Ms. Harley kept her work and texted twice a day with updates!!!! The car was returned back to me looking like it was when I bought it!!!

Beverly T

★★★★★

a month ago

my Experience with NALLEY COLLISION was Pleasant my car looks like it's self again I am grateful for their work they made it do what they DO! thank you for checking up on me & my 🚗 I WOULD RECOMMEND THIS SHOP 👌🏾 MY THANKFUL 🤗

MsRina P

★★★★★

2 years ago

I'm very pleased with the repairs from hail damage. The hood, windshield, and front fender had to be replaced. The entire driver's side was severely damaged on my 2023 Acura MDX. Now my car looks like new again. It took about 2 months to complete everything. One part was not repaired because of an over site, but plan to get that repaired once the part ordered and the shop is ready to repair it.

Richard Bakare

★★★★★

6 months ago

After a rear end collision, Nalley Collision restored my car to better than new. A very professional and communicative team. The whole process was seamless and frictionless. I highly recommend.

Tonda Roberson

★★★★★

4 months ago

My car was dirty and damaged when I dropped it off at Nalley, but when I picked it up it looked like a brand new car. They are not only pleasant to work with but they go the extra step of returning your vehicle to you looking great.

Michael Shaw

★★★★★

2 years ago

I found myself in a bit of a jam with my 2023 BMW X3 M - hydroplaned and met a guard rail a little too intimately, resulting in some serious damage, including a broken front left tie rod. When I pulled into Nalley Collision Center and they assured me they’d restore my BMW to "like-new" condition, I was skeptical. It's a brand new model after all! From the start, the Nalley team was nothing short of fantastic. They kept me informed, were super approachable, and streamlined the whole repair process. But here’s where I have to admit a bit of impatience on my end: I was getting a tad annoyed at how long the repairs were taking. However, I came to find out that the hold up wasn’t on Nalley's side. Turns out, State Farm was the one dragging their feet on the approval process. Once everything was cleared, Nalley got to work and absolutely delivered on their promise. When I laid eyes on my car post-repair, any irritation I had went away. It looked pristine, as if the accident never happened. So, if you’re ever in a spot of car trouble and need dependable collision repair, I wholeheartedly recommend Nalley Collision Center. Their commitment to quality is clear, and they truly advocate for their customers, even when insurance companies make things a bit challenging. Hats off to the Nalley crew for their top-tier work and patience through it all!

Jamal Allen

★☆☆☆☆

a month ago

Had a windshield installed a couple of months ago noticed a few days ago a leak I grabbed a towel wiped around cleaned it up didn't think anything of it then a few days later noticed the seal wasn't on properly and now I seen my glass has a big crack in it at the bottom where it was leaking I called to see if I could get it replaced and the warranty they tell you you get when you buy one doesn't cover it... Needless to say it's not a good idea that you get any repairs done here you will have problems

Nathan Davis

★☆☆☆☆

Edited 5 months ago

Worse company to do business with. This company messed up my suspension up and gave me all kinds of BS of why it's not there fought. Went to another dealership and they tightened a loose bolt that was caused by This place and didn't charge me anything extra, just the diagnosis fee. I lost time and money dealing with these people.

Feisal Sheikh

★★★★★

7 months ago

Hats off to the Nalley BMW Collision team for the amazing job they did on my vehicle repair! They met their initial estimated completion date right on time, which was greatly appreciated. A big thank you to Kristi for the regular updates. She listened and always addressed my questions and concerns professionally.

Monica Gray-Mays

★★★★★

2 months ago

Nalley BMW Collision did an excellent job repairing my car & making it brand new again. Thank you for a supreme job.

Rose Brown

★☆☆☆☆

Edited 7 years ago

My car got hit in the back and when they began taking it apart to repair it, they noticed the trunk was also damaged. They initially told me they would need 2 weeks to get it done, but it took about 6 days. The paint job looks beautiful and the trunk is good so far. As of now, they get 5 stars. Hopefully I wont have any issues with it going forward. Oh and follow ALL AFTER CARE instructions if you need paint. Update: found bubbles and dirt in my paint and in other areas of my car that should NOT have touched!! Brought my car back to let the manager see it, and they kept trying to tell me it was already like that. No way my car was already like that!!!! I am very aware of all scratches and imperfections on my car and that was not there. Someone also drove my car when I asked for it to be towed to the body shop. My car was done so fast because they rushed. They glossed my car and didn't cover it fully which is how dirt and dust ended up in my paint. Manager refused to make it right. Don't take your car here!!!! You will regret it!!!

Samuel Tovar1983

★★★★★

9 months ago

My car, after being hit head-on, was very well repaired. I recommend this place. It's a place where cars look very nice. Here I share some photos.👍👍💪💪🚘🚘

Demetrius Fowler

★☆☆☆☆

3 years ago

Terrible work they literally had my car from Jan 13th to May 27th. Listed my vehicle wrong as an accident and told me my car was ready twice and it wasn’t. Brett the Mgr never called me back after 6 attempts. Went there 4 times total to get answers on my vehicle. Steering wheel button doesn’t work. Door trim is the wrong size. AC wasn’t working when I drove off and they also refused to pay anything towards my rental car. This was shotty work and wasted money because I have to take my vehicle somewhere else to replace there work. DO NOT USE NALLEY COLLISION center!!