Buckhead Tire & Auto Repair

Waleska Cancetty

★☆☆☆☆

3 years ago

When I picked up my car today 7/9/22 found that my car had been in a wreck also my phone holder was broken into pieces. It seems my car was taken for a joy ride while it was there. Customer service told me to wait for the owner Paul only for him to state that probably the damage in my car was done before I dropped in my car for service and repairs. Instead of him looking at the cameras that obviously he has he blamed me for the damages that obviously happen at his location. I have never experienced a lack of professionalism and ownership in a Good Year, this is obviously damaging the brand of the company when wreck-less location owners don't care about how they do business and only care for the money.

Brenda Villazana

★★★★★

9 months ago

Amazing service! Richard was incredibly helpful and took the time to clearly explain what was going on with my tire. I really appreciated his patience and honesty. My dad and I always come here for any repairs, and we’re never disappointed. I 100% recommend this shop—they truly take care of you!

Lindsey Blackburn

★★★★★

a year ago

I recently visited Buckhead Tire for service on my car, and I had an outstanding experience thanks to Richard. From the moment I walked in, he greeted me with a warm smile and the utmost professionalism. His politeness and friendly demeanor immediately put me at ease, making the entire process so much more pleasant. What really stood out to me was Richard’s honesty. As a woman, I’ve had my fair share of experiences where shops try to upsell unnecessary services or take advantage of my lack of mechanical knowledge—but not here. Richard was upfront, transparent, and never once tried to push anything I didn’t actually need. He explained everything clearly and made sure I understood my options without any pressure. Throughout the process, he kept me updated with the same kindness and respect, which made all the difference. Exceptional customer service can be hard to find, but Richard truly went above and beyond. If you’re looking for a trustworthy shop where you’ll be treated with professionalism and honesty, I highly recommend Buckhead Tire—and be sure to ask for Richard!

MK P

★☆☆☆☆

10 months ago

0 stars - Richard is a liar. Took car in for check engine light and odd noises/deceleration. They had it for 3 weeks and Richard continually told us his "mechanic walked out" or "no mechanics today" or "I drove it myself and it's fine" for almost the whole time. We said forget it and came to get the car - which they left the key OUTSIDE the vehicle on Roswell Road when the car has an entry code and the key can be locked inside. The only work they did do was put on a new tire - which was so loose we had to go immediately to Butler and have it put on correctly. They charged us over $1200 for nothing but incompetence and dishonesty. Took the car to Magic Mike's and they diagnosed the check engine light in less than 2 hours free of charge. This place is a scam and they choose to blatantly lie and extort $$ than to just admit they can't figure out the problem. Stay Away.

Geoff Haydon

★★★★★

10 months ago

Outstanding service from Richard and Brett! My tires were delivered and installed perfectly on the same day. Prices were entirely competitive, also. Recommend this service facility HIGHLY.

Cole

★★★★★

2 months ago

Richard and his team provide great customer service and truly care for their customers. Would highly recommend.

Matt Putz

★★★★★

a year ago

We recently had the pleasure of working with the team at Buckhead Tire & Auto Repair on July 24th, and our experience was nothing short of exceptional. Richard, in particular, stood out with his outstanding service. Not only did he communicate effectively with us over the phone, but he also impressed us with his in-person demeanor. Richard is incredibly knowledgeable and friendly, making us feel like his top priority. He kept us well-informed throughout the entire process, even as we took the opportunity to go shopping and enjoy lunch. There’s a reason we prefer Buckhead Tire & Auto Repair over dealerships and other shops—they genuinely care about their customers and treat you like family. Their consistent dedication and going above and beyond to ensure customer satisfaction makes us feel valued and important. We had a 2019 Ford F150 and a 2016 Chevy Malibu serviced, both receiving 12-point inspections and oil changes. Additionally, Richard and the team managed to replace metal valve caps on the Chevy Malibu, which two other shops in Chicago could not do. This level of service, backed by the team's expertise, made us feel secure and confident in our choice of Buckhead Tire & Auto Repair. Paul, the owner, is fortunate to have such a great staff and an asset like Richard on his team. Thank you, Buckhead Tire & Auto Repair, for your outstanding service! We truly appreciate your hard work and dedication. Matt and Courtney

Norman Busch

★☆☆☆☆

2 years ago

1 star is generous. Had an appointment last week to drop off my car for an oil change, tire rotation and plug. Paid for all 3 services and picked up when they called to tell me my service was complete. Low tire pressure light came on again 2 days later. Took a closer look and realized the tires were not rotated either. Called for another appointment. Was told to just bring it by. I was told “30 minutes” to complete the services I paid for on the previous visit. Noticed 1 hour later they were finally pulling the car in. Total trip took 1.5 hours. Would not have been a problem if they had been honest so I could’ve gone back to work. A little honesty (or quality control,) goes a long way. Just let me go after 1.75 hours. Didn’t get rotated. Was not refunded.

Michelle S

★☆☆☆☆

2 years ago

I wish I did not have to write this review. I have had good service in the past but the last time they worked on my car, I could have died from the mistakes they made. I bought 4 new tires. Two weeks later a rhythmic sound started. I thought it was related to the new tires. I took it in and they promptly looked at it and told me there was a defect in some sort of piece which was unrelated to the new tires. The tech told me the part was old and in need of replacing. He said the dealership would not sell the part to them so I needed to have it done at the dealership. I asked if it was OK to drive my car. He assured me it was. I asked again, "Can I safely drive this car?" He said yes. I took it to the dealership (had to wait 2 weeks) and I was told everything was OK with the car but at Buckhead Tire they had NOT screwed the bolts properly to THREE of the tires that were replaced. He said one set of bolts he could turn with his finger! I called Buckhead Tire to let them know what had happened. The manager was very nice and told me they had recently fired the mechanic who had worked on my car due to his poor work ethic. I said I understood and was happy he admitted that but questioned why did someone not call me? I could have died on the expressway if one of the wheels came off! I said I would like to speak to the owner about this incident and he promised the owner would call but it has been a few months and I've not heard from them. I am very disappointed because they have done some good work in the past but I just can't trust them any longer.

Steve K

★★★★★

3 years ago

I just bought a set of tires had my alignment checked oil changed and transmission fluid service. I’ve been bringing cars to this Goodyear since March 2014 and always leave satisfied. They even offer discount coupons to save me money. Trust is essential when it comes to car maintenance and over time my trust in Paul and his staff has never let me down. I’ve never taken time to express my opinion by writing a review but with all the complications of diagnosing and solving mechanical issues I know it’s important to speak up. I trust Buckhead Goodyear to keep my cars reliable.

Daniel Fleck

★☆☆☆☆

Edited a year ago

Every night before bed, when I say my prayers, I pray to god this place goes out of business. Anything above a 1 star review here is a fake review. This place might want to switch to bicycles since they clearly cant handle cars. 04 wrangler. Came in 1.5 year ago with a rear main seal leak. Paid $1500. Kept leaking after. Went to a trustworthy mechanic who finally stopped the leak. Said it was the rear main seal and whoever tried to replace it the first time (Buckhead tire and auto repair) just did terribly shoddy work, which is why the leak never stopped. Also, they did it for $400 less. Im glad I didnt come back after it kept leaking the first time. Who knows what they would have screwed up. Buckhead Tire & Auto Repair is not only incompetent, but more expensive. Don’t go here. Thanks for the headache and the $1500 I will never get back I never should have gave you in the first place.

Amber Simons

★★★★★

2 years ago

Alvin was incredibly helpful! Treats everyone like family, which I appreciate. You can tell he truly loves his job and enjoys coming into work, working at Goodyear for 43 years is such an impressive bonus, he handles everyone professionally and gives them as much knowledge as he can about whatever you need (which is a lot!) I got new tires, alignment, new shocks, brake, oil change, transmission, and differential fluid and he called and walked me through the entire process. It was a relief knowing that I could be assured that I was in good hands. Will never go anywhere else! The entire team was great, I would also like to shout out Jason, he was very kind and welcoming as well.

Stephanie Smith

★★★★★

3 years ago

I was really impressed with the team working at Buckhead Tire & Auto Repair. I came in with my check engine light on and Ryan and team were really helpful went above and beyond in helping me forge the best path ahead (too much to detail here). I'm so used to being overcharged or confused by car repair places (including my dealership), that it was really nice to have people go out of their way to work with me and help out. Highly recommend!

Brittney Joy

★☆☆☆☆

5 years ago

Came here for an emergency issue with my vehicle. Ever since then, I have been having problems with my vehicle. Each time I come, they tell me I need to replace a new part on my car. Most recently, my battery died. They replaced the battery and alternator. 10 days later, my battery dies again and is corroded. They didn’t clean off the pads and admitted to that. (This is the second time they “forgot” to perform a service on my vehicle. The first time is was oil change. They took care of it, but how do you let someone leave when you had to drain all the oil from their car and did not replace it?) Back to the battery issue- Now, they are unsure what’s going on and assume it’s my starter. So basically, I paid nearly $900 for a new battery and alternator when apparently that wasn’t even the issue. I’ve had to come here 3 times in less than two months and have spent too much money with them. I wouldn’t recommend. Note: The workers are nice. However, nice doesn’t resolve the issue.

Melody Champagne

★☆☆☆☆

11 months ago

Went in for a simple brake job. Quoted around $600. They broke something on each side of my car, charged me $1700. Just don't.

Dekeitha Eubanks (Drek)

★☆☆☆☆

3 years ago

This was the most unprofessional Goodyear I’ve ever come in contact with. I took my car to this shop last month Halloween 2022 inquiring on a transmission concern. The guy said they would take a look to determine what was going on. I informed him that my vehicle was covered under warranty. A couple days later it was confirmed that my transmission needed repair so I provided Ryan ( the head technician) with my warranty company’s information. After a few days I call my warranty company they hadn’t received a call from Ryan. So I call the Goodyear shop the technician states he called, he’s doing the paperwork and I should have a quote for repair. Weeks go by, I’m without my vehicle, Ryan still hasn’t called the warranty company and every time I call to inquire on my car he hangs up. When I visit the shop he’s disrespectful and refuses to listen when I ask if he can double check to ensure he has the correct information to contact warranty company. I didn’t want to take the chance of driving my car from the shop in case of further damage but I had waited long enough. Monday before thanksgiving he calls stating that my warranty company said my transmission needed to be taken apart and I would be responsible for the cost. That didn’t sound right because my warranty company still didn’t have a claim on file nor record of him or anyone from the shop ever contacting them. I went up to the shop once again (Nov 21st) Paul the supervisor was there this time. I told Paul the communication issue that was happening regarding his technician calling my warranty company to even get STARTED on repair. Paul called that day, so finally after almost a month of my car sitting I have a claim. Due to the extended time I had been waiting, my warranty company sent an adjuster out immediately which happened to be the day before thanksgiving, however, Goodyear was still open for business. Upon his visit the adjuster, who knew nothing about the disrespect that I had received from Ryan, informed me of the ill treatment he received when he asked to verify the transmission damage and that my car was refused for a test drive and necessary damage assessment in order for him to verify the claim. The level disgust and condescending customer service prompted me to remove my car today Nov 30, 2022 because at this point I wouldn’t even trust them to repair my car if an adjuster was to return. Decency and integrity goes a long way especially when you’re dealing with the safety of someone’s vehicle. And I certainly didn’t receive any of that from this establishment

Jill Pritchett

★☆☆☆☆

3 years ago

Took my car here to get tire patched due to screw in tire, paid $34.00. Not even a week later same tire was going flat again. They said I had another screw in same tire. Paid another $34.00 to get it patched again. Not even a week later tire going flat again. Took to another place and they inspected the tire. Told me that there was a screw in the tire and that the tire had never been patched most likely they were just filling it with air. Called Buckhead Tire and told the guy at desk what had happened. He immediately got defensive and rude and then he told me that he told me to get a new tire last time I was there - which never happened. I didn't need a new tire, just a patch. Anyway, he said I would have to bring my car back to them to inspect tire before he would believe me. How rude like I would lie about getting my $70.00 back. I would never take my car back there again. I don't trust them at all. It was a $70.00 lesson. No telling what the guys in the back are doing or not doing.