Reviews
Csaba G
I wanted to give only 4 with good intention. I went there in the morning and I think only finished the car by late afternoon, it was all wet (81F outside). Rather than they hang the parts out to sun, put into the car all wet.. Seatbelts and surroundings were not properly cleaned. Otherwise they did good job. When I opened the hood I was surprised how well they cleaned the engine and part which leaves me 5* them. Thanks again for the good service. /I'll take care of the seat belt area.
★★★★★ 7 years ago
Alan & Marlene Jacobson
What a great automobile service center. Bob and his team are hard-working and honest they are also extremely knowledgeable in all types of cars. I am a new customer and will be coming back again and again.
★★★★★ 7 months ago
Tsujimoto
Always a great experience here! They keep my car safe without trying to sell me things I don't need. They always try to keep things affordable without skimping on quality. I appreciate how honest they are and would recommend Bison to anyone looking for a mechanic!
★★★★★ 11 months ago
Adam Randazzo
We have been leasing for the past 20 years and decided to buy our current vehicles out. The one problem we ran into is that we didn’t have a mechanic that we trusted. I had two different friends recommend Bison, so I decided to give them a call. They got me in the next day for a brake job on our 2021 Mazda. Bob was was great when I dropped it off in the morning, and Charlie was great when I picked it up. Pricing was very fair and I know they stand by their work. Happy to have this shop in my neighborhood.
★★★★★ a year ago
Maura Mesi
Outstanding Service and Expertise! I had a great experience with Bison Automotive. The team is honest, knowledgeable, and always gets the job done right the first time. They explained everything clearly and the pricing is fair. Highly recommend to anyone looking for reliable and trustworthy auto repair!
★★★★★ 8 months ago
Alan Jacobson
My first time with Bison. They immediately had me in to diagnose the problem and gave me an appointment quickly to fix it. I go my car back on time and with a very noticeable improvement in the performance of my front end. These guys have a lot of experience and they are reasonably priced. I will definitely be back.
★★★★★ Edited 7 months ago
Clayton Hoyt
Horrible experience. Went there with a blown tire to start. Was told I need a realignment, two new tires and an oil change costing $1200 bucks. Two weeks later, one of the new tires popped. Three weeks later, the other tire popped. Just had another tire pop. I am now in for over $1800 with these guys. Five tires in two months and I’ve never popped a tire before in my entire life. Came back and got no discounts for their shoddy work. DO. NOT. COME. HERE.
★☆☆☆☆ 10 months ago
Chris Kelly
HIGHLY Recommended!! ⭐️ ⭐️⭐️⭐️⭐️ Bison automotive have been very accommodating and informative of any or recommended services. Staff are very friendly and professional.
★★★★★ Edited a month ago
Kryzantenia Yubac
I called Bison Automotive to ask if they offer pre-purchase inspections — a basic, paid service that many people use to understand the condition of a vehicle, especially when there are concerns about previous damage or non-original parts.Instead of helping, the man who answered the phone talked over me, didn’t ask for any details, and made me feel completely disrespected. The moment I mentioned I had the car for three years, he cut me off and said “Who cares? You’ve been driving it for three years.” That alone was hurtful — but what made it worse was how he continued to judge me without even hearing my full reason for calling.I wasn’t asking for anything free. I was ready to pay the $150. I wasn’t looking to blame anyone. I simply wanted help and clarification. But instead, he said “I don’t even know what you’re trying to accomplish,” and told me they probably couldn’t help — without asking what kind of car it was, what service I needed, or even my name.As a small business owner myself, I would never treat people this way — whether they’re paying or not. Sometimes customers come in just needing help or guidance. That’s what service means. It’s not our place to judge. It’s our place to listen and provide value if we can. Even if someone doesn’t end up using your service, you can still treat them with respect.I left the call feeling belittled, like I wasn’t even worth talking to. I don’t know who that man was, but I hope the business owners see this. This was not professional, and it’s not how any client should be treated
★☆☆☆☆ 6 months ago
delirious1029
Honest quality work. I don’t have to feel like I’m being swindled, they will tell me what I need done to be safe driving and what should be done within a certain time frame so I’m not hit with a huge bill all at once.
★★★★★ 4 months ago
jake badame
Charlie took care of the leaking power steering and gas line leaks thanks Bob for great service and pricing great place to have any vehicle worked on 👍👍
★★★★★ 3 weeks ago
Jake Daniels
Everyone I dealt with at Bison was friendly and professional. More importantly, I did not feel like they were trying to find other problems with my vehicle. I would highly recommend Bison Automotive!
★★★★★ 3 months ago
Stevie Smith
I took my car to Bison for a detail this week and they did an excellent job! I have a busy and active lifestyle and have my dogs in and out of my car all the time. They still (somehow!) made my car look like it's brand new. I will be returning!
★★★★★ 6 months ago
Garrett Culp
Amazing Service! Friendly Staff, Fast Job, and Most Importantly Honest/Fair Price!! This was my first time here, and will be my new go to shop. Much appreciated!
★★★★★ 5 months ago
Tom Spitznogle
I Needed car battery, late on Monday afternoon, stopped in and 30 minutes later drove away with a new battery. Great customer service, Charlie the mechanic replaced the old battery quickly.
★★★★★ 2 months ago
James Folan
Great service. I had a slow leak in a tire and the tire had a bad gash on the sidewall. the mechanic recommended the tire be replaced and I agreed. they ordered the tire and replaced it the same day.
★★★★★ 4 months ago
Molly Panzarella
I put in a call for roadside service via aaa. 3 hours after that call Bison automotive was assigned to me. Being that I was at home and not an urgent call that amount of time was understandable. Another 1 1/2 hours passed and I got the exact same text message that bison was assigned to me and that they would be contacting me shortly. Another 1 or so passed so I called bison automotive, and they told me they were done with service calls for the day and to call aaa again. Why did they accept the service request, and why did they not reach out when they realized they couldn't fulfill their obligation? If I hadn't called them I wouldn't have known, and I wasted one of my 3 free roadside calls. Thanks for nothing.
★☆☆☆☆ 3 weeks ago
Sam Insalaco
I had all 4 tires replaced on my Toyota Tundra as the I was still driving on the original tires, and they just weren't cutting it for our Buffalo winters. They helped me pick the right tire for my truck and as always did a great job with the replacement. I never feel like I'm getting oversold with Bison, and I appreciate that. They do good work for a fair price. I always recommend them whenever someone asks if I have a trusted auto shop.
★★★★★ 2 months ago
Sarah Kraft
I have been coming here for a few years now. Really great team, always quick turn around and good communication on what is needed and how quickly my car can be returned. Recently had to change 4 tires and Bob was happy to work with me to make sure I got a high quality tire in my budget. Would recommend to anyone!
★★★★★ 3 months ago
Merita Jaha
I’ve had a great experience with Bison Automotive. They are honest, professional, and communicate clearly throughout the process. I always feel confident that my car is being well taken care of. While they are a bit more expensive than other shops, the quality, reliability, and trust make it worth it.
★★★★★ a month ago
