BMW Concord Service Department

No Lovelost

★★★★☆

a month ago

This was my second time going to get service done on My BMW X521. The service here is great and convenient! I appreciate the fact they were able to get me an Uber back home or within a certain mile radius. It made dropping my car, three cities over hassle-free. they also was able to let me know upcoming issues that I will be facing with my Car as complementary of the services I was getting and they also did a detail on my car, which was also needed and was all complementary. Thanks, Miguel and Robert for making me feel like a valued customer❤️ See you soon!

Alan Ichikawa

★★★★★

3 weeks ago

I took my car in for recall work and had to leave it overnight. Chris was a great service advisor who helped me to understand potential work needed and how important each area of service was. The recall work was successfully completed and BMW provided me Lyft service both ways. They also washed my vehicle and made it look “like new”, even though it is an old car.

Paul Sweazey

★★★★★

2 months ago

Excellent service experience. Scott the shop formen took a ride with me to make sure he understands the concern. He was able to identify the issue quickly and get the repair process started. Special thanks to Jennifer for the great communication and keeping me informed throughout the week as they were waiting on parts to complete the repair. The issue was fully resolved and covered under warranty. Everyone is very professional, polite, and trained in their job which makes the entire service experience enjoyable.

Jennifer Haggerty

★★★★★

a month ago

Seriously impressed with this team. Everyone is friendly, knowledgeable, and efficient. Special thanks to Victor for going above and beyond—he even helped carry my child’s car seat to the loaner vehicle and back at pickup, which meant so much. I’ve been to several BMW dealerships, and this one is by far the best. Exceptional service all around. Highly recommend.

Rey Victoria

★★★★★

2 months ago

I recently had an outstanding experience at BMW of Concord! When I brought my car in for a service issue, my advisor Joey went above and beyond to make sure everything was taken care of. Once they determined the catalytic converter was still under warranty, BMW of Concord covered the diagnostics, parts, and all the mechanic time for free—no questions asked. BMW also helped provide a loaner vehicle. Joey was incredibly professional, transparent, and made the whole process stress-free. He kept me updated throughout the service and ensured I felt valued as a customer. I truly appreciate the honesty and exceptional service. Highly recommend BMW of Concord and especially Joey if you’re looking for someone who truly cares about their customers!

Deborah Neil

★★★★★

Edited a month ago

Yesterday I went to the Concord BMW service department and they were especially helpful, I had a very tight schedule and they made an excellent effort to accommodate my situation. I was able to pick up my car quickly and everyone was very helpful. This service department is always awesome! They are very concerned about finding the correct parts and staying in contact, When I picked up my car every part of my car sparked, they are very concerned about doing an excellent job.

Ricky Jackson

★★★★★

3 weeks ago

I’ve owned 4 BMW’s and have had several service experiences. My experiences at BMW Concord have always been good, but my recent visit with Miguel was the best I’ve had. Miguel communicated well, sought to get everything my car needed done to make the visit more worthwhile, and I can tell he takes pride in what he does! Thanks!

John Hayes

★★★★★

2 months ago

Thank you Victor for the personal service. Your department is very impressive. The manner in which one is treated when dropping off the car gives you confidence the car is in good hands. And the work being performed will be very thorough and complete. You were on spot when you said it would be finished. I could not ask for more. Again, thank you Victor!

Tom Simmons

★★★★★

2 months ago

Car needed a bit of recall work. Appointment was set and met. Service was done quickly and the team was great. The facility was clean and well organized. Great BMW models on the showroom floor. Jennifer was a pleasure to work with and kept us informed.

Steph Cho

★★★★★

2 weeks ago

Another great experience with Concord BMW. I love getting my car back fresh and clean. Their loaner program is amazing. VICTOR always takes care of me. I couldn’t be happier.

Alma Villasenor

★★★★★

a month ago

Vitia was amazing! Communicated with me about my vehicle and kept me up to date on progress. I sure appreciate getting my car back clean! That is a big plus! Thank you so much. Keep up the good work and attitude!

Edmund Lee

★★★★★

3 months ago

This was my first time servicing my car at BMW Concord. I had a very positive experience here as dealerships can be quite variable in terms of its quality and customer service so it was a pleasant surprise that I was able to receive both at a high level. Felipe Marambe was my service representative and he was professional, knowledgable of products/ services, comprehensive and able to respond to my needs proactively. He went over and beyond to adjust to my schedule and pick-up especially since there were certain unseen repairs that surfaced causing my vehicle that needed more days and immediate attention. I would recommend both Felipe as a service representative and BMW Concord as a place for your service needs.

Vitalik

★★★★★

3 months ago

Exceptional Service Experience at BMW Concord!!! I recently had to bring my car in for an urgent check engine light issue, and I cannot speak highly enough about the entire service experience at BMW Concord. Dealing with an unexpected car issue is stressful, but the team here handled it in the most professional and attentive manner possible. My service advisor, Miguel, consistently goes above and beyond to ensure that my service experience is excellent every single time. He is a true professional who genuinely cares about his customers. Even though Miguel was quite busy with his scheduled appointments, the service people who greet you outside were quick to take my information and expedite the process, which I greatly appreciated during an urgent visit. While I waited, I was incredibly impressed by the level of attention from the staff. Several people checked up on me and acknowledged that I was waiting—it made me feel valued and not forgotten, even during a busy morning. This continuous check-in is a testament to the dealership's focus on customer comfort. A special mention must go to the two gentlemen working in the Loaner Department. They provided service that was both very professional and attentive. The loaner process was smooth and quick, which was essential given my car's unexpected issue. Despite the frustrating issue with my car, I truly can't say enough good things about my service experience. From dealing with my service advisor Miguel and the proactive folks that greet you in the service lane, to the professional Loaner Department, the level of service was outstanding. Thank you for turning a stressful situation into a positive experience! P.S. I have been a customer for almost 20 years at BMW Concord. I've had a fair share of not so good experiences over the years but in the last 5 years or so the service experience has been a top notch and I'm going to continue to choose BMW Concord as my go-to dealership.

Kamala Koshkarly

★★★★★

3 weeks ago

Really great service. I was there for help and Joey was diligent to assist me and I really appreciate his help and hard work. Right when I arrived, I already felt at-home and well taken care of. Thank you Joey!

Jill C

★★★★★

3 months ago

Greeted immediately upon arriving for my service appointment. Miguel was my service advisor. Miguel and all staff were professional and courteous. The whole process was efficient and I was kept informed every step along the way. I also needed a ride home while service being conducted and was provided with a very timely ride via Lyft.

Fredalyn Robino

★★★★☆

3 months ago

I brought my car to BMW Concord for a recall issue repair. Scheduling was pretty quick. I had called in the day before to schedule and they were able to accommodate me the next day. My service advisor was Chris Neves. He was professional and explained everything thoroughly on what needs to be done and how long it would take until the service is completed. After the recall repair was done, they also found a leak on the rear differential and repair would be $$$. What I liked about Chris was how he explained the what the repair would be like and he was not pushy unlike others when I told him I would delay the service for now.

Jose Espinoza

★★★★★

a month ago

Great customer service. Francis is great to work with. Everything was streamlined and easy to communicate via text and email. I will continue to bring my BMW’s and work with Francis.