BMW of Bridgeport Service & Parts Department

Sherita Jones

★★★★★

a year ago

I am definitely not the type to usually write a review, but the service I received today was top tier. Thanks to Ms.Neerja,Tandon, Ms.Gabby, Parenti and Mr.Anthony, Dominicus .For making me feel welcome and comfortable.left with a big smile on my face .I’m extremely happy with my purchase.

Derek Kosti

★★★★★

a year ago

Kept me informed timely about progress of service to my vehicle. Used videos to demonstrate their thorough assessment and pointed out any potential issues to be aware of. Very professional and efficient.

Jason Meyer

★★★★★

a year ago

Wonderful experience as always. I have been taking all my cars there for over 10 years now and they truly believe in customer satisfaction and quality work. Their entire team is top notch.

Katie Siegel

★★★★★

a year ago

Incredible experience!! Everyone was amazing and made the process wonderfully smooth, especially Kat Stern. She is A+ - fair, kind, responsive, and hustles! Thank you for such a great experience.

Molly Reese-Lerner

★★★☆☆

a year ago

I was assisting my mother-in-law who was buying a pre-owned car. BMW of Bridgeport had the model and color she wanted so we reserved the car, arranged for a trade-in, and started the process to buy it from Long Island where we live. The sales manager and the subsequent sales person we were assigned were very attentive and communicative at first, and were helpful in making sure we had everything lined up for the trade and sale prior to coming to CT. When we arrived for our appointment, however, the experience was very frustrating - the used car manager had failed to properly research the car we were trading in, so when we arrived, the process was delayed, they deducted additional money from the trade, and were not openly communicative about what was happening, i.e. that we had "missed" our time with the business manager to complete the purchase because of their mistake, as she had taken other customers, so that we were aimlessly wandering and sitting around the dealership (with a 6-year-old, no less) for nearly 4 hours. We complained three times before the general manager of the dealership took care of the trade and purchase so that we could finally leave. Anthony, the BMW genius, was a bright spot of the day as he patiently and efficiently explained everything about the new car to my MIL and even programmed his number into her phone so she could call him with questions. So far, the car is fine, but I can't say I'd be eager to give them more business in the future.

Alexander Morgan

★★★★★

2 years ago

The purchase process was great, seamless and an overall positive experience. Working with Rett and the team there was a pleasure and they were always helpful, responsive, accommodating and extremely friendly. Would do business here again if the opportunity surfaces. Thank you to the Bridgeport BMW team!

Patrice

★★★★★

a year ago

I had a great experience at BMW Bridgeport with the best sales representatives Neerja.. She was so patient, understanding and explained everything to me in detail. The experience was the easiest car purchase I ever made and it was all thank to her. If you are thinking about joining the BMW family go there and ask for Neerja you won’t regret it..

Audrey Banks

★★★★★

a year ago

I have been coming to BMW of Bridgeport for years & it’s a great experience. My newly assigned Service Advisor Carl Decarvalho was kind & patient in answering my questions as was my previous advisor Stephanie Flynn whom got a much deserved promotion. :) My service tech Mark Delvecchio was clear & thorough throughout my video assessment, which I really appreciate as you rarely get to see the underside of your vehicle. I always feel as though my vehicle is in good hands here & will continue to come back for that reason. Thank you all.

Mary Ann Stokes

★★★★★

a year ago

BMW Service department has always provided us with top notch service. From consultation with service manager, technician communication via video showing my car with explanation of condition(s) being addressed to resolution and check-out, everyone is courteous and professional. They really know how to treat their customers. The owners of this dealership should be very proud of these individuals.

Ofori Nkansah

★★★★★

a year ago

I had a very positive experience throughout the process of buying my very first BMW from BMW of Bridgeport. The staff at the dealership made the all the difference—their professionalism, attention to details and willingness to help with every step was impressive. A big shout out to Conroy Johnson, my client advisor, whose support through the process is commendable.

Karen Talamelli Cusick

★★★★★

a year ago

Excellent experience at BMW Bridgeport Service Department from start to finish. Making the appointment was easy, the accommodating staff that greeted me upon arrival and Tony my account manager all were pleasant, professional and especially efficient. Checking out was a breeze. Every effort was make to accommodate my schedule and make the experience of a car repair as nice as possible. My thanks to all.

Christopher Seccafico

★★★★★

a year ago

As someone who has had many different experiences at BMWs across NY, NJ, and CT, I can definitely say my experience at BMW of Bridgeport was the best. I dealt with Tony as my Service advisor, and he was awesome. Working with my third party warrantee provider and being extremely communicative throughout the process. This is definitely a Car owners type of dealership in my opinion, as I didn’t feel the typical “we should replace this 15k miles early just to be safe” attitude. Nope every issue came with video proof and a detailed explanation. My car needed some pretty major work, and then some… as expected by the symptoms, and I was expecting to need to pay something as I have in the past with third party warranties, however Tony was able to get everything covered. Reducing my bill to just my deductible. Overall awesome experience.10/10 recommend

carina resto

★★★★★

a year ago

I recently had an exceptional experience at the BMW dealer in Bridgeport. Josue went above and beyond to ensure I received the best service possible. He promptly scheduled my appointment and arranged a loaner vehicle for me when I needed it most. His professionalism, efficiency, and dedication to customer satisfaction truly stood out. Thanks to Josue and the entire team, my visit was seamless and stress-free. Highly recommend this dealership for anyone looking for top-notch service!

Max

★★★★★

7 months ago

This service center is top notch. Tony and Steve make it worth it to keep coming back. The desk staff make paying bills as fun as possible and the mechanics do a great job on the car. Thanks to everyone.

David Tanis

★★★★★

a year ago

I have been bringing my vehicles to BMW of Bridgeport for nearly a decade, and every experience has been exceptional. Today, I brought in my 5 Series for service, and once again, the team exceeded my expectations. My service advisor also an Assistant Service Manager, Christopher Hopf, went above and beyond to help me. Christopher took the time to thoroughly explain my service needs and helped me navigate the most cost-effective solutions. A well-deserved 10/10—highly recommend!

David Taylor

★★★★★

a year ago

I bought a 2024 M440i xDrive, my second vehicle from BMW of Bridgeport. Process was easy, convenient and straightforward. I usually hate car buying, but both experiences have been great. Service department is also terrific after the sale.

Philip Spalla

★★★★★

10 months ago

I recently had the pleasure of visiting BMW of Bridgeport Service, and the experience was outstanding. I called my Service Advisor, Anthony Horan, about a brake warning on my SUV dashboard. He asked if I needed a tow or wanted to drive it into their facility. I felt I could safely dive there. When I arrived, I was greeted warmly by the knowledgeable and friendly staff. They immediately gave me a loaner vehicle and started the repair of my SUV! Anthony Horan and BMW of Bridgeport Service repeatedly confirmed a strong personal commitment to their customer, their product and the BMW company they represent.