BMW of Salem Service Center

Drake Dougherty

★★★★★

a month ago

Quickly addressed the issue at hand! Thanks to Aaron I was updated throughout the service process and was out in a timely manner. Great work!

Angela Ward

★★★★★

2 years ago

So after an amazing purchase experience we sadly had an unexpected issue with our new vehicle. BMW service department was amazing. Aaron was weekly keeping me up to date on the status on my car. Have worked with Chase as well on a work around on our unique charging needs for our vehicle. It is nice to know that BMW of Salem provides top notch service before during and any service your vehicle may need. Thanks for being awesome!

Nicole Clark

★★★★☆

4 months ago

Frustrated that the first time I took it in and asked for the headlights to be adjusted I was told they are not adjustable. I then had to come back a second time and they were adjusted appropriately, but they were supposed to wash my car and didn’t.

Joe Williams

★★★★★

4 months ago

Quick and very helpful answering questions about how to use functions. Would have appreciated a car wash when serviced. Most high end dealers would have done that.

michael lara

★★★★★

Edited 4 months ago

I recently brought my car to BMW of Salem for a routine oil change, and overall I’m very happy with how things went. The staff was friendly and professional, and the mechanic explained exactly what work was being done. They replaced the engine oil and oil filter, confirmed fluid levels, and made sure nothing else was leaking or misinstalled before returning the car. I also appreciated that they gave me a detailed, itemized bill so I could see exactly what I was paying for. The service was completed promptly, and the engine felt smooth afterward — no odd noises or issues. I felt the price was fair for what I got, and the transparent communication helped build trust. Based on this experience, I would happily return here for future maintenance and recommend this shop to other car owners.

Stan Rogers

★★★★★

2 months ago

Annual maintenance program and new tires. Really like the undercarriage video and explanations given. Thorough service.

Andria Beattie

★★★★★

3 months ago

I was greated and felt welcomed. Took about an hour. Received an emailed video from the technician when going thru my car.

Olga

★★★★★

4 months ago

Daniel was amazing with keeping me updated and stuff. Easy to work with. Felt like home

Brad Prather

★★★★★

a month ago

Very professional staff. Reasonable prices and thorough inspection.

stephen wolfe

★☆☆☆☆

a year ago

I had high expectations for this BMW service center based on its glowing reviews, but the experience my girlfriend had was extremely disappointing. I set up an appointment a week in advance to address several issues with her X3: a persistent low tire pressure warning (despite confirming the pressure was fine), a low coolant advisory, and an oil change. The receptionist acknowledged these concerns during the booking, so we felt confident everything would be handled. However, when my girlfriend arrived after driving an hour to her scheduled appointment, the service advisor dismissed her outright. He told her she didn’t need an oil change—despite her insisting it should be done—and then informed her she’d have to wait two hours just to check the coolant. When she brought up the other issues, she was brushed off entirely. Frustrated and feeling ignored, she left without receiving any service. To make matters worse, my attempts to follow up with Austin, the service manager, went unanswered. I called multiple times to try to address the situation and find out what went wrong, but no one bothered to respond. This experience was completely unprofessional. First, the service advisor's dismissive attitude toward my girlfriend's concerns was unacceptable. If customers knew exactly what was wrong with their cars, they wouldn’t need to bring them in for service in the first place. Second, the lack of communication from the service manager shows a serious disregard for customer feedback and follow-up. If this is how they handle service, I can't recommend this center to anyone. They need to prioritize listening to customers and following through on their commitments if they want to maintain their reputation.

Crystal Gonzalez

★★★★★

2 years ago

I needed service on my vehicle and called to make an appointment. It was quick and easy. They worked around my schedule and got me in quickly. When I went in, my service advisor was Aaron. He was great to work with. He made it easy and explained everything to me to make sure I understood what needed to be done. Their experience and honesty is what really makes the difference. My car was done when it was promised to me. It was outstanding service and I would recommend them to anyone!

Colt Davis

★★★★★

a year ago

My whole experience was great. Austin was great to work with and the waiting area was comfortable. They even went the extra mile running to get a patch I needed for my tire when they didn't have one in stock. This was a first rate experience

Joanne Young

★★★★☆

Edited 3 months ago

Once you get someone to help at the service department… they are really good about keeping you informed when they find issues during the car inspection, they will not do any extra work without asking and they always call when it’s time to pick it up your vehicle. Labor fees seem really high for a normal working class of people. At around a $100.00 every 20 minute! It’s hard to keep the vehicle maintained at that rate.

James Bruce

★★★★★

a year ago

The service center has always been a pleasure to work with. I've primarily worked with Aaron and Gary through the years. Both of them listen and are efficient. All BMW service centers have high costs for both parts and service so I do not fault the Salem location for this. I trust that if an issue were to arise that they would own the problem and come up with a reasonable solution.

Megan Becker

★☆☆☆☆

8 months ago

Was quoted almost 4k to replace a busted strut on my vehicle with less than 40 thousand miles. I then took my vehicle to Les Schwab, who I've trusted for over 20 years for them to tell me I just had oil debris... and there was no issue at all. They are really taking advantage of folks at the BMW service center, and I will never return

Eva Corbin

★★★★★

a year ago

Quick 1 day service for a repair exceeded my expectations! And, available loaner car was very beneficial to getting my errands done! Appreciated the friendliness and service provided by representative.

Miles Hamamoto

★★★★★

a year ago

Work got done in a reasonable amount of time. Found and replaced defective replacement part (spark plug). Service advisor, Aaron, was great - kept me updated on issues and time to completion.