Bob Thomas Ford Service

Scott Bowser

★★★★★

4 years ago

Always great service.

Caleb Roth

★★★★★

a year ago

Friendly, fast service!

Duane Roberts

★★★★★

3 years ago

Friendly staff! Very helpful and professional. Excellent workmanship!

Craig Hale

★☆☆☆☆

3 years ago

I will na6 buy car from rude people again don't care of there people being them for u years

Melaura Lee Priest

★★★★★

2 years ago

Easy to get service. Fixed my air conditioning and were quite kind.

Steven Wysong

★★★★★

4 years ago

Love this place always feel good bringing my vehicle and family's vehicle here for all the small stuff! Definitely recommend!!

William Weiss

★★★★★

2 years ago

I like taking my car to Bob Thomas Ford because I know that the job will be done right and the people there are so very kind.

Bryan Thompson

★★★★★

2 years ago

Travis is extremely nice and personal. He went above and beyond to diagnosis and fix my vehicle. Great customer service. I’d buy from Bob Thomas again just for their service team.

Danielle McEntee

★☆☆☆☆

a year ago

DO NOT take your vehicle to Bob thomas ford. I went in for a diagnostic and they broke a bolt to my transmission on May 23rd (making it make a funny noise right after i left and i called them IMMEDIATELY when i heard it). I was told that the tech noticed the bolt to my transmission was loose and he tried to tighten it and it sheard into my transition pan and they are refusing to fix the broken bolt saying that it was broken before I took it in, when i was told that they broke it but they never made a note on my paper work about it. When i called them about it both people i spoke to were incredibly rude. Now i have an un drivable car, because the noise makes me nervous to drive it since I have 2 children and dont want anything to happen with them in the car. WILL NEVER GO BACK THERE AGAIN. If I could give them zero stars I would.

C. Ambrose Hemsoth

★★☆☆☆

2 years ago

Service was fine, but horrible communication. They charged me nearly $150 labor to effectively unplug and plug back in my system to reset my computer and attempt an upgrade, as that was what the tech support guy at Ford wrongly told me on the phone was the only fix. Then, after "running a diagnostic," they told me I needed a $1000 part and never implied that this upgrade wouldn't be necessary to fix the problem I was having. I declined anyway because I can't afford it, and just assumed my SYNC would never work again and I was out the labor for nothing, something they should have known right away wouldn't be a cheap upgrade and didn't consult me about in advance beyond the labor cost to attempt the upgrade. FYI, disconnecting the battery for the upgrade or whatever fixed everything I was having issues with because it did a factory reset, which is what I had been saying was the one thing I couldn't try because the option went away in the menus, and which they could have easily tested by disconnecting the battery and reconnecting it to see if my menus came back. So, I was basically advised by tech support to upgrade, advised by the service tech at Bob Thomas that "I'm required to tell you that it might not work" without any insights into why, paid an hour of labor to do an upgrade I didn't need just to get told the diagnostic said I needed a part, not being clear that the part was needed for the UPGRADE only not to make the system work because they apparently never tested that or just didn't want to tell me that it should work again after having been reset. Then, only after I was honest and upset in my survey sent from Ford did they seem to care to get my input, calling me now multiple times wanting information. Here is your information. Learn to communicate with customers for more than 2 minutes on the phone while trying to rush through repairs! Learn to communicate important information so that you get correct information to the customer clearly rather than trying to milk them for money right after X-mas on things they don't need and shouldn't have needed to spend so much money to get done "professionally." All they needed to do was reset the system and check if it was back. Aside from the recall, I didn't need anything done but maybe unhooking the battery and hooking it back up, something that shouldn't have needed an hour of labor. Make sure if you get work done here to ask these guys LOTS of questions! Make sure you understand what they are doing and why, and don't EVER let them valet your car so that you aren't there to talk to directly.

David Current

★★★★★

3 years ago

Service here is top notch. Drive around the right side of the building that is just across the street from Arbys, pull up to the garage door, honk your horn, and drive in to the service desk. No getting out of the car to go inside, while it is raining. Friendly and knowledgeable staff. They will text you when your car is ready, rather than yelling over the speaker that everyone in the parking lot and lounge and Coliseum Blvd. can hear. They also try to give you honest upfront prices. They also have a complimentary shuttle to take you to the office or home, and will pick you up and bring you back to get your vehicle. Bob Thomas happens to be the only Ford\Lincoln dealer in the area that has the diagnostic & charging capabilities for the big batteries that all electric & hybrids use. The customer waiting lounge is lacking the free cookies, popcorn, crackers, and soda fountain that other dealerships have. But, they do have a small Keurig pot with complimentary coffee, decaf, and green tea pods.

Scott K

★☆☆☆☆

5 months ago

Service department is a joke. Called and set an appointment for an oil change and when I show up, no knowledge of my appointment. Told I have a software update needed and I agreed to have it done. After 2 hours, I’m told it’s not done and can take up to 4 hours to complete. Would have been nice to know that before I agreed to have it done. The kicker is they charge an extra 3% when using a credit card. Very petty move. Done with Bob Thomas…

Ian Frost

★★★★★

a month ago

For auto body Great experience Priced high but I imagen insurance would work along with yall to get it right either way higher or lower But was quoted 2 thousand cheaper but also you were professional kind quick and I also imagen do some the best auto body work in town

Imtiaz

★★☆☆☆

5 months ago

I would give this place a 5 for flexibility of schedule they are very kind to accommodate but To diagnose a specific Cylinder 1 Misfire which did not include any PCM or wiring related ghost or intermittent misfire they billed 500$ almost considering they waved off 200$ which puts it at 700$ as on Oct 2025. Which I believe gives approx labour time of 4.5 hours. To be honest a good DIY would do in same time and this doesn’t include manual compression tests on cylinders so for skill set or speed I do not recommend them. Nevertheless they were accurate. and Tech who did it could not properly install injector clips which hold between injector and rail. Just ask them upfront what are you looking in terms of cost if not you may end up paying 3 times like me. My service advisor was very knowledgeable but could have been clear about communication