Google Reviews
Jamal Shaw
★
☆☆☆☆
11 months ago
BEWARE BEWARE BEWARE🚫‼️‼️‼️🚫🚫🚫 Absolutely Horrible Experience - Deceptive Practices and Terrible Customer Service I can honestly say that my experience with BP Ford has been one of the worst I’ve ever had with any dealership. On February 21st, I purchased a 2018 Honda Odyssey, and the entire process has been a complete nightmare from start to finish. A few days before I arrived at the dealership, I spoke with a sales rep named Isaiah, who quoted me a price of $18,386 for the vehicle, not including my trade-in. When I showed up at the dealership to finalize the deal, I was greeted by Caesar and Bob, who informed me that Isaiah had been fired, and the price he gave me was wrong. They then told me the vehicle would actually be an extra $6,000 for added features that were never mentioned. I was furious, so I left. But the drama didn’t end there. About 20 minutes later, Bob called me back and miraculously said they would honor the original price Isaiah quoted. At that point, I was desperate and agreed to move forward with the purchase. Little did I know, this would only be the beginning of my nightmare. On March 1st, the check engine light appeared on the van. I took the vehicle to Diamond Valley Honda in Hemet (the closest Honda dealership to where I live) only to find out that the van has serious issues – it needs all new fuel injectors and spark plugs due to misfires, totaling around $3,000 in repairs! I was beyond livid. I immediately reached out to BP Ford for help, but after several attempts and long hold times, no one cared to assist. I have call records to prove how long I’ve been ignored. Finally, I got in touch with Deana, who promised to speak with a sales manager about the issue. But once again, nothing happened. No call back, no resolution, just complete indifference. As an active-duty military member and father of two, I bought this van to ensure my wife and children would have a safeand reliable vehicle while I’m away serving my country. Instead, I’ve been left with a broken, faulty vehicle and a dealership that clearly has no interest in standing behind their products or providing any customer support. The van was eventually fixed at my own expense, after weeks of being ignored! The staff even gave me a fake email address. This has been the worst experience I’ve ever had with any dealership, and I will never recommend BP Ford to anyone. They’ve shown nothing but deception, incompetence, and utter disregard for their customers and people who serve our country. If you’re thinking about buying a car here, run far away.
Paul Jamesson
★★★★★
9 months ago
Just bought my new 2025 hybrid Maverick. The guys down at BP Ford or the Best. Right off the bat. Cheapest price I could find at any other dealership. Sales staff were super friendly.
kristen wheatley
★★★★★
3 months ago
José in the service department is great to work with! He always takes the time to explain everything that my old Escape has needed to have done over the years. He’s like family to me, and I trust him completely when it comes to getting work done. He’s very communicative and honest. If you’re in the Long Beach area and want your Ford running like new, go see him!
Nancy Scurka
★★★★★
a month ago
My service advisor Don was very professional and kept me up to date. They were also able to repair my vehicle on the first visit, in a timely manner. Labor was expensive but I can finally feel safe on the road. I will be returning on a regular basis, even though it’s farther away from Torrance
Beaux Thibodeaux
★★★★★
7 months ago
Ton of help here! Walked in, got help fast compared to other locations. The office has an amazing common areas with Coffee, TV spots, tables, kids play center, and much, much, much more. The staff here instantly helped. Highly reconmend this location!
Keenan Theus
★★★★★
3 months ago
John at BP Ford provided an exceptional car-buying experience from start to finish. He offered me a great deal that I truly couldn’t pass up and was extremely knowledgeable throughout the entire process. John took the time to carefully explain every detail of the sale, making sure I fully understood my options and felt confident in my decision. He was never pushy or rushed me, which made the experience feel relaxed and stress-free. His professionalism, patience, and genuine willingness to help really set him apart. I highly recommend working with John if you’re looking for a smooth and trustworthy car-buying experience.
Emily Salcedo
★★★★★
4 months ago
I recently purchased my car from BP Ford of Long Beach, and I have to say it was one of the smoothest and most pleasant car buying experiences I’ve ever had. From start to finish, everything went exactly how I hoped it would. My salesperson, Andrew, was outstanding. He was friendly, knowledgeable, and incredibly patient throughout the entire process. Andrew took the time to understand exactly what I was looking for, and he worked with me to make sure I got the best deal possible. Mark was also great to work with as he as professional and supportive, making sure everything went efficiently. Together, they made the experience seamless and stress free. If you’re thinking about getting a car and want to work with a team that truly cares about their customers, I highly recommend visiting BP Ford of Long Beach!
Gfre Fre
★★★★★
4 months ago
Lis has the perfect balance of being friendly and professional. She made me feel comfortable but also handled business efficiently. Great energy and great service.
Aisha Herrell
★★★★★
a month ago
I want to send a big thank you to Jim for helping me get into my new car! Thank you, Jim! You stayed late and got me financed when no one could. You’re the best! If you need a car, and want an honest and straight forward process, go see Jim!
mary larson
★★★★★
2 weeks ago
Every time I leave BP Ford I leave with the confidence in knowing that my car is in excellent running condition! Jose Rodriguez and his team of experts are extremely knowledgeable and make all of their customers feel like family! There isn’t another Ford dealership that compares to them and I have been a Ford driver since the year 2,000. Go to BP Ford and see for yourself. I guarantee that you won’t be disappointed!
Suma
★★★★★
4 months ago
Had a great experience at BP Ford of Long Beach! Zee was super helpful & made the whole process smooth & easy. Definitely recommend asking for Zee if you go. she really takes care of her customers.
Humberto Maia
★★★★★
2 weeks ago
I would like to highlight that John was particularly helpful and friendly throughout. Additionally, the individual handling the paperwork was excellent; he was genuinely caring and made me feel like more than just a client. However, I did find that the negotiation took longer than expected. While I understand that the manager initially declining my offer is part of the process, the resulting delay was significant. Thank you for your time and for the overall great service.
Andres Vera
★★★★★
2 months ago
John was extremely helpful in my purchase and worked with my budget and experience as a first time buyer. I couldn’t be happier with my purchase of a 2025 ford maverick XL hybrid. The whole staff is really easy to talk to and communicate with.
Matt Manriquez
★★★★★
a month ago
Took my F-150 in for a coolant loss issue after another dealership told me it was “normal” (it’s not). Brought it to LB Ford and worked with Jose—great decision. Jose was excellent from start to finish. He was very communicative, clearly explained the issue, and walked me through the repair process. On top of that, I had an aftermarket alarm that was supposed to be disabled but kept going off. Jose quickly got a technician involved and they were able to disconnect it. 5/5 experience. I’ll definitely be coming back and will continue working with Jose.
Miraleste Investments, LLC
★
☆☆☆☆
2 months ago
Forget these google reviews boosted by their sales team. Click on the DealerRater reviews link above. ⬆️ 1.1 out of 5 stars as a dealership. I purchased a pre-owned ford mustang from this dealer last month & it's been a horrible experience. To begin with; their finance tactics are abhorrent and remind you of some shady, 1980's sales tactics that give dealers a bad name. I should have followed my instincts and walked out the door. They started by offering some ridiculous 16% interest rate (to see what we'd say) when they could see we were shocked, they came back with som sleazy... "we're still waiting on other banks, these are just the first offers". So to be clear. If we would have said "ok" they would have sold us a car at 16% interest that we ended up getting at 6%. In what world do they start at 16% That alone should trigger some sort of finance usury law or violation of truth in lending disclosure. Again. My big mistake; was not walking out then & there. I ended up purchasing the car. A car with a clean carfax that they made me sign off on, claimed no prior damage, no accidents. Not a month goes by, that I get clipped by a car. After filing my insurance claim, I'm called in by the reputable body shop. Apparently they wanted to point out that the car had been in a previous accident and show me the damage. To my horror; the entire side panel was COVERED in bondo. The paint could just be chipped right off. It wasn't factory paint. The trunk? Also had been crumpled and had paint overspray underneath. When the seats were removed? Broken windshield glass was all underneath the seats (when no glass had been broken when I got clipped). They sold me a structurally compromised car that had clearly been in a major accident that had never been reported while I paid top blue book value for a car that was represented as having never been in an accident. I tried to be fair, only to be dealt with the run-around, customer shaming and taking no responsibility for the quality of what they represent to a consumer. Shady business dealings doesn't suffice. The finance manager congratulated stating I was purchasing a car from a known client that had traded in the car, only to find out it was purchased in a general auction for resale. They made no attempt to be fair, not to make anything right, when they sold a car under fraudulent misrepresentation. This isn't the Worthington Ford we used to have. It's filled with disengenious business practices from finance to sales misrepresentation of their cars with no duty of care, integrity nor honor in business practice. THIS is the type of establishment that's every negative connotation associated with "car salesman" tactics. Now I'll be embroiled in legal for the foreseeable future because they opted to not take responsibility, nor offer some sort of solution or anyway shape of form of making things right. I paid top market value for a car that was supposed to be free of accidents that had actually been in a wreck. The value was not the same. But they pretended it was & act like it's no big deal that it wasn't. Blows my mind that a company would compromise its reputation and integrity so carelessly. Instead of making things right, when they could have worked it out? Now they'll be spending it on legal. Their choice I suppose. I will be forwarding my complaint to the Attorney General as well. If any of you that have had negative experiences like mine? Feel free to reach out to me. Full review on yelp. Do yourself a favor. Take your business elsewhere. One star. Because I had to leave a star to post. Sales guy: Tony Manager who chose to blame me instead of "managing" the situation: Shant - General Manager
Sherri Taylor
★★★★★
3 months ago
Anthony the Sales Manager was very accommodating. I worked with the sales rep Zee, and informed her that we did not want to step foot in the dealership to make the purchase. The team was able to assist us in completing the entire transaction by text message, phone and email. We only had to come in to bring our trade-in and pick up our new truck and I am sure if we requested delivery they would’ve happily obliged. Everything was very seamless. No need to go in and haggle and spend hours at the dealership when all this can be done over the phone. Very good pricing and very good service. We look forward to bringing our vehicle here for all of its maintenance. Very friendly staff.
gizelle delgado
★★★★★
3 months ago
My recent experience at Ford Long Beach with my 2025 Ford Bronco was excellent from start to finish. The entire team was friendly, professional, and genuinely attentive, making the process smooth and stress-free. My sales representative, Liz, was absolutely amazing—knowledgeable, patient, and truly committed to making sure I found exactly what I wanted. She took the time to answer all my questions and made the experience enjoyable and easy. The manager, Anthony, was equally wonderful—welcoming, kind, and very professional, which really added to the positive atmosphere. I never felt rushed or pressured, and I left feeling confident and valued. Ford Long Beach truly delivered a top-tier customer experience.
DMX “DMX”
★★★★★
2 months ago
I recently purchased a Cadillac Escalade, and I would like to highlight the outstanding service I received from Joseph. From the very beginning, he was exceptionally professional, knowledgeable, and attentive to every detail. Joseph demonstrated true expertise in his field, patiently explaining everything, answering all my questions clearly, and ensuring the entire process was smooth and transparent. His attitude was warm, respectful, and genuinely client-focused — qualities that are increasingly rare. This was a premium purchasing experience from start to finish, and Joseph played a key role in making it so. I highly recommend asking for him if you are looking for professionalism, honesty, and top-tier service. Thank you for a great experience.
Mary Fulton Fit
★★★★★
2 months ago
⭐️⭐️⭐️⭐️⭐️ DREAM CAR + NEW YEAR MAGIC!!! Huge shoutout to Jim for helping me get my absolute DREAM car — my Bronco!!! 🙌🔥 From start to finish, Jim made the entire experience easy, fun, and totally stress-free. No pressure, no awkward sales vibes — just great energy, honesty, and someone who genuinely wanted to help me win. He walked me through everything, answered all my questions, and made sure I felt confident every step of the way. And the BEST part?! The entire fire team cheered with us as we rang the gong — on New Year’s Eve!!! 🥳🔔 Such an unforgettable moment and the coolest way to close out the year and roll into 2026 with a brand-new ride and all the good vibes. Buying a car can feel overwhelming, but this felt like a celebration from beginning to end. If you’re looking for an amazing experience and someone who truly cares, ask for Jim. Highly recommend!
Reeto Mookherjee
★★★★★
3 months ago
Bought a 2023 Tesla Model X from BP Ford, and the entire experience was smooth and straightforward. Christian and Noe in sales were great to work with—professional, transparent, and true to their word. Miguel in finance made the paperwork process quick and easy. The car was delivered exactly as promised, and they even included brand-new sunshades. Overall, a fantastic experience. Highly recommend!
