Brake Masters #233

Helen Mary Bonacquisti

★★★★★

7 months ago

The people at the Brake Masters on Blue Diamond were very nice they tried to get me out as soon as possible after they knew I came from another facility after waiting six hours at one place to go to their place they tried to get me out as soon as possible. They were awesome gentlemen over there.

Michelle Maige

★★★★★

a month ago

Break masters is very professional, honest, and efficient. I will not take my car anywhere else, I Highly recommend them.

Jeff Strand

★★★★★

a month ago

This has become my go-to oil change place. They provide me a no-nonsense oil change without trying to upsell me a bunch of services I don't need.

Jeff Cheek

★★★★★

7 months ago

I have been going here for a while now to get My oil changed and the service is excellent. But my recently the checked my A/C for free and notice a leak. They gave me cheaper alternatives which was great.

Blain Boisen

★☆☆☆☆

8 months ago

I wanted to make sure this was a good spot for my elderly parents to go to in case I couldn’t work on their car. I’m a mechanic myself and I brought my car in for a simple oil change and a courtesy check on the air filters and brake fluid and of that sort. I know for certain my air filters are old and need changing, my wiper blades are damn near flat and both of these courtesy checks passed with flying colors. Not only that but my “quick oil change” took nearly 2 hours, no oil change for a standard car would take up to 2 hours. Not coming here again

Fernando Herrera

★☆☆☆☆

a year ago

Took the wife's car in for a simple oil change, this is how she gets it back. She has been driving around for two days with oil coming out of the motor since they did not put the oil cap back on. She was complaining of a strong smell and this could have caused a fire. I tried calling them but they did not answer. I would not let them touch anyone's car. Be aware!

RobRu

★☆☆☆☆

Edited 5 months ago

This place takes multiple hours to get an oil change done and broke the dashcam in my car. I had to contact their corporate office to get reimbursed for that because the employees at the store tried to deny it even though it was shown on the dash cam footage itself When I had brought this up to the employee at the front counter, he brought out a teenage employee and had him apologize then they tried to get out of paying for the damage. Why would you bring out your younger employee and have him apologize and then try to deny any wrong doing? Just bringing out that kid to take full responsibility was so ridiculous and strange, I have no clue what was going on but tossing your employees under the bus is a gross move, just correct the issue but that had to be done by myself through contacting beyond just this store, I was refunded nearly $200 for the damages though but would still not return here just because the wait times are ridiculous

Keilah Meyer

★☆☆☆☆

4 months ago

Brought my car in there because it was “smelling hot”. They informed me the part that held the coolant had a crack in it and was leaking and needed to be replaced. I paid for it and they did it, or supposedly did it. Two days later my car overheated and the gasket blew because apparently there was no coolant or replacement coolant part in there according to the other shop I brought it to. $2300 to repair (somewhere else obviously).

kristen Finn

★☆☆☆☆

3 months ago

Dropped car off for brakes. Received a text saying that I needed front pads and rotors. They also said I needed an oil change that was 1000 miles overdue( based on service message that popped up because it was never reset) and that my cabin air filter was clogged. I called and informed them that oil change was done 2.5 months ago and cabin air filter was replaced the day before. I was going to have them go ahead with brakes but called Tire Works to see what they would charge and they said based on my car mileage I probably would not need brand new rotors and they could resurface them there. I picked my car up from Brake Masters and brought it to Tire Works and it turned out my rotors did not even need to be resurfaced, they were fine. Only needed brake pads.

Greg Wood

★★★★★

2 months ago

I took my mom's 2009 Hyundai here for some belated maintenance. I have found Chris, Cassidy and the whole team to be helpful, friendly and problem solvers. I will be bringing my mom's car back here for future service.

BRENT JAMES INDEPENDENT BROKER

★☆☆☆☆

Edited 9 months ago

REVISED. TOTAL SCAM. THEY WILL SABOTAGE YOUR VEHICLE! The put wrong parts in. They told me I needed $2,000 to fix my AC. It was only a loose hose! Gee wonder how that happened! I could go on. Just stay away. . I always take my vehicles to the dealership for service. I came and spoke with Richard. He is sincere and showed a high level of knowledge & integrity. C300 2019 92,000 miles Catalytic Converter Replaced! Front Brakes & Rotors! Fuel Injector Serviced! Spark Plugs Replaced! Under $3,000! The Dealership would have cost me $5,000+! The work was done properly and my car is operating smooth and efficient! Mike the mechanic that worked on my car was very informative with any other potential issues I might have coming up. This place is THE 💣 BOMB!!

court morris

★★★★★

a month ago

These guys have always been great to work with. No pressure sales pitches or trying to get you to add additional services. Highly recommend them for whatever maintenance needs you have.

donna

★★★★★

a year ago

Ken does not disappoint. He is upfront and very honest. He caught my problem even when nobody else seemed to catch the same problem. He has an eye for detail very understanding with what’s going on with your car. He won’t take advantage of you. He’s very honest and will let you know what exactly you need to keep your car running smooth and gives you a very honest price doesn’t try to scam you overcharge you or treat you any kind of way treats everybody the same with respect & love for his job. I really do appreciate him. He’s always done a great job for the past five years with my car And I will not never not come back to his store.I will always go to wherever he’s at.. thank you Ken from B.B your are amazing and so is your team of workers.

Jamie Burman

★☆☆☆☆

4 months ago

Took the car in because the brake pedal was hissing when pressed. They "repaired" it and left the key in the car draining my battery all night. Went to pick it up and it would not start. They jumped it and the brake pedal went all the way to the floor. They had to "take a look at it". I picked it up 2 days later and it ran ok but now will not start at all. I would not recommend this place for anything. I literally took it in there just for the brakes and now have to buy a whole new battery.

Diana Fisch

★★★★★

a month ago

I was able to get an appointment to get the brakes replaced right away. They gave me an explanation of what needed to be done and the work was completed in a very short period of time. The business was clean and well kept.And the employees were very knowledgeable.

Ricky R.

★★★★★

2 months ago

I had a unique problem: I went to a used tire shop, and they ended up damaging the lug nut on a tire I didn’t even need to replace. My driver’s side rear tire blew out one night, and the tow truck driver couldn’t change it because of the damaged lug nut. Therefore, I had my vehicle towed to Discount Tire, which couldn’t do anything and recommended I take it to Brake Masters. I had my car towed again to Brake Masters and spoke with Cassady at the front desk, who was pleasant. I also talked to the manager, Chris, who was equally delightful. This location was spotless, and I left and returned later. The mechanic replaced the lug nut, put on the spare tire, and charged me $65.51.I would return to this location in a heartbeat!

Arthur Simons

★★★★★

10 months ago

Cassidy and the technician James were awesome today!!! I got my rear brakes done and the brake fluid flushed. They did a great job overall. Very professional detail oriented and patient. I am thrilled with the services 😀 I will be back with my other vehicles.