Broccolo Automotive

charles west

★★★★★

5 months ago

The team at the Broccolo shop really care about the work they do and who they do it for. My family cannot function without out vehicles and Mr. Broccolo dose what needs to be done to keep us going. They diagnose the problems and educate me on what and when maintenance is required and oh my goodness when something of ours breaks down they know how to handle it. Scheduling the work and working schedule with meticulous documentation is amazing and appreciated. The quotes are easy and straight-forward and sent to me electronically so I can just click approved and keep moving on with my life. He always goes above and beyond and doing something a little exta for free. This family owned and operated business is a real Gem for everyone and they have earned there position at the top of this automotive maintenance and repair industry through hard work, education, honesty and for lack of a better term Christian values. People like this keep America moving. Thank You and after what has to be over 30 years don't stop until I stop driving.

Estrella Rayner

★★★★★

3 weeks ago

I went there after one of my friends recommended it because I had a broken taillight so I expected them to see what the issue was. Basically, that’s it. Still, nope they ended up looking around and took a lot of pictures to show what I need to know about even they included the videos for some things that I don’t know which is really cool. They fixed the broken taillight and a few stuff and they left me highly satisfied. I’ll go back again in the future for sure!!!

Isaac Westergard

★★★★★

2 months ago

We broke down on the through-way and they really helped us out of a tight spot! Charged us fairly and got us back on the road. Very pleasant to interact with, and they use an online portal thing to document all the aspects of the repair and the incoming condition and everything, I liked that! Good shop.

Bethany Padilla

★★★★★

2 months ago

The guys here were so amazing ! I have an older car and they took great care of her ! She gave them some trouble a couple times but solved it immediately! Communication was on point as well. They even helped me out with some winter tires which I will be forever grateful for ! 10/10 will come back again, but hopefully not any time soon! Haha!

Jaime Villani

★★★★★

3 months ago

Great customer service. Andrew was wonderful. Definitely gave me a a good piece to f mind leaving my car with them. Sent me pics and info on what needed to be done and was done well and quickly. Thanks again. I highly recommend!

Kelly Lombardi

★★★★★

4 months ago

Good experience, had an inspection done a while ago and recently got my tie rod replaced and an alignment. Fair prices, I'd say good but I'm not super familiar with auto repair pricing in the area, though they seemed to have better prices that other places I've been to in Henrietta. They are good at explaining what needs to be done, how quickly, and how bad it is. Parking is a bit confusing but if you have an appt I think you park in front of the garage. Also pretty quick appointments, both in how long you wait and especially how quick you can get an appointment. Broccolo is definitely going to be top of the list for any future repairs.

Jet Bj

★★★★★

4 months ago

I first came here a month ago to have my vehicle looked at because of weird shaking. They did a 49 point inspection, complete with pictures and video. It turns out, my drive train had broken. They were able to locate and install a replacement part for my 14 year old vehicle, all before noon! This week I returned for ball joint replacements, which had been identified in the prior month's diagnosis. Again, the wait time was minimal. I have never had photo or video "proof" of findings before, which gives me peace of mind because I can "see it for myself. " The findings are noted in a red/ yellow/ green pattern, showing what needs immediate attention, what is coming up and what's good to go. It's also nice to be able to wait on premises for my vehicle. They have a waiting room with plenty of outlets and free wifi. This has restored my recently broken trust in mechanics. Most importantly, I am safe to be on the road again and equipped with knowledge of my vehicle for the future.

Dan Cuccia

★★★★★

3 weeks ago

Broccolo did outstanding work on my son’s RAV4. They saved us a ton of money over the cost of the dealer. Highly recommend.

King James

★★★★★

6 months ago

Yeah Mike Broccolo will get it done! He's honest, his son is an awesome tech and body guy! Yeaaaahh you're gonna WAIT!!! They stay full, but he's the only one I let touch my car! I had an accident but they got me right again

Jason (Jay)

★★★★★

4 months ago

Great mechanics that know exactly what they’re doing! They educate you as well as repair the issues you have! The customer service was outstanding! Very happy with the work that was done on my vehicle! Definitely recommend to anyone that needs work done on their vehicle!!!!! A+

Matt

★★★★★

4 months ago

Recently had my VW Jetta tower here after having a mechanical breakdown and the diagnostic work and troubleshooting provided by the shop and Alex was phenomenal. The shop provided an incredible detailed breakdown of my vehicle and provided an estimate for the cost of repair within 24 hours of them receiving the vehicle, which is incredible. I am very thankful for this place and will definitely be brining my future vehicles here for repair if needed.

David Silva

★★★★★

5 months ago

Mike and his team have been absolutely exceptional. Their organization, thoroughness, and friendly demeanor have made a positive impact on my experience. I particularly appreciate that they take the time to explain everything and answer any questions I have. I feel confident that my car is in excellent hands!

Nancy Salatino

★★★★★

6 months ago

Great repair shop! Loved how thorough and honest they were! Prices were so fair and so happy with all the work done on my van. If you want a shop that truly evaluates your entire vehicle and supplies pictures along with electronic info allowing you to approve the work then this is the shop for you! I will definitely use this shop again and highly recommend it!

Michael Ronnenberg

★★★★★

2 months ago

Incredible and family friendly shop. Always taken care of and told what services are needed. Relationship has been built with the owners and trust has been formed. Guaranteed to be taken care of every time I show up with my vehicle

ML A

★★★★★

5 months ago

I found Mike Broccolo via my mechanic (Vesa's Automotive) after my car was declared a total loss after a sideswipe on the driver's side. Mike Sr. didn't know me from Adam, and was so nice when I showed up out of sorts unsure of what I was doing. I'd bought my car back but was jerked around by another shop leaving me feeling no hope for repair on a budget. Either way I was leaving with my car repaired or purchasing something from Mike Broccolo Sr. Mike Sr. looked at my car, smiled, and said we can fix this! And Mike Jr. runs the collision shop, so off my baby went! Honest, thrifty, ridiculously skilled craftsman that's Broccolo! Their charm is an added bonus 😉 I cannot thank Broccolo enough! Not only do i recommend I am a loyal customer now!!!!

Efrain Figueroa Jr

★★★★★

3 weeks ago

Brought my vehicle in for a transmission flush. They fully understood what I needed done and completed the job without any issues. One happy customer. 💪🏽👌🏽

Nicole Rebis

★★★★★

Edited 2 weeks ago

My son had issues with his brakes, Mike took care of it, Pictures were provided of the vehicle to help identify what was going on. Thorough inspection of the vehicle and explanation were provided!