Caliber Collision

Jack Vincent

★☆☆☆☆

5 months ago

I have never dealt with a more unprofessional customer service rep. My entire experience with caliber collision was filled with lies and frustration. Except the ladies working the front desk. They were amazing. The original date for completion was 10/03/25. Then it got updated to 9/30 the it got moved to 9/26. All good news but that's where it ends. Friday the 26th it wasn't ready and I was told it would be ready on a Monday 9/29. Then I was told it would be ready Tuesday 9/30. Then I was told the technician had a family emergency and could not work on it Tuesday. It wasn't ready on Wednesday either and I got frustrated and told the guy to quit texting me and I would call and check on it. It wasn't ready Thursday and it wasn't ready Friday 10/03. Not the following Monday not Tuesday and not Wednesday. It was finally ready the following Thursday 10/09. On Monday 9/29 that the person working with me lied to me telling me one day that they only had 30 minutes of work left to do. I went by there a week after it was supposed to be ready and it was sitting outside in an alley not even being worked on. The customer rep became defensive and when I said that it was bullshit he said I could leave the property if I was going to cuss. He did'n't care about customer service. He didn't care if he had lied to me and he didn't care that my truck was sitting outside not even beog worked on. The ladies working the front desk are amazing but the customer service rep I think his name was Pablo is a liar and lacks customer service and has an inability to be honest or open about what is going on. I would never use this place again. When I picked my truck up there were some issues but the guy handing the truck over to me refused to admit the issues and said the imperfections were "normal". My headlights are not pointing in the same direction and when I raised concerns about the issues he said he would get with me on a date when I could bring it in. Here we are two weeks later and I've received no phone call on when I could bring it in. Thank God my insurance guarantees lifetime satisfaction. It may take that long for me to be satisfied. Use this caliber collision at you own risk. It is the one located at 6308 San Pedro Ave, San Antonio, TX 78216. Trust me and don't waste your time.

Maria Alvarado

★★★★★

a year ago

At the San Pedro Rd location Adriana assisted me. Here they worked well together, because they’re efficient & do quality work. Everyone at this location is respectful and knowledgeable. I’m very pleased with my vehicles body work/repairs! I almost didn’t go to Caliber because of past undesirable experiences at Other locations.

Amber keno

★★★★★

a month ago

Great service, excellent communication, and quality work. My vehicle was finished earlier than expected and looks amazing. I highly recommend this collision service.

Bruce Hughes

★★★★★

a month ago

Dropped off my Pacifica van on Friday afternoon, it was ready on Thursday, much sooner than I expected. Repair looks good. Smooth transaction, superior service.

Shannon

★★★★☆

7 months ago

I was happy with my experience here. I picked this place initially because they work directly with USAA, and they were able to take my car in that day. They are also located right next to an enterprise which was very convenient! The only minor downside was that my car was projected to be finished on a Friday and they did not communicate to me until that Friday evening that the part they needed hadn’t even arrived yet, which was frustrating because I arranged my entire schedule around being able to pick up my car at their notice. However, it was finished just a few days later. Aside from communication, I was still very satisfied and would definitely come back.

Amanda Morris

★★★★★

2 years ago

I had a wonderful experience with my hail claim and caliber collision. Fernando was the specialist that took a look at my vehicle and evaluated everything that was needed. When he took my vehicle, he let me know that he would keep me updated on the status and he sure did 😉 thanks for being so thorough and keeping me updated on the status of my vehicle Fernando 👍🏻 it looks great!

James Lawton

★★☆☆☆

Edited 2 years ago

The San Pedro location failed to do a thorough job, nor did they annotate the additional 109 miles on paperwork. The New Braunfels location has had to redo some work and clean over spray, found during first pickup. They the interior of the vehicle dirty and didn't return spare tire items and wheel well cover. Wheel jack was thrown on seat which left oil stains. I am now awaiting a sensor that fell into bumper due to broken clips. I would not recommend the San Pedro location to anyone due to not completing work or having a QA check work that was done. I rate the New Braunfels location 10, for having to correct San Pedro locations mistakes and incomplete work. Still waiting on parts so New Braunfles location can complete repairs.

Michelle Garcia

★☆☆☆☆

Edited 2 months ago

Liars and take forever to complete repairs and then let you know at the last minute you can’t pick it up on the day it’s supposed to be ready. Pablo was impossible to reach from the beginning and then couldn’t t understand why I was upset after they had my car for almost a month and then told me it wouldn’t be ready on the same day I was supposed to pick it up when I had just verified earlier that week that it would be ready. Find another place to take your car. These people are liars and thieves. Item went missing from inside my vehicle as well.

Rebecca Baker

★★★★★

2 months ago

Great experience!!!! Staff very nice and informative! Got my car ready before the winter storm coming, 5 days before scheduled.

Michelle Wagner

★★★★★

2 years ago

I took my Daughter's car into Caliber Collision on San Pedro Avenue and they were wonderful! Fernando and Junior immediately looked at her car, which had massive marks on the bumper from a HUGE truck that swiped her. I waited a short time and like magic, it was fixed! Thank you so much! This place is the BEST for auto repair!

Ernest Estrada

★☆☆☆☆

3 months ago

Only giving 1 star because you have to. Horrible customer service Denise Rodriguez has the worst customer service. This place actually tried to release my car without being fully repaired. I had to take it back 3 times. Caliber collision is the worst ship out there do not trust their work and look over everything 3 times.

Craig Bundrant

★★★★★

4 months ago

Had to have the right-rear of my truck repaired after a hit-and-run accident.

A D

★★★★★

9 months ago

I had such a great experience having my car repaired at Caliber Collision. Jay Hudak took great care of me from start to finish. He was very sincere and efficient. My car looks better than ever. I would definitely recommend Caliber on San Pedro if you need your car repaired. Bonus: Enterprise rental is right next door.

Vanessa Gaspar

★★★★★

10 months ago

I didn’t know what to expect when I had to leave my vehicle for repairs due to a car accident. This place change my perspective of repair shops. From the smiles you get walking in, all the updates provided about your vehicle and all the staff especially Adrianna. She was amazing. She definitely put me at peace knowing my vehicle was in good hands. Such a great experience and my vehicle looks amazing. I will most definitely recommend this place.

jaime hernandez

★★★★★

11 months ago

I like the great customer service and the updates throughout the repair frame. There was a 5 day delay due to the insurance not wanting to pay certain parts as All State is cheap causing my promised date to be further delay. Caliber collision did do a great job on quality of work making my car look like new.

William Glenn

★★★★★

a year ago

Our experience at this Caliber was top-notch across the board. We interacted with several people on different occasions, and I was so impressed by how helpful everyone was. They explained everything clearly, were patient with our questions, and just did an excellent job. Great customer service and great work on the car. I hope we don't need collision work done again, but I would definitely come back here in that case. Highly recommended.

Luis Santillan

★★★★☆

7 months ago

Caliber Collision provided excellent service and did a great job repairing our vehicle. The updates of the status of the repair was very helpful and our vehicle was delivered right on time.