About Business
Caliber Collision is a leading Car Repair specialist serving the Norton Shores, MI, Muskegon area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 157 verified reviews, their reputation precedes them. As a locally-owned business in Norton Shores, MI, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Norton Shores, MI.
Google Reviews
Will Emery
★★★★★
10 months ago
Everyone at this place was friendly, explained everything as the process moved forward, stayed in touch and kept me informed and got my vehicle fixed as quickly as possible. Highly recommend.
Amanda Messer
★★★★★
a year ago
Excellent customer service and communication. They were able to offer a budget friendly repair for a dull headlight. High quality work and the appreciated the clean interior. Will return for future repairs!
Katlynn Kern
★★★★★
Edited a year ago
Highly recommend their services to all of my friends and family. My car was recently damaged in a wind storm. The process of repair was seamless and headache free. They communicated well with me and my insurance company. I really appreciated that they updated me twice a week on the process. My car was even repaired earlier then expected. Thank you Bill for all the hard work! Update 12/2024: I had a piece hanging down underneath my car. I called scheduled an appointment. They had my car fixed within 15 minutes. I would honestly recommend this body shop to anyone! Also the customer service here is top notch!!
josh west
★★★★
☆
10 months ago
I give them 4.5 stars. Very nice people. Great quality of work. No hassle at anytime. Truck was done almost a week early. Cleaned the inside for me as well. Great costumer service
John Walsh
★★★★★
7 months ago
I've used Caliber twice now for insurance claims and these guys are the best in town. Professional, efficient and top quality work.
Vanessa G
★★★★★
a year ago
Quick, professional, keeps you updated with communication throughout the process. I needed a new bumper, got it back clean and within a couple days.
Kason Boone
★
☆☆☆☆
7 months ago
Insurance company recommended them. They literally walked around my vehicle didn’t open the hood didn’t look under the truck made a guesstimate of damaged based on a damaged bumper and head light. Told insurance company there was engine damage and a hist of other things. Insurance company declares it totaled. I take it to another shop they actually look at my vehicle determine there’s only 3,000 dollars worth of damage. This place is trash and seems really scammy considering what happened.
Steven Baessler
★★★★★
3 years ago
A tree branch fell out of my tree, dented my new car and chipped the paint! Caliber did an amazing job! they took their time, was on time with the estimate they gave me, they repaired my car by pulling the dents, not by filling the dents with body filler!! Not only did they match the paint 100%, the paint looks like glass!! I have seen an actual orange with less orange peel than most body shops around here!!! Caliber went above and beyond, they detailed my car inside and out, I can't find a single blemish or issue and again, the paint looks like glass!!! Caliber also found 40.00 I lost under the seat months ago, the left it in my cup holder for me!!! Amazing people, amazing work!!! Let these phots speak for themselves!
Chevonne Grimm
★★★★★
a month ago
Awesome work, knowledgeable and quick. I was able to pick my car up 6 days before the original estimated date.
Malachi Karppinen
★★★★★
3 months ago
Hit a deer in late October. Superb customer service, timely updates, and my car is back to looking normal again. All the safety features work as they are supposed to. They worked seamlessly with with my insurance.
Nathan Elliott
★★★★★
2 months ago
Caliber was really communicative through the process of getting our car repaired. I was very happy with the professionalism and ease of the process. They really made a stressful situation much easier.
Erica Marie
★★★★★
a month ago
Great place to work with. Had my car for about a week did great work and car looked good after repairs. Would definitely recommend. Very friendly staff.
Jacob Costner
★★★★★
2 months ago
Great place to go, very up front and honest. They keep you up to date during the whole time they have your car. Great guys, highly recommend this place for auto body repairs.
Jakob Celeste
★★★★★
2 months ago
My family was moving to another state at the end of December. My wife hit a deer about a week before the moving date. The vehicle could still drive but was starting to fall apart in places. I went to Caliber Collision and they were able to patch it up enough to move. I really appreciate what they did for us and without them, we wouldn't have been able to move in time.
Jessica Kever
★★★★★
a month ago
Amazing customer service. Quality work and so fast! I was so pleased with how nice the people were and great and easy the whole process was here. 10/10 I recommend Caliber!
Laura Kiesgen
★★★★★
4 months ago
Eric Hosler did an awesome job on my vehicle everything looked like brand new when I got my car back he explained everything to me so I could understand it and made me feel like I was in good hands with them. Paint job was excellent as well. And thank you Kenny Whipple for staying on top of it and making it a priority. This team is awesome I recommend anybody to go to them you will be happy with the customer service and every step after that until you get your car back.
Theresa Huston
★★★★★
5 months ago
I highly recommend Caliber Collision for your automotive repair needs. I was treated with kindness and respect. Bill was very easy to talk to and kept me up to date on the process. Jennifer was very kind and very professional. I was very apprehensive about the whole situation and they eased my mindset. Next time, I would definitely return to their business if the need ever arose.
Chauntel Abbott
★★★★★
7 months ago
After a couple of wreckless idiots hit the front and back of my vehicle the insurance recommended this place. They did AMAZING work on my car and it looks like new again. Bill and the receptionist were amazing. Would recommend.
Jonquil Norman
★★★★★
a month ago
My experience was great! Explained to me the process and length of time it could take. Kept me informed through the week, and got it back to me a day earlier than expected. They were fun, friendly and professional.
M McElFish
★★★★★
7 months ago
I don’t write reviews often but I have to give a shout out to Caliber Collision. Last November someone backed into me while at a stop sign. Caliber made my baby look like new again. Months later and she still shines. No issues, no complaints, great people to deal with in every aspect. Recommend to anyone needing body work.
