About Business
Caliber Collision brings expert Car Repair solutions to the local community in Killeen, TX, Killeen. From Auto body shop, Auto bodywork mechanic, Auto dent removal service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Killeen, TX appreciate their attention to detail, leading to a consistent 4.7/5 rating from 544 reviewers. By focusing on the specific requirements of the Killeen, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Killeen, TX and beyond.
Google Reviews
Lisa Ervin
★★★★★
6 months ago
Highly recommend this location. Excellent communication and great service. From the front desk representative to every representative there after. High energy, professionalism, courteous and welcoming. Very reliable and transparent communication, from start to finish. Kept me informed and updated regularly and vehicle was in and out in no time. I didn't get to meet or see those completing the work behind the scene on my vehicle but their work was/is exceptionally great. Vehicle looks BRAND NEW. So thank you to paint, body, mechanical calibration, inspection, ALL OF CALIBER COLLISION personnel. Thank you again.
Mark Brown
★★★★★
5 months ago
Derrick and the front office were amazing and efficient. Vehicle was repaired earlier than scheduled. Perfectly done to match paint. They even cleaned the interior of the vehicle. A surprising additional thing to add to this amazing place. Photos are after and before.
Yvonne G
★★★★★
2 months ago
Firstly, I want to thank Darren and the entire Collision Caliber team in Harker Heights for taking such great care of my car, Grace. Darren went over every aspect of the repair at pickup and kept me informed throughout the entire process. As far as I can tell, everything that was damaged was restored to its original condition. Grace drove smoothly off the lot and around town. I truly appreciate the Collision Caliber team for their outstanding customer service
shelley bishop
★★★★★
3 weeks ago
Like most people I haven't had a collision until a Texas deer ran into my car. I heard Caliber did good work so I went with them. Boy, I am glad I did. Good work no excellent work yes! I never had to call to know the progress of my vehicle repair, they sent updated invoices if other items were found needing replacement and they were a pleasure to work with in person. I highly recommend Caliber Collision in Harker Heights to anyone needing repairs. I am fussy when it comes to service and repairs and I only had smiles. Did I mention it was repaired ahead of the due date! When does that happen now days? Never it did here.
Gloria Prayer
★★★★★
3 months ago
Absolutely wonderful service. Im going to find out what else they do and take my truck back for what ever they provide. Im elderly however they explained each step with kindness and patience. It did not take long and it was returned to me in a timely manner. Best service Ive ever had. Im not sure , but besides washing it before they returned it , it looked like it had been waxed( big smile). Thankyou again for your outstanding service.God bless you. And I mean that.
April Howard
★★★★★
4 months ago
Danny was absolutely amazing! He kept us updated throughout the entire process and the body work was perfection. This was my teenage daughter’s first accident and they made the process easy. Danny is a professional and provided the upmost customer service. We will use Caliber again just due to the service Danny provided.
Earl Smith
★★★★★
Edited 11 months ago
I had another amazing experience with Caliber Collision they always go above and beyond! This time, my technician Armando truly impressed me. He kept me well informed throughout the entire process, and thanks to his excellent communication and efficiency, I was able to get my vehicle back sooner than expected. The level of professionalism and care from start to finish was top-notch. I highly recommend Caliber Collision and especially Armando if you’re looking for quality work and a smooth experience!
Greg
★★★★★
3 months ago
Caliber collision did an outstanding job repairing my truck. The people are very professional and friendly. They continuously kept me up to date on the status of the repairs.
Alyssa Chapoy
★★★★★
2 months ago
Everyone but the receptionist is amazing! They went above and beyond to ensure my vehicle was ready before my father’s funeral. The reception made very rude and passive aggressive comments towards me and other clients. I addressed what she said to me but that should never be the case. If a customer can pick between being treated nice or rude at a place we spend our money then customers will always choose to be treated nice and not rudely. Apparently the receptionist being rude is common knowledge because one of the workers asked if they could help me and when I told them they made a face and said yeah she gets like that. UM EXCUSE ME!! How does she still have a job!
Bella Donna
★★★★★
a year ago
Armando was AWESOME!! My car was beaten up hard with large hail. Passenger side doors(both)had to be replaced along with a new hood, front grill parts, and roof damage. I honestly thought car was going to be totaled. Can't even tell!! Not one dent around the entire car! Thanks guys!!! Fantastic job!!
Cody Whitaker
★
☆☆☆☆
3 months ago
Service was terrible, unfinished repairs even after saying the vehicle was completed, repairs looked half assed. Employees weren't knowledgeable or seemed to care about customer satisfaction. The manager of the store had to work with me as their consultant for my vehicle repair was incompetent. Would not recommend for vehicle repairs and if done with them have another shop double check their work.
CESAR ARELLANO
★★★★★
7 months ago
I recently had my Toyota Highlander repaired at Caliber Collision, and I couldn’t be more impressed with the service. From start to finish, the entire process was handled with professionalism and care. The technicians were extremely knowledgeable and took the time to explain each step of the repair process, which really gave me peace of mind. They kept me well-informed throughout, and I truly appreciated their transparency and expertise. My Highlander came back looking brand new, and the quality of the work exceeded my expectations. Customer service was outstanding as well—everyone I interacted with was courteous, professional, and genuinely cared about making sure I had the best experience possible. I highly recommend Caliber Collision to anyone needing vehicle repairs. They go above and beyond, and I wouldn’t hesitate to return if I ever need their services again.
Williams Ortiz
★★★★★
a month ago
Mr. Danny Binion did a fantastic job taking my vehicle in for repairs and kept me updated throughout the entire process. If I ever got into an accident again I would 100 percent come back for their services.
Steve Guess
★★★★★
a month ago
Danny is super easy to work with. Got it done earlier than expected…..& it felt like he cared. Not a given these days! Thanks a lot!
Donald Flores
★★★★
☆
5 months ago
My positive batteries terminal was not hooked up completely I noticed it after I picked up my truck.
clarence sudler
★★★★★
6 months ago
Outstanding experience with this repair shop, This is the 3rd vehicle that I have had repaired at this location. Appointment and inspection, customer service very efficient. Mr. Dan was excellent in handling all issue and concerns I had.
Joanna Humfleet
★★★★★
Edited a year ago
On 4/20/24 during a somewhat windy, mostly rainy Sat. afternoon on my way to a play, a chair decided it was a good day to collide w/the left front side of my car. Argh! Physical and eMoTiOnAl damage. 🥴 Surprisingly, my hardy Honda was still driveable, thank goodness. I submitted a claim report and sent photos to my insurance co., USAA, via their mobile app that evening. The next business day, my claim was assigned to an analyst, and I was provided a list of in-network service/repair shops. Various Caliber Collision locations as well as a Buick Patriot location were within a decent radius. Encouraged by others' reviews, I contacted Caliber at the 5300 Centex Expy, Killeen location, and was given a drop-off appointment of 4/23/24, and was assigned to service coordinator, Lyderren, very nice man btw, who explained the estimate and repair process to include the lifetime warranty on the work to be done. My insurance coverage allows for a rental in the meantime - the receptionist arranged for a nearby Enterprise location to pick me up so that I could pick up the car I would use while I waited for mine to be repaired. Caliber kept me updated on progress via my requested methods. USAA kept me updated via my requested methods within their app. By 5/1/24, today, repairs are complete. Blue, my car, looks great! She drives as if she were new. I was given a print-out of the work done, shown the pictures of the repair process that they have to provide to USAA, and signed off that I was good to go. My portion of the cost was my deductible: $250. (out of a total cost of $46xx). She sustained more damage than just aesthetically. 😬 I totally recommend full coverage on paid off vehicle rather than liability because you never know when it may come in handy. Hopefully/ideally, you don't have to have reason for claims. I'm completely satisfied with the relative ease of the entire process from USAA, Caliber, and Enterprise. Thank you so much! 😁 *included pics of pre- and post-repairs
John Braun (Mr. John)
★★★★★
4 months ago
Had the roof and the hood of my F150 redone. They were sun baked all the way passed the primer. Had the vehicle completely restored. Awesome job. Highly recommend.
Jennifer Dooley
★★★★★
5 years ago
I really enjoyed working with Matt from Caliber, he was up front and informative and I appreciated that. They fixed my car after a wreck and it’s looks brand new! I have zero complaints their communication with me was on point and they coordinated with the rental company for me! Thank you all great work!
Margaret Berry
★★★★★
5 months ago
Caliber collision is a wonderful place to do business. Extremely professional and friendly staff, and my car was fixed expediently! I’ll do business with them again if I’m ever unfortunate enough to have another wreck
