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About Business
Residents of Wheat Ridge, CO, Arvada have long trusted Caliber Collision for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto bodywork mechanic, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.4/5 rating with 304 reviews. Throughout Arvada, and particularly in Wheat Ridge, CO, Caliber Collision is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Caliber Collision for any Car Repair inquiries or to schedule a visit to their Wheat Ridge, CO facility.
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Google Reviews
Ty C.
★★☆☆☆ Our experience with Caliber Collision was so bad that, at one point, we started taking steps with our insurance company to change repair shops. As such, despite the seemingly positive reviews here, we would suggest finding somewhere else to take your vehicle. Overall, the repairs were significantly delayed by several issues, some of which were certainly outside of Caliber’s control, while others seemed to be directly caused by Caliber. Either way, Caliber’s communication throughout the entire process was unimaginably poor, leading to significant frustration and a lot of time on the phone trying to figure out what was happening with our vehicle. There are more details below, but I think the real kicker is that the Caliber staff (namely, Esteban) blamed literally everyone else for the inadequate communication. When we finally received the vehicle back nearly a full three months after we dropped the car off (for relatively minor fender and bumper repairs), we had to return it because of a new issue caused by Caliber’s incomplete work. They also left a large box full of old parts inside the vehicle, and it seems that attention to detail is another issue that they struggle with. For at least the first month Caliber had the vehicle, we would only receive one update every two weeks, despite being promised updates on Tuesdays and Thursdays. After the first month (the repairs were only estimated to take 2-4 weeks), and when we had to start paying out of pocket for our rental car—and needed weekly updates to authorize charges for the rental car—it was a struggle to get one update a week. At least three times Esteban told us that the vehicle “should be ready either today or tomorrow,” and then it would be complete radio silence for several days (or a week) until we called to figure out what was going on. Another time, after calling to call to get a status update because we hadn’t heard anything, Esteban randomly called the following day to provide a completely different update (he had no idea he even spoke to me the prior afternoon). After escalating the communication issues, Troy was friendly and apologetic for Esteban’s failed communication, but even Troy didn’t always follow through. For example, Troy indicated that things were being expedited due to the number of delays and would offer to give us a call when a part arrived. But the expected arrival date for the part would pass, and I’d have to call back the next week just to find out that, not only had the part arrived, but it was installed and another, different part had already been ordered. The thing that was almost more disappointing than Caliber’s incomprehensibly bad communication, is that they refused to take any responsibility for the lack of updates and their inability to just give a quick call as they promised. For instance, the insurance company was blamed for a two-month delay in sending a wheel for refurbishment. Similarly, the insurance company and/or an outside vendor was apparently to blame for Caliber’s inaccurate and inadequate communications throughout the repair process. What’s more, the rental car company was even blamed for Caliber’s poor communications. So, instead of just acknowledging the issues and finding ways to do better, shifting the blame seems to be the way Caliber does things.
Zaza Weissgerber
★★★★★ Awesome experience- despite needing to wait 3 months to get my car back. They kept me updated without having to reach out. Very communicative!! My car was hit badly by a hit-and-run and the guys at Caliber Collision gave me my car back better than it had ever run. Worth the wait. Felt like a brand new car. So thankful! Also, the staff that I had met are great energy.
yami zayat
★☆☆☆☆ If you like to deal with incompetent people, this is the place for you. They've had my car for 2 months now. It took them over a month to get us a quote. The first guy who was in charge, Daniel, was ghosting our insurer and us for 2 weeks because he was going to quit so he couldn't be bothered. The guy in charge now, Troy, cannot be bothered to call back or provide an update for the last TWO WEEKS. The front desk lady is pretty much a robot who says 'he'll call you back when he has a chance', even though we told her several times we've been trying to get a hold of him for 2 weeks, she keeps saying he'll call us back when he has a chance. Most importantly, the car was hit in the same area by two different vehicles in the span of two months, and they claim they can accurately determine what damage is from each accident. I hope they have good lawyers. EDIT to respond to review response: I have your man Troy Duran on a recorded line saying he’s not willing to provide a list of missing parts (we asked for that to assist in finding the parts) and that he’s waisting time talking to me that he could spend working on my car yet he has no parts to work with allegedly and that if I don’t like what’s being done, I can pick up the car, but that he’s not sending me anything. He’s done absolutely nothing for two months. I guess he was hurt by my review but he’s not helping his case answering like that. My name and last name is on the review, and the review is specific to the location my car is at. You can find my information in your system if you want to get in touch with me as you say, but I will not be sending you an email with feedback. The only thing you’ll receive is a claim from my lawyer.
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