Caliber Collision

Tara W.

★★★★★

4 months ago

This caliber collision is the one to go to! Autumn & the whole team ( even regional management) were super helpful in resolving an issue that never got fixed properly over a year ago at a different caliber location back in my home town of Eugene. It took them only a few hours to fix my fender & it’s back to looking like how it should again. I will definitely be going to this location from here on out if I ever need any more future repairs!

Eugene Rider

★★★★★

3 months ago

I recently got in a small car accident. I called the shop and spoke with lovely lady Fraya. She told me that they can get me in right away and start the repairs. Wow, I thought I had to go through estimate appointments and get a runaround. She reassured me that she will help me with the process from start to finish. I am going to bring my car as soon as I have the deductible money. Great experience before I even have my car in the shop.

Brianna Majors

★★★★★

5 months ago

I’ve been to Caliber Collision twice this year, and both times they’ve gone above and beyond. After my first experience earlier this year, I knew I could trust them again when I recently needed repairs. The process was fast, professional, and surprisingly stress-free. Autumn, my estimator, was outstanding. She kept me updated every step of the way and made sure I always knew what was happening with my car. Her communication was clear and consistent, and she handled everything with such efficiency that it made an otherwise unfortunate situation feel manageable. From start to finish, the team at Caliber Collision made the repair process simple, transparent, and quick. I’m so grateful for their professionalism and care. I wouldn’t take my car anywhere else!

Joni Lange

★★★★★

2 months ago

Repairs were done quick, topnotch repair. My car looked great. They kept me informed during the whole repair process.

Abigail Ledbetter

★★★★★

4 years ago

It took about 2 months, but they were great! We received texts from the company with updates keeping us in the loop. Once completed i got an itemized list of everything they did. My car is back and you cant even tell there was damage. Thank you!

Jasmine Carlisle

★★★★★

5 months ago

I've taken two of my cars here for repairs, very happy each time. Great communication and customer service, and arranging the rental car was perfectly seamless. Would highly recommend!

Katelyne Thomas

★★☆☆☆

2 months ago

My car was finished later than expected, bad communication until I complained about it twice, told my car was inspected and cleared to go. But then I drove home in the dark and could barely see because my lights were faces all the way down. They said they had two people working on it and assumed the other person did it. Pretty annoying to deal with getting my car back late and not even in good condition.

Danielle Mower

★☆☆☆☆

7 months ago

I had an absolutely terrible experience with Caliber Collision, which was unfortunately recommended by our insurance company. I trusted that I’d be taken care of — instead, I left with a car that was unsafe, poorly repaired, and illegally on the road. To begin with, communication was terrible. Associates were rude and unprofessional. Requests for routine inspections after an accident was denied due to lack of equipment at the shop. This shop is not equip to deal with insurance claims. When I finally picked up the car, it was clear no one had inspected their own work either. There was still broken glass left inside the vehicle, which is unacceptable from both a safety and cleanliness standpoint. Even worse, they charged us for a new hatch, but very likely installed a used, scratched, and visibly damaged hatch instead — essentially committing fraud. The car was not road-safe or legal when we drove it off their lot. Not only is that dangerous, it shows a complete lack of accountability and professionalism. This shop clearly doesn’t check their own work, doesn’t care about safety, and has no problem charging for parts or labor that they don’t actually provide. Avoid this place at all costs — and if your insurance tries to send you here, push back and request a shop that actually takes pride in their work and prioritizes customer safety.

Mariah Dichari

★★★★★

7 months ago

I recently bought a Toyota Forerunner and not even two days off the lot I accidentally ran into a garbage can. I was completely heartbroken and called caliber collision because a friend had recommended them. I was in tears and feeling so embarrassed and overwhelmed. They met me with nothing but grace. The moment I walked in the team was incredibly kind and understanding the woman at the front desk didn’t just check in on me. She comforted me and talked to me through everything and truly helped me calm down. I knew that I was in good hands right away. They gave me an extremely fair and honest estimate and even worked with me to get my price to a place that I could manage. They kept me updated every step of the way and when I got my car back, it looked absolutely perfect. I couldn’t believe how good the work was and it only took them a few days. Fast forward two days later- I get into another fender bender with another car. The person who owned the other car went to another shop to get a quote and it was unbelievable for just a few scuffs. So I recommended that they go to caliber on commercial Street. Without hesitation, they looked at it. They took the car back and they buffed it out. They did this completely free. That kind of generosity integrity is rare and it means so much to me. I’m so thankful for the people at caliber collision. They have made an extremely stressful experience, feel manageable, and they’ve truly gone above and beyond for me not just once but twice now I will be recommending them to everyone. I know they’ve earned my trust my appreciation in my business for life.. thank you Caliber!

susie valdez

★★★★★

7 months ago

In the span of 5 years I have had to take my car to get repairs for damages done by someone else. Caliber Collision has always taken very good care of me and made my vehicle look brand new again. I was very happy with the work

James Larkins

★★★★★

10 months ago

My experience was great! They took their time to make sure that everything was calibrated and perfect before my car was returned. I really appreciate the text updates I got that let me know how the progress on my car is coming along. I also had a sensor that wasn't working and while they weren't paid to fix the sensor, they did anyways. 11/10 place, will definitely go here again (hopefully won't need to) and will recommend this place to other people as well!

Nicole Mercado

★★★★★

2 months ago

Was treated with respected, clearly communicated with throughout the entire process, and the repair on my vehicle was high quality. Only body shop I will use going forward.

Israel Melendez

★★★★★

9 months ago

I had a great experience with Caliber Collision! They repaired my truck and everything turned out perfect. The team was professional, the service was quick, and they kept me updated throughout the process. I really appreciated how smooth everything went. Highly recommend them if you ever need bodywork or repairs done right!

Amber Smith

★★★★★

7 months ago

Caliber Collision did a great job repairing my car. They kept me up to date with the progress and a date of completion. My car was ready a day early and they did a great job. My car looks brand new because of the quality work that Caliber Collision did. I highly recommend using Caliber Collision for any repair work for you vehicles

Anna Neet

★★★★★

8 months ago

I highly recommend Caliber Collision for your auto body needs. Excellent customer service-from the greeting when I arrived, the thorough examination on the damage of my car, and excellent communication from start to finish. I was well taken care as they called the rental car company to come pick me up and then I was able to leave it there when I came back to pick up my car. You can trust Caliber Collision with your auto body needs. It’s not a complicated process working them, and they know what they are doing!

Mick Fredrickson

★★★★★

4 months ago

My family has brought 3 different vehicles in to be serviced by Caliber over the years and we have always been impressed by the quality of work and service.

Sarah Ruiz

★★★★★

2 months ago

Took to NE location. Great service my car looked great!! Loved the vibe in the office.