Caliber Collision

C.M.

★★★★★

10 months ago

The Caliber Collision in Hayward/Union City has great service. The team was very friendly and always kept me informed of the process and time line of my repair. I would used them again if needed.

John

★★★★★

a month ago

This body shop did everything they promised. Very pleased with their service.

Dilip K

★★★★★

10 months ago

I had a car accident after 20 years. Was very nervous about the entire process. Angie at Caliber Collision was the first person I met. She was transparent about the process, time and expectations. Angie & Caliber Collision delivered on all objectives and on schedule. Angie gave me regular updates. When issues arose, Angie kept me informed and still delivered per their commitment. Awesome Job !

Nymaya Osman

★★★★★

a year ago

Customer service was excellent! Came in for a bumper repair and to repair some scuffs. Tim was amazing in accommodating me so quickly, and Coco was able to get the job done in no time! Will definitely be using Caliber Collision Hayward again for my next car body repair needs :)

Maria Ayala

★★★★★

a year ago

I have a good experience having my vehicle body repairs done in this Caliber Collision location. Tim Galvan and his team were an amazing help through my entire process and I was constantly updated so their communication was on point they even got the car done earlier then expected. I am super happy with my car and I will recommend this Caliber Collision location to everyone.

Jennifer Huerta

★★★★★

a year ago

Im one picky Female. I don't trust shops, so definitely hesitated to take my car here. Well.....The service was extremely great. Hands down to my service rep, Luis. I was informed every step of the way. The communication was so on point I understood every that was going on with my car. I have no complaints at all. I'm very very happy for the service. My car looks and feels tight. Would highly recommend.

Ivan ORDONEZ

★★★★★

a year ago

I had an excellent experience getting my car (2023 Toyota Prius) repaired at this branch. Tim handled everything from start to finish and truly did an outstanding job. Tim was courteous, and very professional. I really appreciated how he kept me informed about the repair timeline. I’d highly recommend this Caliber Collision (Hayward, CA) branch to friends and family.

Glenda Toledo

★★★★★

a year ago

Good experience having my car auto body repair done in this branch. Luis who took care of everything did an excellent job; all in one package. He is courteous, kind, professional and timely in all manners to assure that he will take care of everything. That included calling up for my rental car for pick up and return since it was a weekend and holiday that coming Monday as well as the probable time that car will be fixed. True enough to his word and his flexibility to be available even on a weekend so I can pick up my car. This branch has excellent services as I've noticed that all employees are courteous and greets their clients with a smile. I will highly recommend this Caliber Collision branch to friend and families.

Vilma Torres

★★★★★

a year ago

I recently had the pleasure of utilizing Caliber Collision for the repair of my vehicle, and I must acknowledge the commendable job done by this company. From the moment I contacted caliber Collision, the level of professionalism and efficiency demonstrated was truly impressive. I was particularly pleased with how seamlessly everything was coordinated, from arranging the car rental to being picked up from the shop and kept informed about the progress of the work on my vehicle. Furthermore, I was delighted to find my car not only restored to its optimal condition but also delivered to my residence upon completion of the service. I Highly recommend Caliber Collision on Pratt Ave, Hayward, Ca.

manji goundar

★★★★★

4 months ago

The customer service was great. Everything was very well explained. We were relaxed and worry free. They did an awesome job.

Jess Y

★★★★★

2 years ago

Amazing service! Got the side of my Ridgeline repaired. I was kept informed during the entire process despite parts being backordered for a few months. Actual work was completed in 4 days. Tim was very friendly and professional. 10/10 would recommend.

Railyn Aguado

★★★★★

a year ago

Caliber is my go-to place for all auto service repairs! I’ve been a client of them for years and their lifetime guarantee is just unbeatable! Shoutout to Tim G and Oscar for helping me with my bumper. I had a problem with it sticking out and they resolved it within 30 minutes. They went above and beyond, truly the best! Thank you Tim G and Oscar for taking care of me. I recommend them to all my family and friends! (and you should too).

Mel Chung

★★★★★

3 months ago

Excellent customer service and very detailed oriented. The repair work was top notch and I received the vehicle back early.

Julie Ma

★★★☆☆

2 years ago

My car is fixed (insurance recommended as closest body shop to me) but it took over 3 weeks. Had to keep calling to get updates because I would be told one date, then comes the day and no word so I would call and be told another week. Or the time after I dropped it off on a Friday - told I would get a call no later than Monday but Wednesday rolls around and I had to call for my update. Not an expert so I don't know how much this would cost by it was $8k at the end so thank goodness for insurance, right? They matched the paint nicely though and despite the heavy chemical smell inside, I'm pretty happy to have my car back again.

M Towntano

★☆☆☆☆

a month ago

Worse experience I’ve ever had with a body shop. I had to come 5 times back and forth because I was told my car was ready, but every time, there was still something wrong. The craftsmanship lacks at this location. They tried handing the car over to me in hopes I wouldn’t be able to catch the poor work.

josue hernandez

★☆☆☆☆

a month ago

The repairs were not done correctly. Other auto shops would have fought to get new parts while they said they would not do that. Only reconstruct the broken parts. Also the my car kept making weird noises that they didn’t make before I took it there and my tired was punctured. The African American lady at the counter also had the rudest tone to her voice. I ended up just doing the work myself. Thanks for nothing!

Naomi D

★★★★★

5 months ago

Truly amazing service! I genuinely could not have chosen a better team to handle all of my car’s repairs. I was assigned with AJ and he was very professional, friendly, detail-oriented, made sure to keep me updated throughout, explained everything thoroughly, and was patient with any and all of my questions. His professionalism and attention to detail made me feel reassured and confident in trusting my car with their shop throughout. And, my car genuinely looks brand new because of this team. I am truly grateful for AJ and every single person on this team. The coordinator at the front, Sherry (I apologize if I spelled that wrong), was also super welcoming, friendly, detail-oriented, professional, and brightened my day each time I went to the office. I will forever be recommending this specific Caliber Collision to all I know moving forward. Thank you very much to AJ and all the technicians that worked on my car. The team’s hard work, kindness, and professionalism does not go unnoticed. The whole team was everything I needed and more! I usually don't write reviews but I really need to give credit where it's due!