CARSTAR Chilton Auto Body Hayward

Beverly Brown-Hatchett

★★★★★

2 years ago

The entire staff are friendly and very professional. The completed repairs on my car is well done. I appreciated the daily text updates on the repair status... YES! I definitely would refer family and friends to Patronize Chilton Auto Body shop. Thank you for doing a great job.

Christopher Astudillo-Madrinan

★★★★★

a year ago

Straightforward and understanding of my needs and took care of everything necessary for a smooth process of my geico claim, provided rental car, and continuous updates to the end of my vehicle repair. Provided a neat summary of my repairs, fees, and coverage geico covered. Repairs to my vehicle looks good as new. Would definitely come back again but hopefully not for an accident repair. Perhaps something else entirely minor or for maintenance

Marilyn Walker

★★★★★

2 years ago

Carstar has outstanding communication with the customer, sending status reports and keeping us well informed. Work was done on time. We had no delays waiting for parts, although they alerted us to the possibility. They did the body work well too and the car looks good as new.

Ruthy Estrada

★★★★☆

Edited a year ago

Staff was very helpful and friendly. They even bought my car to me when it was completed. But when the audio didn’t work and it did before I brought in. They said I had to take to Toyota and it would be free. That’s not what Toyota told me.. So I google researched it and figured out how to reboot. Why couldn’t they figure that out.

dkvc 16

★☆☆☆☆

2 years ago

This place might fool you with their customer service but their quality of work is terrible. I went here because it was recommended by my insurance. When I picked up my car, it had paint bubbling, paint drips, and my bumper was misaligned. I had to go back multiple times to get the repairs fixed. If you decide to take your car here make sure to check it diligently.

Mark Olds

★★★★★

2 years ago

One of our vehicles was rear ended and the insurance uses this biz. My wife handled everything and was pleased with their service, especially with Rex and Kevin. Customer service was pleasant as well. Overall, great customer service and work done! - Selma

Toy Drive

★★★★★

2 years ago

From start to finish the care that I receive from all of the staff and the beautiful, detailed work on my vehicle were just above and beyond. They kept me up-to-date. They were very informative and took very good care of me. Heaven forbid I should need a body shop, but if I do, I will definitely go back again..

Chi Chi

★★★★★

2 years ago

Great work and excellent front desk customer service. The guy who marked the accidental areas that needed to be fixed on my Acura 2020 car when I brought it in, is very professional, respectful, and amazing. I commend him and I will recommend this place to anyone, anytime, any day.

Denis Vasilev

★★★★★

a year ago

Very responsible staff. Guys were in touch all the time: we’re giving updates on repairs and completion date. Repair (front end: bumper, hood) was done very well (paint match , assembly quality). Car was delivered in such a great overall shape, even interior was perfectly washed with plastic and leather parts polished and shiny ! Result above expectations! Well done guys ! Thank you very much fora beautiful work !

Daisy

★★★★★

a year ago

After my car was damaged in a crash, I took it to CARSTAR, and they exceeded my expectations! The team was kind and understanding during a stressful time, and they kept me informed throughout the repair process. When I got my car back, it looked as good as new—like the accident never happened! I’m so grateful for their attention to detail and excellent service. Highly recommend them!

Sandra Arizmendi

★★★★★

a year ago

I had a wonderful experience. The staff was professional, friendly, welcoming. I was kept posted on the work that was being done on my vehicle and the time frame of the work being done by the staff the whole time they had my vehicle. The work that they did on my vehicle was absolutely wonderful. I would recommend them to work on anyone's vehicle 100%. My car looks brand new when I picked it up.

Michael D

★☆☆☆☆

3 years ago

First of all this is to identify the incompetence at this establishment. Chose this body shop as it was close to my residence. Employee JUSTIN IS A CUSTOMER SERVICE DEAD BEAT. Went to pick up my car to find paint overspray cover my ENTIRE vehicle. So had to come back for a third time. Picked up again to find out that there is paint overspray INSIDE my car. Went for a forth time. DID they rid of it?? No! So had to come back a 5th time to find out the manager is in a meeting. So NOBODY else was aware of the guy showing up that had paint overspray inside & outside of his vehicle. Brilliant. So i was super upset about having to come back for a 6th time. NOPE! Absolute INCOMPETENCE! So because i didnt have a Mercedes Benz or a Porche, my car gets neglected enough to make a mistake of that magnitude???!! I called the manager, George, who said, “yeh come on in we will take care of it.’ Yeh but how many time is one going to have to return to get their car back the same way it was minus the obvious damages that were repaired via insurance claim. So in conclusion, DO NOT CHOOSE CARSTAR AUTO!! The level of incompetence is high enough to share on google.

Silvia Almaraz

★★★★★

a year ago

Very helpful did a great job fixing my front bummer?? Would recommend getting car fixed here?? Was always getting updated on car repair??

Michael Green

★★★★☆

a year ago

Good work. They had my “Beast” shining again. Only 4 stars because when I picked it up, my bumper was not lined up. They took care of that in few minutes.

Jeff

★★★★★

a year ago

QUALITY … work !!! I took my car here because the insurance company sent me to a shop that wanted to do very little work. It’s like they were working for the insurance company rather than me :( I spoke with the manager Kevin, and he got my car finished properly and on time. The first place the insurance company sent me to said it was a $1,500, job which is what they offered me. It actually took $3,200 to make all the repairs, including hidden damage. So if you want your car fixed right, especially when an insurance company is trying to grind down what they want to fix or pay you, bring your care here this is your place.

Lanishia Branch

★★★★★

Edited a year ago

My car was side swiped on October 24th while parked. Unfortunately it was a hit and run. I was so upset and also very anxious to get my car fixed ASAP. I contacted my insurance (GEICO) and they showed me a list of shops that was near and convenient, I did choose to come here, I read the reviews prior to coming and everything seemed great. The turn around for my car personally was about 4 days. They are closed on WEEKENDS, just a heads up! I would like to thank the front desk clerk, I did not get the nice lady name. She was very helpful, also Alfonso as well! Thank you to the team who took great care of my car. When I arrived to pick up, my car looked spotless! It’s like nothing ever happened. They really do a fantastic job and I do recommend coming here. I also love that my car was detailed, cleaned inside and out, it really looks brand new! Thank you! P.S. I posted before and after pictures!

Nic K

★★★★★

11 months ago

Painting: the color was well chosen, minor flaws can be removed by polishing. The work was completed very quickly, less than 5 days. The staff's work: excellent. The car was washed well before returning. One minus: I found small new scratches in the repair area, not critical. Overall I am satisfied and can recommend this place to others.