Caliber Collision

norma m

★★★★★

3 years ago

I have had the great pleasure of having my car serviced at this location. Honestly, I do not believe I would have had the same experience at any other location because they aren't run by Anthony. Anthony cares about his work, your satisfaction, and your car. He is a thinker! He is going to think of a solution for your car, he is going to do what he can to FIX your car. He truly did for me! I am immensely satisfied with my experience. Not once did I regret choosing the furthest shop from my home lol

Roger Mujica

★★★★★

2 years ago

I was absolutely satisfied with the assistance that Arnold provided. The courteous customer support and the speedy service ensured my family was able to travel out of state safely. 10/10 would recommend and will return whenever needed.

Steven Zuluaga

★★★★★

2 years ago

The team over at Caliber Collision did an amazing job in restoring my Dodge Charger! Arnold kept me up-to-date on the status of the vehicle. When I got my Charger back, I was extremely pleased with the repair! An issue did appear, not their fault, but the general manager, Eugen, helped me get in contact with right people to fix my issue. I thank him, Arnold, and the rest of the team for helping me get my car back. Thank you guys!

Erine Estoya

★★★★★

2 years ago

I love this place. Arnold was very helpful and explained everything to me in details on what needs to be done for my car. Will definitely come back here to get my car fixed if it’s having problems again! Thank you so much for such a helpful service, Arnold!

Anonymous Anonymous

★★★★★

a year ago

Words can never express how grateful I am of Caliber Collision. Their slogan literally speaks for itself because they never disappoint in Restoring the Rhythm of My Life. Thank you Team Caliber at 3873 E Craig Rd.; I am so grateful for each of your roles in fixing my car. It was a pleasure to finally meet you Jeremee, I want thank both you & Chris for making sure the process was smooth and completed on time. Also thank you Jaz for always answering the phone whenever I called. 🙏🏽

Jessica Shearin

★★★★☆

2 years ago

My experience with my most recent repair has been terrible. The communication was inconsistent and unclear. I got a call on a Thursday saying that my car would be ready the next day or the upcoming Monday. I heard nothing until the following Wednesday when my car was “going into paint” and I would have it back “soon”. I again heard nothing until the following Tuesday, again, saying my car was “headed into paint”. The next day I get a call from my insurance saying that my car would be ready within the next 24 hours. I get a text from caliber collision saying that my new ETA to get my car back was an additional week. I hear nothing else from anyone until Friday at 4:30 (an hour before they close) telling me my car is ready. By the time I got a ride and got over there, it was close to five. I waited ten minutes in the empty lobby just waiting for any employee to come by. Once I finally got my car back I drove home, only to find out (too late) that my car was unfinished. A door seal and interior panel were not installed and just left loose in my backseat. Absolutely unprofessional. I can say the exterior work was done well. But to leave loose parts in my backseat and just send me on my way tells me they have limited quality control. Edit to add: after my review and a call first thing in the morning, I was able to get in touch with the general manager. He came to my place of work and fixed the mistake. He was apologetic and ensured me the mistake would not happen again and was committed to making the situation right. I appreciate the commitment and the speedy resolution to the error.

Grady Griffin

★★★★★

a year ago

I had repairs done on our Ford Fusion, due to body damage. Matt was my estimator and service advisor. Matt did a great job of keeping me informed of the daily status. Good quality work was done.

Michelle Cuevas

★★★★★

2 years ago

Daniel was super helpful and reliable at keeping me update! I really appreciate the friendliness and support from the rest of the staff as well. The quality of work is also exceptional, I have no complaints at all. If you ever need anyone to fix your car please come here! 😄

Dewayne Hayes

★★☆☆☆

a year ago

Long story short my vehicle was.there for more than 2 months. Completion date kept getting delayed. Asked why and they said they found some other damage that needed repair. Everytime I called they always said it's going to paint tomorrow. Both me and my wife called repeatedly always told us different stories. They were paying for the rental after a month in. Said they called the rental place and paid it up but they never did. Our card got charged multiple times. Always had to call back to see what was happening never got up front respones or the truth from any of them not the receptionist or Jose or the manager. Also when the vehicle came back it was so dirty from over spray and sanding it was unreal. Pics attached for proof.FINALLY the shop manager went on vacation thank God. Because the regional manager watched his shop while he was gone Jermey was his name. He got all the rental paid up and got the vehicle into paint. Which we was told it was already painted multiple times mind you. I do not recommend this place at all. All you get is lies and the run around well unless jersey takes over.

Cyndi Ruiz

★★★★★

2 years ago

I had the best turn around with my repairs for my Tahoe. Not only did I get it sooner than what was expected but returned back to me cleaner than when I left it! Arnold was amazing. He always kept me in the loop. He was super customer focused and knowledgeable. I'm glad I'm back in my Tahoe looking brand new again!

Arielle Sokolowski

★★★★★

a year ago

Eugen and his team provided excellent customer service throughout the repairs of my car. There were a few setbacks beyond caliber collision’s control, but Eugen made as many phone calls as needed to diligently fix my car and try to save me money overall. I’m incredibly happy with the experience I had with this company.

diego y pedro

★★★★★

a year ago

Had a great experience. I went in for an estimate only and based on the great attention I received from Raul Umanzor I decided to do my job with this company. I appreciate his communication in every step of the repair. Thank you Caliber, thank you Raul.

mykal delatorre

★★★★★

a year ago

Got my truck back in a timely manner and work was done properly. No complaints. Raul was the estimator that assisted me and he was very straight forward and very helpful when i had any questions or needed any other assistances. Highly recommend. Will definitely return if needed.

Kimberly Warren

★★★★★

Edited 2 years ago

Great experience with Caliper Collision the work was superior and Arnold was very helpful with informing me how things were going and he even delivered my car to my job. Very satisfied with the work done on my car. Great job! Highly recommend their company. My car looks like new!

Krysia Agosto

★★★★★

3 years ago

ANTHONY IS THE BEST! VERY VERY HAPPY with the new results of my car!!!! It was in an accident and he made it look brand new! Very happy! Highly recommend them for repairs and paint jobs!!! They also washed and cleaned inside and out! AND it was completed and ready to pick up days before estimated pick up date! Pictures of before and after. 🤩

stephanie sant

★☆☆☆☆

Edited 2 years ago

Despite the five-star reviews, I was not pleased with the repairs done on my Jeep wrangler. Mellisa Arter had scheduled appointment for 12/4/23 through email, but upon our arrival they said they couldn't accept us because they didn't have us in their system. That was a waste of time, so my husband had to schedule a new drop-off appointment. It took him another time away from work to drop off the car on 12/6/23. From that point forward, everything went well until we picked up the jeep on 12/29/23. Upon inspection of the vehicle, we realized that there were a few parts missing and some damaged items. The missing items were the close-out panels for the right and left side (inner rear bumper). It was not reinstalled on the repaired side, but it was also removed from the undamaged side. Also The replacement of the right fender didn't include a clear PPF. It can also be seen in the before and after photos that the wheel's lug nuts were overtorqued, leading to deformation. Lastly the clips used for the replaced fender did not fit correctly. The clips on the other fenders are Rivet Clips while the ones used for the replacement are all regular push pin clips. for the amount they charge insurance seems quite ridiculous, especially if this is how they return back your vehicle. Went in for an estimate and the final bill came out way more then expected, and on top of that I have to now deal with getting back the missing pieces and fix what was damaged……

Gabrielle Balle

★★★★★

a year ago

After a horrible hit and run, my brand new car’s side mirror was torn off and hanging by wire. I never realized how much I rely on it for driving and just the overall feeling of safety. Not to mention, it is not a good look to be driving around with my side mirror barely hanging on. Of course, I failed a claim with my insurance company and honestly felt worse after. I did some research and found Caliber Collision. I also heard great things from neighbors on the Air Force base where we live. They were in an accident and had a great experience here after walking in simply due to how close it was to the base. I remember being shocked at how fast their car was fixed and impressed by the quality of the repairs. It was like a brand new car again. Today, we brought our car in and the first interaction we had was extremely comforting and reassuring. We received excellent customer service from the initial phone call and have continued to every step of the way. We are currently waiting for a courtesy ride to pick up our rental car in their lobby. It’s clean, comfortable and inviting. There is a cute area for kids to stay occupied, a tv and comfortable chairs, and even a popcorn machine with freshly made popcorn and a variety of seasonings to sprinkle on top if you’re hungry for a snack. I would definitely recommend Caliber Collisions to my friends, family and anyone in need of vehicle repairs. They are what I would classify as a luxury repair shop with affordable prices and the employees all have a genuinely understanding nature and make you feel at ease during a stressful time. I genuinely believe this is a trustworthy business and I feel that my vehicle is in the absolute best of care. Hopefully, I won’t have to return again for obvious reasons. However, if I do need another repair, I would be happy to have it done here.