Caliber Collision

Ashlyn DeHart

★★★★★

2 months ago

They made what could be a very scary and stressful process, super easy and transparent. I hit a deer, and they repaired my car in a timely manner, kept me updated as to the status, and worked with my schedule to pick up the car once completed.

Dorcas Thuku

★★★★★

3 months ago

It was my first Service with Caliber Collision. Great Service! Excellent Customer Service! Keep up the Good Work!

Sophie P.

★★★★★

2 years ago

I found Caliber Collision through my State Farm insurance and I’m glad I did. State Farm said that Caliber Collision was their top shop for repairs and they were right! They fixed my car, kept me informed the whole time, Gus was amazing and helpful but the absolute angel was Mena !!!! She helped me from start to finish! Kept me informed, went out of her way to find another shop to help me because I was in the process of moving to another state. Everything went smoothly because of Mena and I’m so grateful to her! This was the Caliber Collision in Staten Island. I attached before and after pictures for reference.

Renada B

★★★★★

a year ago

I was very pleased with the repairs. She was pretty banged up from an accident. My car looks almost brand new. They took good care of my baby (car) and kept me informed along the way. Everyone that I dealt with was very pleasant and knowledgeable.

doris oke

★★★★★

10 months ago

Overall, my experience was mixed. The shop staff were professional and kept me well-informed throughout the repair process, which I appreciated. However, the vehicle took significantly longer than the promised time to be ready. While I understand they aimed for a perfect result, the delay was frustrating. When I picked up the car, it wasn’t dirty, but it hadn’t been washed either. The quality of work seems solid, so I might recommend the shop to friends with the caveat about timing.

VintageGamer90

★★★★★

5 months ago

It was fantastic. I had to go for a claim with Geico. I would go for my own personal repair. Very good customer service and professional attitudes

Ben Q

★★★★★

2 months ago

Jason was very thoroughly and helpful throughout the process of the repair. I would recommend.

bandotp

★☆☆☆☆

8 months ago

DO NOT BRING YOUR CAR TO THIS SHOP – YOU’VE BEEN WARNED Where do I start? I was referred to this shop by Progressive after a claim — and that was the worst decision I could’ve made. This place is shady, careless, and does the bare minimum to cover up their own mistakes. I brought in my BMW M340i with a dented left fender, scraped bumper, cracked lenses on my headlights (not the headlights themselves), and some rim damage. What I got back over the next few months was a nightmare. They replaced my fully working OEM headlights with cheap aftermarket ones, even though the actual lights were fine and only the lenses were cracked. I was later told by a third party that the bumper appears to be aftermarket too — I strongly believe they swapped out my OEM bumper, which is now not aligned properly and visibly hanging out on both sides. They brushed it off and said it was “normal.” I went back and forth with them for months — from March 22 to early July — because every single time I picked up the car, something else was either damaged, misaligned, or clearly not repaired properly. It became a cycle: drop off the car, pick it up, notice new issues, and go back again. I once even smelled liquor on a technician’s breath — that explains a lot. I eventually had a Progressive rep meet me at the shop. I showed him everything they caused, including: •\tScratches on both fenders that weren’t there before, •\tA large scratch on the sunroof glass, and •\tThe misaligned bumper they tried to pretend was fine. They made one last attempt to fix things — and of course, it was another half-ass job. They painted over the right fender, which was about 90% better but still had scratches left untouched at the bottom. On the left fender, they painted over a spot I didn’t even mention, and ignored the actual scratches I pointed out. Now, just a few weeks later, the same scratches are back — in the exact same spots. Either their paint literally wears off after a few rainstorms, or they never painted it at all — just polished or glazed it to make it look “fixed” temporarily. To top it off, the Progressive agent clearly favored the shop. He told me he works with them regularly — no surprise he downplayed everything. I gave this shop multiple chances to fix their mistakes, but they always did it halfway. My car came out worse than when it went in — and now I’m left with paint defects, exposed scratches, and the stress of having to fix their mess out of pocket. Do yourself a favor: STAY AWAY FROM CALIBER COLLISION – STATEN ISLAND. If this is how they treat a high-end German car, imagine what they’ll do to yours.

Madalina Lungu

★★★★★

11 months ago

Caliber took care of both my car and my daughter’s car (hers had a huge dent on the driver’s side and could not open the door properly), and I couldn’t be happier with the results. The quality of work, the timeliness and the more than fair prices made me recommend Caliber to all my friends and family. The customer service is impeccable and it was a real pleasure to meet Nina.

dwrosario7

★★★★★

Edited 7 months ago

Excellent service All around. From the assessment to the time my vehicle was returned. Jason continuous follow Ups and updates were greatly appreciated.

judy bacolo

★★★★★

a year ago

I sincerely recommend this shop to repair your vehicle. I cannot say enough good things about their service. I received top of the line service. Jason & Mena are the best!! So professional,courteous and truly a blessing to work with. My vehicle was repaired in record time & was brand new when I received it. I was 1000% happy with such excellent service!!!

Abby Siegel

★★★★★

4 months ago

The team was terrific. I highly recommend. They were nice, careful, and easy to reach.

Ricardo

★★★★★

a year ago

I’d definitely like to thank Jason and the Entire crew at Caliber Collision in Staten Island for an amazing job on our vehicle. Not only did they go above and beyond for the pick up of the vehicle to start the job. They far exceeded my expectations on the workmanship and care that went into getting us back on the road despite the setbacks with parts that were not available to complete the job. His team and himself kept me updated and reassured throughout the entire process as well as brining the vehicle back to us for us to be able to celebrate our anniversary. I would recommend them for any and all future collision or car repairs in the future.

Betty Orszulak

★★★★★

a year ago

I recently had my Kia Seltos repaired at Caliber Collision, they were recomended by my insurance company and I couldn't be happier with the service I received. From start to finish, the entire process was seamless and stress-free. Mina at Caliber Collision was incredibly professional, friendly. The quality of the repair work was exceptional. My Kia Seltos looks as good as new. I was also impressed with the speed and efficiency of the service. Caliber Collision delivered my car back to me within a week, which was a pleasant surprise. Overall, I highly recommend Caliber Collision for anyone in need of auto repair services. They exceeded my expectations in every way, and I am grateful for their outstanding work on my Kia Seltos.

Vasheena Doughty

★★★★★

a year ago

Very professional and easy to work with. The staff is friendly and will take the time to explain the process. They update you on the progress of your vehicle and my vehicle came back fixed and clean! I was also able to leave my rental car with them to return it. Very convenient service during what can be a huge inconvenience when you have to get your car repaired. I’ve used them twice and both times were exceptional.

Louise Nixon

★★★★★

a year ago

They handled the repairs on my car as true professionals and answered all of my questions and concerns quickly. I was always informed about the entire claim process. Mina at the front desk is a great asset to this shop in coordinating everything. "G" has the eyes of a hawk on details.

Ryan

★★★★★

2 years ago

They way the handle everything is top notch. They keep you communicated, and the repairs are excellent. Only negative thing I have to say is that after a month I didn’t receive a call to tell me if the parts arrived and I had to call to confirm. But I highly recommend their service, Jason was very cool and the front desk receptionist also is very professional and friendly and the rest of the staff as well. They will make you feel welcomed and safe leaving your car for repairs. Don’t hesitate to go to these guys! Thank you!