About Business
Residents of Colorado Springs, CO, Colorado Springs have long trusted Caliber Collision for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto bodywork mechanic, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.5/5 rating with 614 reviews. Throughout Colorado Springs, and particularly in Colorado Springs, CO, Caliber Collision is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Caliber Collision for any Car Repair inquiries or to schedule a visit to their Colorado Springs, CO facility.
Google Reviews
katie lee
★
☆☆☆☆
3 weeks ago
I went in for a simple windshield and headlight claim, and somehow ended up with nearly $9,000 in additional insurance charges that were never approved. The proper appraisal and approval process was not followed — and the insurance company never approved these extra charges either. There was absolutely no communication about what additional work would be done on my vehicle. No phone calls. No explanation. No authorization. That is completely unacceptable. To make matters worse, I found grease prints left in the interior fabric, and the weather strip seals were removed and left sitting in the back seat. The lack of care and professionalism is extremely disappointing. I cannot recommend this shop. Make sure you get clear, written approval for any work before allowing them to proceed.
Gloria San Juan
★★★★★
3 weeks ago
I would highly recommend this company to everyone who needs repairs to their vehicle. They were able to get my car back to normal before my accident. They had to go through another company’s work that did a horrible job. They were in contact with my insurance the whole time, they did not cut corners for any part of repair. They did not miss a single repair and showed they are knowledgeable and reliable for the job. They take pride in their work and their customer service is outstanding.
Ania JEAN-LOUIS
★★★★★
2 months ago
The staff at Caliber Collision were professional, friendly, and kept me informed throughout the repair process. The work was completed on time, and my vehicle was returned clean and in great condition. Overall, I had a smooth and positive experience and would recommend them to others.
Qiana
★★★★★
a month ago
They fixed our Ford and returned it like new after a rear end accident and front end damage. So happy with the customer service, shop skills for the repairs, paint, and communication. Things we thought might be a problem were easily resolved. Thanks for being professionals. Loud applause to this team. Our #1 pick moving forward.
JUDITH PIERRE POLYNICE
★★★★★
a month ago
They fixed my car very fast. I was worried at first because I needed a rental car, but they surprised me and I did not spend much on the rental. The ladies were very nice, professional, and helpful. The service was good and the process was smooth. Thank you.
The Guy
★★★★★
5 months ago
From the time you walk in the front door until they finish with your repairs Caliber Collision is amazing. The ladies at the front desk were very courteous, knowledgeble, and patient. Our main representative was Samantha D. She was amazing. She went out of her way to help me with my insurance claim and getting info on my rental car. I really appreciated the text message updates and Sams patience answering all and any of our question I had. The repairs were done fast and they looked great. The overall experience was outstanding. I cant think of one negative thing about the experience. Dont change a thing thanks for the great experience.
Jacob Van Ekelenburg
★★★★★
11 months ago
I've had my car repaired at this Caliber numerous times prior to my most recent experience, and never felt the need to leave a review after. Misty handled my repair and kept me up to date with everything I needed to know in real time. Great communication. Grace and DeeDee were also phenomenal to deal with over the phone or in person. My repairs look great and I'm confident in their durability. Absolutely the best service I've received from a repair shop, ever.
Valerie P.
★★
☆☆☆
a year ago
The outside of my car that was sent for repair through my insurance company looks great. The inside of my car was damaged and they tried to act like it was like that before when I pointed it out. It was not. Clearly someone’s watch or ring scratched up my steering wheel and the dash cam wire got pulled out completely when it was barely hanging out in the medial portion that would have taken my 5 min max to fix. The front desk staff and the service advisor I worked with were very kind and professional. Someone there is trying to hide the damage done on my steering wheel. Dishonest and deceptive. If they are trying to hide what I can clearly see, what else did they do that I can’t? My insurance company is amazing and is setting up to get it fixed elsewhere. Oh, they offer an opportunity to win a $100 gift card for the customers that only rate them with 5 stars. Guess I’m not getting an opportunity to win a $100 gift card for not giving a five star review. Just know the 5 star reviews are biased.
Hebert Garcia
★★★★★
3 weeks ago
Excellent experience, excellent customer service , very professional personnel, maintenance team was phenomenal with my auto. Thank you very much for the service and all you do! Really appreciated it!!
Sean
★★
☆☆☆
3 weeks ago
This is the second time I've used them... first time they couldn't fix the rear harch right, not only was it very visibly off... exhaust would come in. i gave up and fixed it myself... customer service is severely lacking. They disable drive cams because they don't want you to see what they do... pretty shady. You tell them. Both times they waited till less than an hour before close on Friday to have you have to inconvenience you... then talk down to you and lie. And when you tell them why it's bad business they roll their eyes and make nonsensical excuses. I'll never use this location again. You're not a person here... they don't care. Or they aren't smart enough to understand
Alex Montoya
★★★★★
7 months ago
The office staff, techs, and their entire team as a whole are some of the best you’ll find in the springs. They do great work, and really put in the time to get it to perfection. If you want quality work, and a fantastic customer experience. Come to this location. They all deserve a raise to match the quality of work and energy they put in, and if I have any more vehicle issues I will only come to this location, as they’ve made a life long customer. Highly recommend this location.
Casey Gudehus
★★★★★
2 years ago
Caliber Collision (N Academy location) was the absolute best body shop I could’ve hoped for. My technician, Matt, communicated with me at LEAST 2-3 times per week to let me know where my car was in the repair process, and my car was complete almost a MONTH before the estimated repair completion date. I got my car back in better condition than I left it (repaired AND clean). Everyone I interacted with throughout this process was so kind. I would absolutely use this shop again for any repairs I need in the future, and will recommend them to any friends who need help.
Joseph Norris
★
☆☆☆☆
4 months ago
My wife, two very young boys, and myself were traveling from Texas to Colorado and back when we hit a coyote causing very minor damage to our bumper but he somehow made his way into the engine compartment damaging the radiator rendering the car inoperable. The car was towed to Caliber Collision for repairs where it took almost a month to get fixed. The wait was expected, but we didn't expect how much labor and parts "needed to be changed and fixed." They decided that our air conditioner system was damaged too(among many other things), which it wasn't, and decided to "fix" our less than 10,000 mile A/C unit. Not even a week later we are now back in Texas with the car with an absolutely trashed A/C trying to deal with a different extremely rude, unhelpful, and unprofessional Caliber Collision location closer to our house. The ladies I spoke with while my car was in the shop and the lady at the front desk when I picked up the car in Colorado were extremely nice and responded quickly, but the quality of workmanship and dishonesty of their mechanics and management were a disgusting example of money grabbing and I would never recommend it to anyone.
Linda Everett
★★★★★
6 months ago
My mom's car was broken into and it was taken to caliber collision. They had the window fixed within days.the service was exceptional caring and stress free. They were so kind to even deliver her car to her. You want exceptional service go to them.they are awesome
Nick Yang
★★★★★
7 months ago
I had an excellent experience with Caliber, and I especially want to thank Samantha for her outstanding service. She was incredibly warm, professional, and attentive throughout the entire repair process. From the moment I dropped off my car to the time I picked it up, she kept me updated and made everything smooth and stress-free. Her positive attitude and attention to detail truly made a difference. I’m very grateful for her help and highly recommend Caliber because of her amazing support.
Johnathan Streets
★
☆☆☆☆
Edited 3 months ago
This place has my car for 2 months and left a baseball size hole in my door, the hood was screwed and off alignment and bent, they left a screw from the street sign in the tire, and did nothing to repair the damage underneath, still hearing a clank sound I started hearing after my wreck. HAD TO TAKE my car to another body shop to get it fixed! Do not allow your insurance to send you to Caliber Collision
Rich Michie
★★★★★
6 months ago
I just had my Gladiator repaired here, after an unexpected meeting with a deer. From the very beginning, Sam was extremely helpful. She kept me informed throughout the entire repair process. The repairs look great. The paint matches perfectly (this can be difficult with this color). If you need your car fixed, go see Sam and The rest of the crew at this Caliber Collision location.
Chelsea Ross
★★★★★
6 months ago
The staff was very communicative and kept me informed. I was updated every step of the way once my car's work was started until finish. They had my car repaired and ready for pick up two weeks earlier than the estimated time.
S.D. “WanderingNotLost” T.
★★★★★
4 years ago
Great service!! Had the bumper on my truck replaced as well as rear detection sensors. Work they did was great and it was done 5 days ahead of schedule. Highly recommend Caliber Collision. Courtney was so nice and very informative, she stayed in contact with me throughout the entire process.
William Wentz
★★★★★
5 months ago
Sam and the hole staff were so amazing helpful and friendly, they did amazing with everything from being to end of my service, the quality of work was top of the line the being kept up to date through out all of it was the best I've ever gotten from a shop . I would recommend everyone check them out first and compare them with others you'll be happy going here
