About Business
Brakes Plus is a leading Car Repair specialist serving the Colorado Springs, CO, Colorado Springs area. They provide a wide variety of solutions, including Auto repair shop, Auto parts store, Brake shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 984 verified reviews, their reputation precedes them. As a locally-owned business in Colorado Springs, CO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Colorado Springs, CO.
Google Reviews
Jay M.
★★
☆☆☆
3 weeks ago
I initially had high hopes for Brakes Plus, but unfortunately my experience left me very disappointed. During a previous visit, I was told that my spark plugs had been replaced as part of the service. However, about a few months later my vehicle began having issues again. After taking the car to another mechanic for inspection, I was informed that the spark plugs appeared not fully replaced, as they showed significant wear inconsistent with recently installed parts. In addition, the shop had performed what was listed as an oil change. Roughly one month later, when my vehicle was inspected while getting new tires, the oil was already extremely dark, which raised concerns for me about whether the oil service had been completed thoroughly. To be fair, the front desk staff were polite and professional, and their friendliness initially gave me confidence in the shop. However, given the issues I experienced shortly after service, I no longer feel comfortable returning. I encourage others to ask detailed questions about the work being performed and verify services for peace of mind. Unfortunately, based on my experience, I will not be returning.
Jordan Mejia
★★★★★
2 months ago
I recently purchased a new car and the brakes were very spongy. I called ahead and got squeezed in thanks to Kaitlyn! She was great and very friendly. Heard me out and walked me through solutions. Very efficient team! Their tech Matthew went above and beyond, the extra mile! Matt stayed late and guaranteed my family would be safe getting home. Really appreciate these guys. 10/10 recommend!
Jeremiah Benjamin
★★★★★
2 months ago
I had a great experience at this brake shop. They took the time to explain what my car needed and didn’t try to upsell me on unnecessary work. The pricing was fair, the service was fast, and my brakes feel smooth and safe now. The staff was professional and friendly throughout the whole process. I’ll definitely be coming back and would recommend them to anyone needing brake work….
Kiwi Marlo
★★★★★
a month ago
Amazing service! I just went in for an oil change, Kianna and Dom provided excellent, fast service. They also let me know about some other maintenance items to be aware of so I could be well informed. Definitely come here for all your car needs!!
Angel Atkinson
★★★★★
a month ago
Kaitlyn is the best. I had been all over town and no one could help get my lug nuts off my car and Kaitlyn didn’t hesitate when I asked about them. She was able to assist with getting them off and was able to rotate my tires. She had such a great positive attitude the whole experience. Thank you Kaitlyn!
Andrew Neill
★★★★★
2 months ago
Absolutely amazing and thorough service. I was constantly in the loop with the progress and condition of my car the whole time. I had initially brought my car in for an alignment after installing new control arms. Of course, with little experience my job wasn’t perfect but the service advisor, Dom, thoroughly explained the whole process to me. I was charged the regular alignment price even though it required much more work than other cars would. Friday I noticed my wheel pulling to the right so I brought my car back in. They pinpointed the issue which was part of the control arms, fixed it and aligned my car free of charge. I don’t trust my car with anyone else except this brakes plus and my brother. Props to Dom for patiently teaching me and explaining the job along the way. The customer service here is phenomenal, don’t go anywhere else.
Patrick Ralston
★★★★★
2 months ago
Dom was great to work with. When explaining what needed to be done, he was thorough and made sure I knew exactly what I was getting and why. The customer service has always been fantastic when I come, but Dom went even further above and beyond that.
Tahan Cooke
★★★★★
3 months ago
I called and spoke with someone from rakes Plus at Austin Bluffs. A gentleman named Dom a swered the phone and he was very curtious , thorough , professional and kind. I arrived and he met me immediately as I walked in at the desk before I could say much of anything. He was right to the point and took care of helping me immediately and was very professional in his service and attitude toward helping me. Please go and see , and ask for him. He'll take good care of you and make you feel like your needs are top notch and give you incredible service. 😃
joshua foster
★★★★★
11 months ago
I put close to 2.3k $ into a 2000 jeep cherokee xj that needed work before I hit the trails this year. After excellent work installing new tie rods and ball joints, suspension spring adjustment and alignment, and an oil change. Inwould love to thank Kaitlyn, Vayden, Dan, and last but not least Thomas. All who personally took time to explain and show me physically in shop what was needed and why with my crawler. I am super satisfied with their work and it was a pleasure doing business with them. Now the great outdoors is for me and my two sons for that taking! Thank you brakes plus on palmer park!
Tim Smith
★★★★★
2 months ago
The team here was very helpful in my first visit to this business. Kaitlyn showed me the issues with my brakes and explained how they can fix the problem for me. They were quick with the repair and the entire process was very smooth.
Clay Watkins
★★★★★
2 months ago
I had my brake pads and rotors done here. They did a great job on the brakes and were kind enough to work with me on price since Christmas just happened and I also just had to get new tires. The staff are extremely kind and knowledgeable.. highly recommend them for honest work!
Keri Vinyard
★★★★★
2 months ago
I went to the Brakes Plus at 4175 Austin Bluffs Pkwy to see if they could install a new headlight for me. Kaitlyn (store manager) was so kind and helpful. The technician got my car right in and installed the headlights for me w no problems! I am impressed! If you want great customer service bring your vehicle to the Brakes Plus on Austin Bluffs and they will take care of you!
M C
★★★★★
4 months ago
I had an outstanding experience here, thanks especially to my service advisor Mike. From start to finish, he made sure I was comfortable and taken care of. He offered me a charger when my phone was low, and even brought over a supportive computer chair because I mentioned I had a bad back — that kind of thoughtfulness is rare. Mike also encouraged transparency, allowing me to walk around the vehicle and see things for myself when I asked. The quote I received was honest and fair — I've been overcharged at other shops for lower-quality brake work, so I really appreciated the integrity here. Exceptional service, professional team, and genuine care for customers. Mike deserves recognition and a promotion for going above and beyond. Highly recommend!m and Ill be coming back!
Amber Richards
★★★★★
5 months ago
I really appreciate their honesty and professionalism. I recently brought in my vehicle thinking it might need a brake job, but they took the time to inspect everything and let me know that the brakes were still in great shape—no unnecessary work, just honest advice. That kind of integrity is hard to find! They've worked on three of my vehicles over the years, and every time the service has been top quality. I highly recommend them for anyone looking for trustworthy, skilled mechanics who stand by their work.
Nathan W
★★★★★
a month ago
I just had the great experience. Out of nowhere, my brake lines were cut off and I just dont know why. They made a diagnosis, and they were able to get it fixed the next day. Driving the car without your brakes working can be really scary, but they got it fixed as soon as they could
Adam Martinez
★★★★★
5 months ago
Did some fall driving today with the windows down. It's such a beautiful Colorado season. Anyway, we heard some sporadic annoying noise from the rear of the vehicle. We located the nearest Brakes Plus and found Dominic (service manager), who was eager and happy to help us out. It was late afternoon and I was guessing (at best) that he would take a look at the vehicle and ask me to come back for repairs. He was able to get us in and fully repaired in a fairly short period of time. Thanks for the fast and great service. This location is well equipped with a professional staff.
Albert Blanco
★★★★★
3 months ago
I came in for a break check.. I knew I was going to need to get new ones. However the service, team and everyone were awesome. Very polite, professional, and got my vehicle in and out just under a few hours. Definitely great experience at this location!!
Jim Conrath
★★★★★
2 months ago
Wonderful customer service and willing to help in any way they can! Super fast and fantastic service is what you’re gona get here! The office girls are incredible and the guys in the shop are super fast and do great work! Thank you everybody!!
Kathy Taschuk Kane
★★★★★
a month ago
Dominic was very courteous, kind & professional. He explained everything to me & showed me what was happening on my car. I appreciated his time. Car sounds good!! 👌
Evan Brown
★★★★★
2 months ago
Kaitlyn and her team were great to work with. They were upfront about what they found and didn’t try to upsell me on anything. Honest, respectful, and transparent service; exactly what you want from a shop.
