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About Business
Caliber Collision is a highly-reputable Car Repair service provider based in Hampton, VA. Caliber Collision covers all facets of the Car Repair industry, with a focus on Auto body shop, Auto bodywork mechanic, Auto dent removal service. With over 269 reviews and an average rating of 4.7/5, Caliber Collision is a trusted name in the industry. Their presence in Hampton, VA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Duke Chai
★★★★★ I had a follow-up issue after Caliber initially repaired my car. I expected a hassle and/or an argument about getting it fixed, but the General Manager Scott Firman was polite and respectful about correcting the issue. He was also very knowledgeable by immediately identifying the solution after I demonstrated the problem. I am very satisfied with its customer service and highly recommend Caliber if you ever have any car repair needs.
Brianna Carmona
★★★★★ Unfortunately it’s my second time back in about 2 months, but I’m very grateful to have the team at this location be able to help me with my repairs! I don’t take any of my vehicles anywhere else but Caliber Collision. And I can truly say that the quality of their work is consistent because they have done work to my vehicles at various locations in different states and I’ve had absolutely no complaints at all or ever had to bring any of my vehicles back. The staff is always patient, nice and very thorough when explaining and keeping you up to date with the repair process and time frames of completion. Thank you Caliber Collision for always taking such good care of your customers!
Tim Mccool
★☆☆☆☆ Took my van there to be repaired on the passenger side. Maurice was rude to me twice over the phone and raised his voice at me. We picked up our vehicle and the next day I could see color differences in the paint. Looking closer I saw that the body work was incomplete but they painted over it anyways. On 8-20-18 we took our van back for them to address the issues. On 8-22-18 one of their employees wrecked our van in their parking lot. Caliber collision took full responsibility and said they would repair the new damages. They called us to come pick up the van, the new damages appeared to be fixed, however when I looked at our original wrecked side the were pits in the paint, I could see the primer and the door panel is still wavy. Maurice argued with me and raised his voice yet again stating that they were rock chips from driving. I responded with how are they chips when caliber just painted this part and it hasn't been driven? He then said it was orange peel. I said if your referring to the texture of the paint your wrong. After he continued to argue with me I asked him to walk away from me and for someone else to handle the vehicle. State farm sent an adjuster out and agreed the passenger side needed to be fixed at caliber collisions expense. Caliber collision requested since the new door skin wouldn't be in till 9-5-18 for us to pick up our van and turn in the rental. I agreed so that I could make sure the vehicle was driving correctly from the damages they caused in their parking lot. That Saturday morning I couldn't drive the van without warning lights coming on for steering issues and I had to steer the car way to the left to keep it straight on the road. On 9-4-18 I informed caliber collision of the steering issues and told them I would only bring the van back to them if they had a chrysler dealership diagnose and fix all mechanical issues from the damaged they caused. On 9-5-18 Rick the manager said all issues were resolved at the chrysler dealership. On a hunch I felt he was not fully being truthful, I called the chrysler dealership and found that I was lied to. The chrysler dealership informed caliber collision that the van could not be aligned that they suggested to replace the front struts because one or both were bent. Caliber collision disagreed and rejected the fix, even after Chrysler's recommendation. I then informed the chrysler dealership not to release the car back to caliber collision and that I would file a separate insurance claim for the damages they caused. So a little over a month for a 5 day repair and the original passenger side still is not complete. Plus now we have new damages to contend with. I would recommend this place to no one. The lady at the front desk was very nice however. And Shelley who took over the claim from maurice ,the rude guy, was also very nice. Good luck to anyone who chooses to go to this place!
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