Caliber Collision

Sashel Essence

★★★★★

5 months ago

Caliber Collision is amazing! Their communication is always on point, and the staff is top-notch. The icing on the cake my car looks brand new, like I just drove it off the lot compared to when I brought it in. Huge shout-out to Jackson for going the extra mile and fixing my headlight as an added bonus. 10/10 Highly recommend!

NyAsia “BIG NAY” Pryor

★★★★★

4 months ago

Their customer service is great! And the repair process was smooth, and my vehicle was completed sooner than originally expected! I'd recommend this body shop to anyone!! They are indeed way better than Suttle Collision Center that's FOR SURE!!!

Bettye M. Walker

★★★★★

2 months ago

The service and staff were very professional. My vehicle looks better now than it did when I first bought it. I am very pleased with the quality of service that my vehicle and I received.

Alli Roz

★★★★☆

3 weeks ago

Excellent work. Just wish I didn’t have to wait 2 weeks for work to start. Otherwise, everything else was great!

Corey Gallimore

★★★★★

2 years ago

Caliber collision in Hampton, Virginia, has amazing customer service. They really took care of my family while we were there even though we did have some issues with the car they were very quick to make everything right. Thank you Megan and Heidi for amazing customer service.

Tabitha Skaggs

★★★★★

6 months ago

Ii would recommend Caliber Collision to everyone I know. They are friendly, quick, and do a great job. They take care of you and treat you with respect. They will be the first people I call every time.

Scott Sherven

★★★★★

3 months ago

It’s never fun to take your vehicle to the shop but if you have to I highly recommend this location! Scott, Sam, and the entire team were simply amazing. Thank you all!

Todd Branch

★★★★★

5 months ago

Vehicle was returned to me better than ever. I would highly recommend anyone to have their repaired done with Caliber. Thanks Scott, Taylor, Melissa and Team!!!

Gerelle Jones

★★★★★

2 years ago

Caliber Collision exceeded my expectations for the repair needed on my truck bumper and tail lights. They were patient and polite considering I had to reschedule quite a few times and I found the text updates regarding the progress of my vehicle repair very helpful. I believe the representatives that assisted me were Sarah and her manager Jenny. I finally have my truck looking as it did when I first bought it. Thanks Caliber Collision!

Obrien Thompson

★★★★★

7 months ago

⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about this body shop! From start to finish, the service was professional, honest, and top-notch. They kept me updated throughout the process and delivered results that were above and beyond my expectations. My car looks brand new again — you’d never know there was any damage to begin with. The attention to detail and quality of the work really shows. If you’re looking for a place that does outstanding work and treats your car like their own, this is it. Highly recommend!

Eileene Kiger

★★★★★

4 months ago

Great work done in a very timely manner for the damage that was done to my vehicle. I appreciate this crew so much and the customer service was amazing!

Jessie Workinger

★★★★★

9 months ago

Customer service was excellent! They were kind, understanding, and personable throughout the entire experience from scheduling to pickup. They also worked with enterprise to pick me up from there and pick up the rental car from there, so that process was easy as well. I am very happy with my repair and will definitely return.

James t

★★★★★

3 months ago

Excellent communication and excellent work done on the vehicle. Surprised by the whole experience. Couldn't recommend these folks more!

Vincent Lorenzetti

★★★★★

3 weeks ago

Phenomenal team, very military friendly location. Will work with you to get the most for their customers

Tim Mccool

★☆☆☆☆

7 years ago

Took my van there to be repaired on the passenger side. Maurice was rude to me twice over the phone and raised his voice at me. We picked up our vehicle and the next day I could see color differences in the paint. Looking closer I saw that the body work was incomplete but they painted over it anyways. On 8-20-18 we took our van back for them to address the issues. On 8-22-18 one of their employees wrecked our van in their parking lot. Caliber collision took full responsibility and said they would repair the new damages. They called us to come pick up the van, the new damages appeared to be fixed, however when I looked at our original wrecked side the were pits in the paint, I could see the primer and the door panel is still wavy. Maurice argued with me and raised his voice yet again stating that they were rock chips from driving. I responded with how are they chips when caliber just painted this part and it hasn't been driven? He then said it was orange peel. I said if your referring to the texture of the paint your wrong. After he continued to argue with me I asked him to walk away from me and for someone else to handle the vehicle. State farm sent an adjuster out and agreed the passenger side needed to be fixed at caliber collisions expense. Caliber collision requested since the new door skin wouldn't be in till 9-5-18 for us to pick up our van and turn in the rental. I agreed so that I could make sure the vehicle was driving correctly from the damages they caused in their parking lot. That Saturday morning I couldn't drive the van without warning lights coming on for steering issues and I had to steer the car way to the left to keep it straight on the road. On 9-4-18 I informed caliber collision of the steering issues and told them I would only bring the van back to them if they had a chrysler dealership diagnose and fix all mechanical issues from the damaged they caused. On 9-5-18 Rick the manager said all issues were resolved at the chrysler dealership. On a hunch I felt he was not fully being truthful, I called the chrysler dealership and found that I was lied to. The chrysler dealership informed caliber collision that the van could not be aligned that they suggested to replace the front struts because one or both were bent. Caliber collision disagreed and rejected the fix, even after Chrysler's recommendation. I then informed the chrysler dealership not to release the car back to caliber collision and that I would file a separate insurance claim for the damages they caused. So a little over a month for a 5 day repair and the original passenger side still is not complete. Plus now we have new damages to contend with. I would recommend this place to no one. The lady at the front desk was very nice however. And Shelley who took over the claim from maurice ,the rude guy, was also very nice. Good luck to anyone who chooses to go to this place!

Brianna Carmona

★★★★★

a year ago

Unfortunately it’s my second time back in about 2 months, but I’m very grateful to have the team at this location be able to help me with my repairs! I don’t take any of my vehicles anywhere else but Caliber Collision. And I can truly say that the quality of their work is consistent because they have done work to my vehicles at various locations in different states and I’ve had absolutely no complaints at all or ever had to bring any of my vehicles back. The staff is always patient, nice and very thorough when explaining and keeping you up to date with the repair process and time frames of completion. Thank you Caliber Collision for always taking such good care of your customers!

Duke Chai

★★★★★

11 months ago

I had a follow-up issue after Caliber initially repaired my car. I expected a hassle and/or an argument about getting it fixed, but the General Manager Scott Firman was polite and respectful about correcting the issue. He was also very knowledgeable by immediately identifying the solution after I demonstrated the problem. I am very satisfied with its customer service and highly recommend Caliber if you ever have any car repair needs.