Caliber Collision

Stephanie Grady

★★★★★

3 months ago

No words can be put into how thankful I am for Evie Dunn, this was my first time ever having to get a car repaired and she was amazing through the entire process and she took care of my car as if it were her own, I truly appreciate her and for being honest with me on everything! She’s very personable as well.

Don McAlister

★★★★★

a month ago

Experience was awesome. All personnel were courteous and their professional was outstanding. Kelly kept me apprised at each stage of my repair. Actually my Mustang was back before the original promise date. I've used Caliber Collison twice now and each time was N awesome experience.

Dan V

★★★★★

2 months ago

Definitely recommend. USAA was the insurance company handling my accident claim and used Caliber as one of their preferred collision repair shops. Communications from and between Caliber, USAA and Enterprise was integrated and they were all very proactive and knew near real time what each other were doing. My experience was smooth and exactly as I wanted it to be, simple and not time consuming. The work Caliber performed looked good.

J. C. Spencer

★★★★★

3 months ago

Outstanding experience with Caliber on a recent repair after my son’s vehicle was rear-ended. Communication was top-notch; I was kept apprised from start to finish without having to “pull” information—they provided regular, scheduled updates. Not something I can say I’ve *ever* experienced with other body shops!! Working with Ms. Kelly was a great experience all the way around. Paint quality and finish are outstanding. Trim was delicately handled, and even an aftermarket (and now obsolete) aftermarket spoiler was repaired properly, in-house, and refinished to spec just as it was pre-accident. Matching/blending are fantastic — like it never even happened!! None of this is easy on a vehicle from 2007, but they cracked the code. Well done!! I felt that they valued my time, they honored our agreement, and provided one of the best customer service experiences I’ve had in the Hampton Roads area. This was so good, no kidding, I have a few custom projects of my own in play that I’ll be trusting to Caliber for paint work in the future — we’ll be back!! Absolutely would recommend.

Lawrence Hawkins

★★★★★

3 weeks ago

It was a great experience, the employees at caliber really made me feel comfortable with leaving my vehicle with their expert team. Especially Evie, her smile let me know my car was in the best place for it to get repaired.

Dea Woolard

★★★★★

a month ago

Effective and friendly communication. The vehicle looked amazing after the repair. Personally, met the technician that worked on the truck, Steve Long, he went above and beyond to address concerns, timely, had great communication and respectful. This is our 3rd vehicle at the shop in the past and each has been fantastic

faith walker

★★★★★

a month ago

This caliber is absolutely amazing. They repaired my car and I received it back before the estimated completion date. Everyone is so friendly and professional. I definitely recommend.

Kirk Harris

★★★★★

3 months ago

We used Caliber Collision to repair our Tahoe after a traffic accident. The staff were very customer friendly and compassionate to my needs. Repairs were made in minimal time and my representative even came in on a Satuday (when they're usually closed) to let me pick up my truck. I would 💯 recommend Caliber Collision!

Briana Johnson

★★★★★

6 months ago

Excellent service I have no complaints! Getting into an accident is already stressful and a huge inconvenience to begin with so being able to drop your car off somewhere for repairs that is trusting makes the situation way more manageable. They even returned my rental car for me which was a huge help as I was pressed for time to get back to work

Steven L

★★★★☆

7 months ago

I'll update this should anything change. Overall, very satisfied! Only minor issue I had is the amount of paint and dust particles left behind in the engine bay and cabin. I didn't realize how much there was at first. I'll be paying for a detail or doing it myself should time allow to vacuum and wipe everything down. Also changing out the cabin and engine air filters. Other than that, top notch repair work, the shop went above and beyond for me with an undisclosed agreement and kept in constant communication. Last piece of advice, be patient, it does take a while but this has been the best workmanship I have seen (haven't fully inspected it closely but on the surface, amazing paint blending and alignment of the panels. Good job

Michael S

★★★★★

3 months ago

Amazing job. Customer service and communication was above and beyond my expectations. Would highly recommend Nate Barber and his team anytime you need repairs.

Mark Heinsman

★★☆☆☆

Edited a year ago

Really great customer service. However, the repairs took 6 and a half weeks to complete... Don’t go here if you need your car back this month! edit: It gets worse! After picking up my car I got on the highway the skid plate fell off and got destroyed. additional edit: They responded below to email them so they could make it right — I emailed immediately and got no response, it has been weeks now. the saga continues: The new skid plate came in but after waiting for them to replace it they let me know it was the wrong part and I will need to come back again once they get the right one. Will this repair ever end? Stay tuned…

Mike Dragon

★★★★☆

Edited 7 months ago

I was in an accident in April 2025. I worked with Caliber through the other driver's insurance. When it comes to repairs paid for by insurance they will want to use the cheapest parts possible. Which means there may be fitment issues or issues with quality of parts etc. When the repairs were completed there were issues with the quality of parts as well as how they all fit together with the stock parts. My truck was only 3 years old at the time with no other issues. So it was concerning that it no longer looked the way it did prior to the accident (which is somewhat unreasonable to think) but also "good as new" was what I was told would be the outcome. After calling the insurance company (Liberty) they would not take any responsibility for the repairs and put it on Caliber to make it right. There is a lot of nuance in my particular situation. Issues with parts not fitting mixed with a slew of small repair issues I had to bring my truck back to Caliber for more repairs. Nate was incredibly accountable for the issues. He not only honored their lifetime warranty on repairs but he also went above the insurance's aftermarket parts and replaced all of the ill- fitting aftermarket parts with OEM parts so that there wouldn't be any future issues. This not only speaks to the customer service but also the pride of the craftsmanship. Were there issues? Yes. Was it a hassle? Absolutely. But ultimately my truck now looks as it did prior to the accident and Caliber made the best of the situation and went out of their way to make it right.

Ashley&Terri Woodhouse

★★★★★

a month ago

Great service,my car was hit and I received my car returned as if it was brand new. They washed it and cleaned my lights.

Fall Damage

★★★★★

a month ago

I’ve had two cars worked on, and both were great experiences. I won’t take my cars anywhere else.

Ashley Geiger

★☆☆☆☆

2 years ago

Work conducted was fine but inside trim for window was not seated properly, interior was absolutely covered with dust (floor to rooftop) and trash was thrown into the bed of the truck. Vehicle was not treated with respect and was just pushed through the damage repair process. I have an almost 2 year old and can’t even let her in the vehicle because dust is everywhere. Now I have to take time off work to return the vehicle to have corrective measures taken after they had it for more than a month.

Jim Medlin

★★★★★

10 months ago

Satisfied with all aspects of the repair job. From initial estimate, timely updates, ease of working with my insurance company, and rental car. Evie was very professional and did a great job taking care of my truck.