About Business
Family Auto Repair Plus is a leading Car Repair specialist serving the Virginia Beach, VA, Virginia Beach area. They provide a wide variety of solutions, including Auto repair shop, Auto tune up service, Brake shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 166 verified reviews, their reputation precedes them. As a locally-owned business in Virginia Beach, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Virginia Beach, VA.
Google Reviews
Alan H
★★★★★
5 months ago
I don't normally leave reviews but the service was so exceptional I decided I needed to share my experience. My daughter lives in Virginia Beach and I live in another state. The heater core in her vehicle failed recently and I contacted Keith for a quote. This being a major repair that requires the dashboard of the vehicle to be completely removed, I was nervous. BUT, as I found out, there was absolutely no reason for my apprehension. Not only was the quote for the repair more than reasonable, the service was completed in two days and it was above and beyond expectation. I can highly recommend Family Auto Repair Plus and it was a pleasure to work with Keith. It is difficult to find a auto repair shop you can trust. They are the real deal. I have attached a photo of the work in progress Keith supplied.... No secrets at this shop. Thank you Keith you have all our business in the future when we have the need.
Janay Cook
★★★★★
4 months ago
I’ve had two great experiences with Family Auto Repair Shop, and Keith has been amazing both times. I called him on Friday about my car not starting, dropped it off Monday morning, and he had it completely fixed before the end of the business day. He communicates clearly, works fast, and you can tell he genuinely cares about doing good, honest work. My first visit with him was just as smooth, so this really confirmed that this is a reliable shop I can trust. I appreciate the quick turnaround, fair pricing, and the professionalism every step of the way. Definitely my go-to mechanic from now on!
selwyn john
★
☆☆☆☆
11 months ago
Warning Warning because this may be triggering. This shop should be out of business. This took over three(3) years. Excuse my long text and text. I was looking for an honest auto repair shop. Lol. I should have known better by my initial conversation and phone calls to this shop. Also, I should have done my research on these prior reviews. I got my Nissan Hardbody towed to the shop for a complete engine rebuild. Family auto repair plus offered to rebuild my engine and even to make it faster. Lol. After two months, I heard nothing, so I called. This is where it got very interesting, and all the delays and excuses start. Family auto repair plus, said they keep ordering the wrong parts, local shops having tough time getting parts, etc. They gave me two options, take back my truck and get back half of my money ($1700) or find a used engine for full price. Smh. I the second option because I just need a running truck. Two and half years later, fighting to get a running truck and still no truck. Gone up there numerous times getting into arguments. Finally got it back after three years. The truck runs, but the radiator fan was not put in. They offered to do the pipes for an over price cost. Got the pipes done. They say it wasn't done correctly. Overpriced me to fix it and use a glue or pace. Smh. Never again. There is so much to say that I will be writing a book.
William Culpepper
★★★★★
2 months ago
I brought these guys a possessed escape for a transmission. They know all about this car from nightmares they had. With all the problems they had with this demon car they still went waay outta their way to get this car right!! I appreciate ALL yall did for me. Will definitely send everyone that way... you'll never go wrong at this shop .. thank you guys for getting the demon car back on the road it's doing great!!! Thanks again
Ellen Marie Lucca
★★★★★
6 months ago
Our daughter and her family were on their way to the Outer Banks when their car broke down. It needed some extensive repair. Family Auto was able to not only complete it before they passed through on their way back to Pennsylvania but the work was done at a VERY fair price. We are very grateful we trusted Family Auto Repair Plus with our vehicle and our families safety. THANK YOU!!!
Faith Langhans
★
☆☆☆☆
a month ago
The worst!!!! Still having issues w my vehicle years later. Editing this because sure looks like i was a customer. Brought my car to the dealership to get fixed and they said whoever worked on it previously JACKED UP my car. A tragedy that Firestone suggested you all to me when they did and i blindly trusted you. You also told me i had to pay the 4,000 up front BEFORE working on the car. Took almost 6 weeks and you gave me my car back and it almost caught on fire on my drive home because a piece was not screwed on correctly. Only to have it still messed up all this time later.
Shannon Cheape
★★★★★
11 months ago
I’m honestly surprised by some of these negative reviews because my experience with Keith at Family Auto Repair Plus has been nothing but positive. I’ve been bringing my vehicles here for years, and I’ve always received good, timely service. Keith is not only professional, but he regularly goes above and beyond, offering free extras and bonus work without me even asking. He’s honest, explains everything clearly, and has never left me wondering what’s going on with my vehicle. I understand he is a family owned and operated business, and things come up, but a shifted timeline doesn't reflect the quality and consistency I’ve seen here time and time again. I’ll absolutely continue trusting Keith with my vehicles.
Lenny
★
☆☆☆☆
11 months ago
I took my van to Keith for him to replace the transmission change the oil and look into the power steering. Was supposed to be done that next week. Not only was it not done I was never contacted on why. When I finally got my van back the oil was never change! When I called we set up a day to have it done.(he was going to do it for free)When I called on the day to have it done he couldn't do it he wanted to change the date! Again! I went else where to get my oil done! I will not be going back to him!! Very unprofessional!!
Andie D
★★★★★
Edited 6 years ago
As long as they're in business, they'll have mine. Keith is friendly and honest and up front about repairs and they work quickly. The atmosphere there is unlike any other shop I've been to. Everyone seems to genuinely care and love their jobs. I'll recommend them to anyone! (Bonus: they don't blow off girl's opinions on what's wrong with their car or act like you don't know what you're talking about just because you're a girl.) Please check them out, you won't be disappointed!!
Jonathan Taylor
★★★★★
a year ago
Had a positive experience on some pretty major work in my 07 F150. Truck needed timing chain work which is a big project and the team was able to successfully fix the truck in a timely manner. They also identified and fixed a separate issue which was causing the motor to not run correctly. Overall, I plan to use this team for future auto repairs.
Russ
★★★★★
5 months ago
I believe there are still great people in this world and today was a prime example as an out of town person in a stressful situation this company assessed my situation with my truck and gave me a way to save money instead of charging me double or triple the actual cost but they had morals which is hard to find thank you for getting this upstate NY man back on the road
anne hargrove
★★★★★
a year ago
I was in town for a conference last week and my car broke down. As a single female, traveling from out of town, I was ripe for the picking to be taken advantage of and completely ripped off. I was so fortunate to have come across Keith and his team at Family Auto Repair Plus. He took me right in to figure out what was wrong with my car. Keith could not have been more helpful and honest. I will recommend Family Auto Repair Plus to everyone in the area and honestly if I need work done on my car I will bring it to him in Virginia Beach even though I live in North Carolina. Thank you!!!
Tammy Ayscue
★★★★★
a year ago
Keith and Family Auto Repair Plus are awesome! My car broke down on Friday. They were able to order the part needed over the weekend. I got it back today, and it is running so much better. I am very thankful that they were able to help me out.
Adam (Silo)
★★★★★
3 years ago
Great service! Kieth is an awesome mechanic and great to work with! I brought an 04 RAM 1500 here that required an engine rebuild. Kieth took it in and treated it as his own. It took a few weeks to get back, but that's because he kept finding more issues with the truck and fixing them. I now have a warranty on my engine and the truck drives like it's new. I couldn't be happier. Kieth was understanding and worked with my schedule. Thanks for the great service!
Sue Harsche
★★★★★
4 years ago
I believe in the power of a good review, and not that Keith and his shop need any more great reviews because I've read through so many on here (in fact that is how I found out about this place a couple years back), but I believe in telling everyone about a great mechanic. So here goes. I have been coming here for a few years now. I have an older vehicle that I just can't seem to part ways with. And it works just fine, but there have been some issues that have come up - Keith and the other mechanics there have taken great care of my vehicle. Up front. Straight and to the point. HONEST. As a female it is high on my list of anxieties about taking my car in for a repair. I worry I will get cheated. I do not have that worry at Family Auto Repair Plus. Keith is honest. He is to the point about what needs to be done on the car and the price is right. I have told everyone I know who drives a car to take their vehicle over to Keith and company if they need a repair. It is the only shop I recommend. In fact the most recent visit I made to the shop Keith had stopped what he was doing to take a look at my car right away and they even stayed late to fix it for me. He values his customers and truly has kept my old Fusion on the road at least for a little bit longer. Thanks Keith and company for all you do. Appreciate you.
SmartShot
★★★★★
8 years ago
Keith and his team are great! They did a great job with my repair. The job turned out to be bigger than he anticipated , but instead of increasing the price tag, he absorbed the cost to make sure me and my family got back on the road safely. He fixed exactly what needed to be fixed and didn't try to overcharge us for what we needed. Even though we ended up spending over $1000 for our repairs, we walked out smiling and confident in the work Keith and his team did. Excellent customer service and he also never kept my car longer than a day. Great turn around time. Excellent work and awesome value for families. Call Keith today if you need any work done on your car. GREAT JOB!
Trina Davenport
★★★★★
4 years ago
My experience with Keith was one of the best I’ve ever experienced with any auto repair company. From the first conversation up until the decision to go with them, I felt comfortable and confident that things would be right and I was not disappointed. Keith is a honest person with competitive rates and they do great work. I have referred him to many and they have a customer for life. I cannot recommend them enough. I wish there were more people in this industry like him. As a female, I’m always nervous about being manipulated into spending more money than I need to and I never felt like that. Thanks Keith and Family Auto! You guys rock!!!☺️☺️☺️
Doug Anderson
★★★★★
5 years ago
I used this business to get my engine rebuilt. The price was fair, but the service was a lot better than expected. The job/ service was affected by Covid and the holidays. But the owner gave me his word that the job would be worth my patience. And as he said, the job was definitely worth it. I have had my truck back for over a month, and been driving it daily, and I have not had one single issue. I am very glad I trusted my gut, and did business with the shop! Thank you Keith, for a job well done
David Nieves
★★★★★
8 years ago
This auto repair place is simply incredible. Keith's team worked on my BMW and has it running like new. There are very few places that work on BMW's besides the dealership but this place does, and does it well. He did all the work for half the cost of what the dealership wanted. As a police office, I am always cautious about dealing with auto mechanics but Keith was straight up and worked with me to try to keep the cost down as much as possible. Can you believe that? A mechanic trying to keep the cost down? In a world where everyone is trying to take money out of your pocket, its good to know there are still businesses who care about the customer. All my family vehicles will now be going there. I'm a customer for life as long as they continue the great way they are doing business. I don't normally write reviews but this place was worth my time and i think it will help others looking for a fair place to get your car taken care of. Thanks Keith and thank your team for me.
Cody Duncan
★★★★★
3 years ago
I have to give a huge shout out to Keith and the crew at Family auto, they got my car into the shop, diagnosed and fixed before a dealership could even get me in to be seen. Every issue that came along the way was promptly fixed by Keith and explained to me along the way. Can't thank them enough for the hours they put into getting me back on the road. Safe to say Family auto has a customer for life. 10/10 recommend! Thanks again!
