Pure Automotive Inc.

Roy D.

★★★★★

a year ago

We had a mission to get my vehicle started, running and pass state inspection. Mission Complete! Down to earth shop with excellent and professional people. If you are looking to get your vehicle worked on, go to Pure Automotive. To the young gentleman for covering me, Thanks. I look forward to returing that Blessing.

Ben Pancho

★★★★★

8 months ago

Went in to have my wife's CR-V a/c looked at (not cooling). Informed that Honda had extended the warranty on CR-V's a/c and to take it to the dealers. Cause of the faulty a/c was covered under the extended warranty. Thank you Cheryl.

O T

★★★★★

a year ago

OUTSTANDING!!!!!! I’m extremely picky and got into working on my own cars 20 years ago bc of horrible service from dealers and independents. I got a 2007 Acura TSX in 2018 and have done all the work myself since then. I recently noticed an oil leak and couldn’t find the source. First thing that morning Jim drew diagrams explaining usual causing. When I said not there he walked out with me to look and talk over the leak. That day he sent many pictures and called to talk to me on a plan to fix it. He was extremely thorough and I could tell he enjoyed the process of fixing the problem. He was also very fair in the rates he charged. Thank you for being an excellent independent auto repair shop. Highly recommended!!!!

Melissa Armitage

★★★★★

a year ago

Pure automotive is the best Honda repair I have ever been to. I love the honest and straightforward service from the owners. They are always willing to help and explain the cause of the problem in terms that I understand. Thank you.

Lisa Kurtz

★★★★★

2 years ago

So, my husband and I wanted to let everyone in Virginia Beach know how wonderful this shop is, but I kinda hesitated, because I wanted to keep them to myself! Anyway, it was happenstance that we were put in touch with Jim, the owner, and what a blessing it was! My husband and I are not “car” people, and needed a mechanic for several different issues with my vehicle a 2011 Nissan Rogue that I inherited after my best friend passed. Needless to say Jim and his wife at Pure took the time to explain all of the issues with the vehicle, gave us a absolutely reasonable estimate, completing the work on time and with care! Never ever in my lifetime have we ever experienced a mechanic give us the time, experience, and detail of the repairs! I thank you Jim, Lisa and Bill Washburn Virginia Beach Virginia

Al C

★★★★★

3 years ago

Folks, you are not going to find a family auto repair business more trustworthy and honest than Pure Automotive. I was triggered to post a review in response to the one disingenuous and quite frankly BS review unwarranted for a hardworking small business family. I've been doing business with them for well over a decade and not only are they exceptionally competent in what they do, but they are family friendly as well. They have always been honest with me about their pricing and whether or not they could do the job upfront. Don't go here looking for a bargain. Their pricing is fair and for the quality experience it is worth it; I would go nowhere else even if it were at a cheaper rate. The overwhelming majority of these reviews are spot on and not this many people can't be wrong about the outstanding personal service Pure Automotive provides to it's customers.

Troy Pappas

★★★★★

5 years ago

The Pure Automotive team is absolutely the best in town. I trust all my company vehicle and personal vehicle service needs with them on a regular basis. I know when I bring my vehicles in that I can trust that what needs to be fixed is what gets fixed and nothing more. Everything is explained and handled in a highly professional manner always. I feel very fortunate to have found a small business in our community who takes care of their clients like they always do!

Jon Motil

★★★★★

4 years ago

I just spent $2100 at Pure Auto. Not only no regrets but money well invested! The whole experience is one that gives you peace of mind. Jim send videos and communicate about your vehicle. We worked out a strategy to save me money and changed it a few times as we went. If you rely on your car or love it like a family member, you’ll feel good about taking your car here and getting more than your money’s worth.

Tasha Gibbs-Fatherly

★★★★★

8 years ago

Jim and his technician team are absolutely the best when it comes to servicing your vehicle. They take time to share all the information with you, to include what was done on your visit, why it was needed along with anything that's needed in the future to get the best performance out of your vehicle. Their customer service is impeccable, which is very hard to find this day and time for any type servicing. They work quickly and efficiently to ensure their best quality of work. I'm so glad my family and I have the pleasure of working with Jim, Cheryl and their team.

Corey Smith

★★★★★

4 years ago

Jim and his team went above and beyond to schedule our appointment, promptly diagnose and repair my mother's Sonata. Jim identified several key issues that were not known and quickly shared detailed photos to explain. We came for a valve cover gasket and had another critical braking issue repaired as well. Pure also topped off fluids before we arrived to pick up. Highly recommend Pure automotive.

Mark Kalagayan

★★★★★

3 years ago

I don’t know much about auto, so if you’re like me you prefer a service that will make you feel comfortable, and trust that they’re looking out for your best interests vs. a commission. They’re honest, genuine, considerate, thorough, and will go extra lengths to make sure you see and understand all they’re doing under the hood. Excellent service, easy 5 Stars—highly recommend if you have an Asian/Domestic vehicle.

A. Carino

★★★★★

3 years ago

I've been loyal to them for over 10 years. Honest, hardworking, mom/pop shop. They've got good hearts and explain everything in detail. they don't take advantage like some [or most] dealerships My car is hitting 20 years old and runs like new. Thank you for your love, care, and passion for cars. You will forever be my go-to shop!

J Kaiser

★★★★★

5 years ago

I have been taking all my vehicles to Pure Automotive for over 10 years now, there is no one I trust more with my family's vehicles! Jim and Cheryl operate a reliable and trustworthy business. They provide excellent service at a very reasonable price. I recommend them to everyone I know !!

Sereniti Chacon

★★★★★

a year ago

Jim and his wife were great. They were upfront about all costs and perfectly explained everything they did/wanted to do, making sure I understood. He even checked up on me a month later to make sure things were still running smoothly.

Paul Merritt

★★★★★

2 years ago

I have used Pure Automotive for the past 4 years. They deliver excellent results and most importantly, they are honest about what work needs to be done. Trust and quality are their key attributes that have me returning year after year.

Madison Frink-kendrick

★★★★☆

5 years ago

My car recently had broken down in Hampton VA. I had my car looked at by AAA car care center in Hampton. They quoted me near 2,000$ stating I needed a new radiator and water pump. In disbelief my mom suggested taking the car to Pure Auto as they are who fix her car. Well I’m sure glad I did, James was prompt and professional with getting my car in the shop as quickly as he could getting a good look at it stating I had ZERO coolant leaks, also stating that my battery was dead and I needed a new one, so I had him replace my battery. He discovered my alternator to be faulty and no longer working. The more then fair pricing, friendliness and understanding of my financial status was beyond impressive. While I did not have them do the alternator work I HIGHLY recommend James and Pure Automotive to everyone. The best experience I’ve ever had with a mechanic and I’m more then grateful, and proud to say I look forward to doing more business when my car is in need.

Debbie Mauro

★★★★★

a month ago

Exceptional service with a detailed explanation for all repairs.