Caliber Collision

Mark VanMeter

★★★★★

2 years ago

Not once, but twice I have had the occasion to request services from Caliber Collision on 40 Highway in Independence Missouri. Both times the staff were exceedingly friendly and helpful. On this last occasion, I backed my car out of the garage with the passenger door slightly ajar and caught the door on the garage framing. It shoved the door upwards so that it was impossible to close. My family was pushed to wall with things needing to be done and getting our car in for complete repair was going to require a costly rental car and a lot of additional time and stress. Imagine our surprise and absolute joy when the gentleman (I wish I had captured his name), took the car back into the shop and found a way to realign the door so that it actually worked again. AWESOME! We now have time to get our other issues taken care of before we put the car in the shop. Thanks to Caliber we saved time, lots of extra stress and the cost of a rental car. Above and beyond. That’s a rare thing to find in today’s market place. Thank you!

Brianna Maxwell

★★★★★

11 months ago

Car was repaired in less than 4 days. Quality of work is great. Inside of the car was also cleaned! Customer service was easy to work with and informative

Dylan McGregor

★★★★★

2 years ago

Had a great experience with the workers at this location. They did everything in there power to finish my car as fast as they could while also keep the quality of the work at a high standard. Very nice a people to deal with. Even when I was not the best customer to deal with they kept it 100 percent professional and still did there job. I would recommend them for sure .

Willetta Johnson

★★★★★

8 months ago

We are very pleased with the work that was done on our truck, it was done in a timely manner, we were informed each day of the progress that was being made. And ,we got it back earlier than the estimated time ,so we were very happy about that 🤗

Mike Treft

★★☆☆☆

a year ago

Had some work done at another shop that wasn't fixed correctly, insurance company sent me here. They had to order some parts. I would call to check if parts were in and was told Nicole who is the manager would call me back. Days went by and I would call again and told same thing. I finally went to the shop and talk to someone about getting the car in to get fixed. Got the car back. They ended up having to order another door. Weeks went by and I called asking about my door, again was told Nicole would call me, again a week went by with no call. I went to shop to see about the door and no one knew about a door being ordered. Nicole was out that day. I called insurance and they told me they authorized Nicole to oder the door same the day they talked to me and told me they were doing so. Insurance contacted the shop and surprise, 2 days later I had a door. Finally got door replaced. Picked up the car on a Friday. Over the weekend, I noticed some issues and went back to shop on Monday. Nicole was in a meeting, and a gentleman came out, looked , took some pictures, and said it was an easy fix that could be done in 1 day and again said Nicole would call to schedule. As I sit here and write this review, it has been a week and a half, and there no call from Nicole. This place has terrible communication skills. I just want to be done with this accident that I've been dealing with since March. I shouldn't have to keep calling when told the manager Nicole would call me back all these times.

Tiffany Kruse

★★★★★

a year ago

Great experience! My vehicle was towed in with damage from attempted theft they worked the claim and processed through insurance seamlessly. The bodywork was flawless and mechanically everything works great. Will did a great job calling providing regular updates.Tori at front was very nice and helpful as well. They also work with Enterprise if you need to rent a car that allow you leave rental at their location for pick up. That convenience alone was huge perk.

Kristin Cantrell

★★★★★

2 years ago

this place is very close to my home, which was a bonus, and they took care of my car very quick, though that what needed to be done took a week and a half which did not seem too bad considering what all the things that needed to be fixed due to a foreign object that about took out my hood, windshield, and grill.

Ken Neufeld

★★★★★

11 months ago

A friendly, professional shop, doing thorough work. Repairs to my car were exceptional! I've had no concerns thus far, and don't really expect any (though I was told not to hesitate to come back if problems arise).

Heidi Willener

★★★★★

4 months ago

Fixed my front passenger panel l got hit by a guy in a truck in the parking lot he claims his foot slipped of the brake and he hit me head on caliber collision did a great job got my car back very clean my floor mats looked cleaner then l had them thank you for a satisfied customer

J Daniels

★★★★★

2 months ago

This is the second time we have used this business and they have been consistent in quality of work and keeping us in the loop as the work progressed.

Maxwell Krem

★★★★★

a year ago

They repaired my car after a rear-end collision. Overall they were friendly and responsive, and they kept me updated on the status of my car. The repair took substantially longer (29 days) than the initially estimated 8 days but I cannot hold them responsible for that part. They have a simple waiting area but they have a nice self-serve free coffee spot. Overall, I was very pleased with the service rendered.

Paige Ahart

★★★★★

a month ago

Quick service. Easy to schedule. Frequent updates via text. Car looks good as new.

Rachel Wesner

★★★★★

a year ago

I got rear ended and the body work looks great. I got text updates every few days which helped determine how long I would need my rental. Tori was very helpful. I would recommend this shop. I really appreciate that they cleaned my car inside and out before returning.

Michelle B

★★★★★

10 months ago

Everyone was very friendly. They worked with me and in the end did a wonderful job. They worked with my insurance and the whole ordeal was pretty painless.

Ms C

★★★★★

5 months ago

Will is very talented at his craft. They are quick, yet did an excellent job with my auto. Matched the red color amazingly well. Great people to work with. I highly recommend Caliber Collision.

Paula627

★★★★★

3 months ago

Was in a small accident and my insurance company gave me a choice of a couple places to take my car. I was not at all familiar with Caliber Collision, and I am so glad I chose this place. Right from the start they had top notch communication with me. I was informed of every detail and almost updated daily via text what was happening with my car. They finished my car earlier than they anticipated. Even worked with me in the beginning with the estimate, I needed a certain time frame to come by, and they accommodated me with no hesitation. They even cleaned my car inside and out before returning it to me. (it was awful dirty I was embarrassed!) Definitely would recommend this place!

gabriela liccien

★☆☆☆☆

a month ago

I wouldn't recommend this place. Today I went to pick up my vehicle, which had been in for an insurance assessment for over a week. When I went to retrieve it, since the car had been declared a total loss, the person handed it back to me with parts incorrectly reassembled in places where there hadn't been any damage. I tried to demand an explanation for this situation, and the representative there, very sarcastically and with a laugh on her face, simply told me that this happens because they had to disassemble the vehicle. I explained that I understood that, but they shouldn't have returned my vehicle to me like that because my car didn't arrive with those damages. She insisted repeatedly that she didn't know what I was talking about. I understand that I speak Spanish and was using a translator, but I explained several times that my car wasn't like that, so those damages weren't there before, and that they should have returned my car to me as I brought it in. She simply said no, that I had to accept it that way because after the car is disassembled, if something is damaged, I have to take responsibility for it. I find this completely absurd. I felt very frustrated by the situation. Even the mechanic took a picture of my car as I had brought it in, and I tried to explain that I hadn't given it to him in that condition when I brought it in. I asked him to please check with me, but he just looked at the picture and remained silent. The representative told me they couldn't do anything and acted as if they didn't care about the situation. I don't understand the level of professionalism these people have. I feel frustrated and very angry that I now have to repair things on my car that weren't even there before, and these people are so unprofessional and unwilling to take responsibility. I have photos and evidence of how I left my car and how they just returned it to me. I'm not trying to damage or discredit this company. I take responsibility for publishing this bad experience with this company; I will never return here. If you read all of this, find another place before you have a bad time.