Truck Trailer & Hitch Centers

Chris Parish

★★★★★

a year ago

Experts. This place knows what they’re doing and I appreciate that. If you need expert installation and you want Things done right, this is your shop.

Joe Wyant

★★★☆☆

7 years ago

I've been in here a few times and they're usually great. Last time I went in just before closing time. I drove quite a ways to get something I needed. The guy was rushing and rude and basically hurried me out the door and I didn't get what I went for. Someone else I talked to in the parking lot was upset because they wouldn't work on the trailer he had just bought there.. I had thought about buying my new trailer there. I didn't because of that, I went to a place in Blue Springs instead.

M Allen

★★★★★

4 years ago

it is an odd thing to write a 5 star review without making a purchase but the young man Angus was so incredibly helpful! ultimately they didn't have the trailer we needed but he went out of his way to accommodate us. Thank you! it is so nice to receive good service

P “Philly” Lopez

★★★★★

4 years ago

Very pleased with the service here. I bought a 6x10 trailer and didnt notice my draw bar was too short until i got home and opened my tailgate and almost hit the top of the jack. I quickly returned and asked for help and they happily gave me a extended drawbar. I wish there was customer service of this level at more places. Some places just dont appreciate the value of their customers. This place does..

Christopher Chambers

★★★★★

5 months ago

Helpful, knowledgeable, and friendly staff. I will be back!

W R Peck

★☆☆☆☆

Edited 3 years ago

There are no words can explain the bad experience that I've had with this place... I had a new axle put on my trailer and short time later I bent it. So I went back and had them install what I thought would be a new axle once again. I noticed that my tires weren't straight and I said something about it. They said it was just my fenders. The truth of the matter is they did not put on the new axle but they charge me for it..... Of course I went back and showed it to them but they got mean and said they would not give me a new axle. So I went to another trailer shop and confirmed what they have done to me. Please do not go to these people. Like one of the other review say they're totally unprofessional. They also totally not trustworthy and their work is horrible. If you go to another trailer repair shop you'll see how unprofessional they are. When I confronted the owner I thought I was going to have to call the police for an assault charge. I truly hope you don't go there. I wish I would have read the reviews before I went there. Because I wouldn't have.

William Shivers

★★★★★

5 years ago

You know, I had dealt with them in the past, and today they were just as friendly as back then. I needed some wires repaired on my borrowed trailer, so they checked the under carriage, and discovered that the leaf springs we're about to come off! I'm a DIY guy, so they showed me exactly what was wrong and I asked a price, and decided to have them do the work, as well as pack all the wheel bearings. My friend will be delightfully surprised! I'll feel good about him being safe when he uses it upon my returning it to him! He's 83 years young, and a great guy!

Karen Sims

★★☆☆☆

2 years ago

I will not come back to the Independence location. The staff was friendly enough but the parking lot is very small and it would have been beneficial to get some guidance when a day was set up to bring our small RV trailer in on the phone. Also when they were changing the tires, they were supposed to check the spare and pick the best of the 3 to become the spare. When we picked up the RV and we asked them about it, they said they never even looked at the spare. Advice to the owner: Give some kind of instructions when you have people on the phone about where to park when coming in. And if you say you are going to do something, follow through. I felt the gentleman who took our order was uninterested and unhelpful.

C Martin

★★★★★

4 years ago

This place is fantastic. The staff are friendly and knowledgeable. While waiting for our new trailer to be "prepped "they engaged in conversation and made the time go by quickly. If there is an award for "best staff", this group certainly deserve it! They had everything we needed for our new purchase but did not make us feel bullied into buying anything. I would highly recommend Truck,Trailer & Hitch to anyone wishing to purchase a trailer.

Kevin Phillips

★★★★★

2 years ago

Went Monday (Columbus Day) to look at cargo trailers. Found what we needed at a very good price. Got the paperwork for the trailer to take to the bank and asked to be called if another buyer wanted the trailer. The response was "we will hold it for you, no problem". Came back Wednesday with cashiers check and picked up our trailer. Smooth sailing all the way.

Richard Kubu

★★★★★

10 months ago

Bought a 24' trailer. Chris and the team made it super easy and quickly. Very impressed with the quality of the trailer and the level of customer care.

Michelle Solerto

★☆☆☆☆

a year ago

Worst customer service ever. Tried to call for a quote today and they tried to sell me something I did not need and way overpriced. When I asked for a explanation they girl says she's got to go and transfer me back. Why transfer me to someone who is leaving? Rude and didn't let me talk to ask questions and then pushed me to a new kid who was only there 3 weeks. I feel sorry for him Very unprofessional!!

Rachel Beth Peck

★★★★★

2 years ago

They problem solved and figured out what I needed very fast. I had received a misdiagnosis from another company so I was glad they knew what to do. They finished the job a lot faster than anticipated. Such friendly and competent service. This was the independence location. They also got me an appointment within 36 hours of calling.

phil humphrey

★★★★★

3 years ago

Great staff. Good products. Quick installation. Just know that some hitches must be ordered. Payment in advance. Ours took about 12 days so I'm glad we weren't pressed for time. Only took 45 minutes on the day of installation. Ours was a hitch only with no need for wiring. I'd heard their reputation from several friends who'd used them and I'd recommend them also.

Steven Hirsch

★★★★★

4 months ago

Everything you need to solve towing and trailer problems. We had a difficult hitch installation including wiring and adding trailer brake system... no problem! If you want it done right, go see these guys!

Jonny Hayes

★★☆☆☆

2 months ago

Had good experiences in the past. Not so much this time. Took a trailer there to have some wiring repaired and wheel bearings repacked. Upon picking up trailer now has vibration. They stated a "wheel was loose" I informed I torqued them with a torque wrench prior to driving it back to them then it was a cotter pin was slightly loose. They just had it apart but I was charged and hour labor for them to repair what they did not fix right the first time. I run a service center in automotive. Techs mess up I get it! But stand behind your tech and business! And don't try and bullshit your customer. It should not be my financial responsibility to pay you for the same job twice due to poor workmanship.

M

★★★★★

a month ago

I highly recommend this small business. I had my 5th wheel hitch installed and the pricing was fair, employees were knowledgeable, helpful, and went above and beyond. It was a very different experience compared to big chain locations where they are trained to sell more than they are trained to specialize in what they're selling. I was quoted much more at two big businesses where knowledge and personalization was less.