Caliber Collision

Trena Harrison

★★★★★

2 months ago

The customer service was amazing. The courtesy of the maintenance people was great. The company kept me up to date on what was going on with my vehicle. Thank you guys for being the GOAT.

Zach Evans

★★★★★

3 years ago

Keith and Amy were great with communication and the repairs were quick as well as quality. They just opened this location a couple of weeks ago and I am grateful because their other locations were loaded up with work and unable to squeeze me in. I was pleased to find my car completely cleaned upon my return so she was showroom ready at time of pick-up! Highly recommend these folks for your body work needs. Catch ‘em before they start booking up.

Amanda Cooke

★★★★☆

3 months ago

They did a really great job on the painting and outside body work, but my tire light remains on.

morris bryan

★★★★★

6 months ago

Did a great job on my vehicle and was ready when promised. The manager Carey was not only georgeous, she was efficient as well.

Andrew Certoma

★★★★★

a month ago

Caliber collision did a awesome job and the office staff was very helpful and knowledgeable

Stephen

★★★★★

3 months ago

Customer service was great, repairs met my expectations and they communicated well throughout the process. :)

Barb Scerbo

★★★★★

a year ago

Caliber does a great job repairing your car. Makes it look brand new. Staff is very nice and they keep you informed often. Very convenient if you need a rental car, Enterprise picks you up from Caliber. I strongly recommend to go there when you have any damage to your car.

Hector R Serrano

★★★★★

7 months ago

A very professional staff and fantastic job completed on my car. Car looks like new, job completed on scheduled and I was kept informed throughout.

koley ledford

★☆☆☆☆

a year ago

Details were left out. Timelines weren’t accurate. Communication was ok after the fact, but just felt like I was an afterthought because I was an insurance customer. I didn’t have coverage for a vehicle through my insurance so it was a bigger problem. I waited over 5 days for a tire without a phone call. After I called and changed the tire brand I received my vehicle next day. I should have got a call prior to see if my preference was different. Paid 100 extra for transportation (uber) because of lack of communication.

John Hobbs

★☆☆☆☆

a year ago

Do not use Caliber unless you want to pay a fortune in rental car cost. They initially told me two weeks to repair my vehicle when I dropped it off on December 30. They then moved the completion date eight times from 1-24 to 1-28 to 2-5 to 2-10 to 2-21 to 2-27 to 3-4 to 3-6 to 3-7. On January 28 they told me they had all the parts to complete the repair, so I’m not sure what they were doing from January 28 to March 7. They had my vehicle for a total of 67 days. When I came to pick up, the front desk attendant just gave me my key and receipt with no explanation. Management was well aware of the incompetence, so if their reply to this posting is to let them know, that is false concern.

Richard Rowe

★★★★★

a year ago

Great work on my BMW 440I. Replaced bumper and repaired side panel. Great job at intake and kept me informed the entire way. My contact, James, walked me through everything and made sure I was satisfied with the work before I left. All paperwork was complete when I arrived making the process go quickly and smoothly.

Len Humphries

★★★★★

a year ago

Staff were very courteous and helpful. Explained the repair process in detail. When parts arrived we dropped off the car. They actually completed the repairs two days sooner than the time they quoted to us. We were very pleased with the work and the insuring all the electronic systems were properly calibrated.

Ebony Griffith

★☆☆☆☆

11 months ago

Caliber took forever to fix my car, I had to pay out of pocket after 30 days for a rental. And miss work. They kept saying they would reach out and keep me updated. When I called them they gave me the same story every time. I still have scratches and a bent piece on the side of my car they were paid to fix.

Kaley Greenwood

★★★★★

9 months ago

Carrie, Adam, and all the service techs did an amazing job on my truck! I have a crazy work schedule and they were super patient in getting me all set up and even got it done a couple days early. Thank you guys!!

Ima Person

★☆☆☆☆

Edited a year ago

Update: I have been pushed to the back burner again! I was told they have all of the parts a while back, but somehow my latest update is that now they cannot have it ready until November 29. And still the only communication I get is these texts. I even called and asked to speak to the supervisor. He had “left early to go to the dentist”. I asked for him/her to return my call. That was last Thursday, 5 days ago, and still no call. This owner should be embarrassed! **Do yourself a favor and do not bring your car to this shop, because your car will not be a priority!** At this point my car has been there being “serviced” for over FIVE WEEKS! While I was told that the parts for my three year old Subaru would be tough to get, I was told that I could trust that it would be completed in 2 weeks. I called 2 weeks ago and asked if I needed to rent a car for my Thanksgiving trip to Florida and was basically guaranteed that it would be done, despite being told that my mechanic “doesn’t like to work on weekends”. Now, 4 days before my trip, I will be paying crazy last minute-holiday rates because I was just told that it is still unlikely to be done by next Monday or Tuesday. That makes it over a month and an half if it’s even done by then. And if James McGee is in charge of handling your car, good luck with the communication aspect. He will tell you, “I’ll call you first thing on Monday with an update” And then on Tuesday you’ll call to find out why he never reached out. He will then tell you that he’s “putting a note on [his] desk right now” to call you that afternoon after talking to the mechanic. Then at 5:00, you will have to call back because their shop is about to close and you’ve heard nothing. Amy (the one positive in this entire disaster—Caliber should give her a raise) will put you on hold and then come back with a fake story that James, I’m sure, told her to say about him being out of the shop at the moment because he “had to take a tire somewhere” 🙄. In reality, James realized that he was negligent in his duties and oops never said a thing to the mechanic all day while my car likely spent another day setting out back being ignored. I will be sure to update this review to reflect if I ever get my car back, total time at this shop, and my level of satisfaction with the actual fix. Since they have had my car since early October, their incompetence is the only thing have been able to review thus far. Summary: 1. Don’t bring your car to this shop. 2. Give Amy a raise, because if my experience is any indication, she probably has to deal with multiple infuriated people each day.

Nakia Bruster

★★★★★

a year ago

Caliber did a great job on my vehicle and provided great customer service! Amy and James kept my informed during the entire process and my repair was completed on schedule.

Machael Walters

★★★★★

Edited a year ago

Eldry was professional and top notch with his customer service from start to finish. Did a great job on our 2010 BMW 328i . He treated me with respect and was straight forward in pricing with no surprises. Overall a good experience and will doing business in the future, when needed 🙌🏽🙌🏽