About Business
Conveniently located in Raleigh, NC, Caliber Collision has established a strong presence in the Car Repair market. They have specialized expertise in Auto body shop, Auto bodywork mechanic, Auto dent removal service, making them a top-choice Car Repair specialist in Raleigh. Backed by 316 satisfied customers, they currently hold a prestigious 4.6/5 star status on our platform. They take pride in serving the diverse needs of Raleigh, NC residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Caliber Collision is the go-to destination for quality and service in Raleigh, NC.
Google Reviews
Sherry Martin
★★★★★
5 months ago
They were fast and friendly communicated well and some a great job with my suv.
Heather Wiley
★★★★★
4 months ago
The secretary and Lee were amazing!! I will definitely return here for any bodywork needs and will recommend to all my friends and family!!!
Clinton Alt
★★★★★
a month ago
Caliber was in constant communication with me during the repair process. Completed repairs were seamless and matched.
Crystal Flowers
★★★★★
3 months ago
Great customer service. Kept me in tune every step of the way and had my car completed earlier than stated.
Denise Golden
★★★★
☆
4 years ago
My car was brought to Caliber Collision (Oak Forest Drive) with a lot of damage after an accident. Staff here is very professional and friendly. My car looked great upon picking it up - like it was never hit! I returned with a question and even then it was just a quick fix they promptly took care of.
Jay
★★
☆☆☆
6 months ago
A couple months ago I got into a fender and use insurance to get into caliber. What I will say is that during that time they were pretty open and communicated well, fixed my car up fine, in less time than they expected as well. Was happy with that, although, a couple weeks passed and I had to take my car in again as my horn was not working. The horn worked before this so I assumed caliber messed some wiring up and needed to fix it. They looked at the fuse box and needed to schedule a mechanic to come out. So made an appointment, took my car back in that day of and turns out a mouse had been eating my wiring(this is according to chris, the manager). Now the problem with this is that my car stays inside at home, not outside, I set traps the day I was told this and no mouse showed up for a couple days. So now, after I've picked up my car, I'm skeptical, was my car left outside during the first repair and a mouse got in from caliber's lot? Either way, to keep this review going, I gave them the go ahead to fix it. This is where it gets annoying, lack of communication, there were no calls back to me to let me know how the repair was going. I left my car at 8am and had to call twice to check in and finally showed up at about 5:20pm to pick up(they close at 5:30). I paid about $250, picked up, went home. I then get a call from their manager(chris) who is now telling me that just a minute ago, he got the paperwork from the mechanic, so now I owe another $284. To add, he even threw his own employee under for checking me out without all the paperwork THAT HE DID NOT GET TOGETHER...how the hell are you a manager? If you close at 5:30pm, why are you that far behind on paperwork. Also you're using 3rd party mechanics...if they can't get info to you on time, maybe don't use them? I asked for regional manager info and still have not gotten a call. At this time I will not be using this caliber location again.
Lana Cohen
★★
☆☆☆
a year ago
My car had an undamaged front license plate holder when I brought my car in (see photo), but it was lost in the shop during repair. When I brought this up when picking up my car, they said it was no problem to have it replaced, but then Carson gave me the run around during 17 phone calls over many months & it still hasn't been replaced. Great car repair but terrible handling of personal property & then not righting a wrong when Caliber was notified of the missing item.
Subin Shin
★★★★★
a year ago
While changing my car plate, the screw head has been broken. I visited Toyota service center. They couldn't fix it. However, Caliber Collision took out my broken screw and mounted the new plate! Caliber collision had more repair tools. People here are nice. They fixed the problem which Toyota service couldn't. I definitely recommend this place.
Ester Hernandez
★★★★★
5 months ago
From beginning to end Caliber collision ensures that your vehicle is handled with care and respect. I was so concerned after my fender bender but they made the process seamless, handled returning my rental, and even had my vehicle back to me before the time the repair was estimated to take. I wouldn't trust another shop with my vehicles.
Wes “Midnight Assassin” Midnight Assassin
★★★★★
3 months ago
Amazing job with amazing results definitely recommend Caliber Collision to anyone that need there vehicle done and wanted to be treated like family. Staff, Front desk, and service guys was great always let me know what was going on with my vehicle. Thank you guys you the best.
Kevin Rhatigan
★★★★★
a month ago
They are a well run shop. Our car is older but they managed to blend in the newly painted areas with existing paint quite well.
Lisa Rogers
★★★★★
a month ago
From the beginning to the end. I was impressed with the whole process. They are very professional, outstanding communication keeping you informed on the maintenance of your vehicle, provided awesome body work repairs.
Mika Dunn
★★★★★
10 months ago
Caliber Collision took great care of my car! Customer service is top tier from start to finish. My vehicle was fixed ahead of time and I was updated on the process the entire time.
Maxwell Mapuranga
★★★★★
3 weeks ago
Excellent service. Delivered on time as promised. Car looks brand new as expected, and cleaning the interior was a pleasant surprise at delivery. Kudos to Chris and his team!
Sarah Leon
★★★★★
4 years ago
This was the best experience I have ever had at an auto repair shop! From my first conversation with Gina, I knew this was a great place to trust my vehicle to. They were professional and kept me informed the whole time throughout the process. Taylor and Chris were outstanding! And Jacob did the most AMAZING WORK on my car! They were prompt and completed the work in a timely fashion, even with supply issues everyone is experiencing. They worked diligently to get my parts in and get my car back to me as quickly, but as quality as they could. If you are looking for a friendly, professional body shop that does quality work and takes care of their customers, this is it!
Dylan Gillespie
★★★★★
a month ago
These guys are absolute artists. I've never had body work done and was worried there would be signs of the repairs. The vehicle was brought completely back to manufacturer specifications like the day it rolled off the production line. Additionally, it was completed 5 days earlier than the estimate.
scherrie Dean
★★★★★
4 months ago
Review: This was one of the best experiences I’ve ever had. I encountered an unexpected car issue involving a mechanic who refused to take responsibility for the repair, requiring me to go through my insurance. I contacted Caliber and was connected with Susan—and it turned out to be the best decision, even though I had to private pay. Susan went above and beyond, checking in regularly to see how things were going and whether I needed anything. Her communication made me feel truly valued as a customer. I also received consistent updates—almost daily—on the progress of my car’s repair. The level of customer service from Susan to the repair team was exceptional. Their professionalism, transparency, and care exceeded all expectations. I would absolutely return to this location for any future repairs.
H Smith
★★★★★
4 months ago
One of thr more friendliest and safest caliber locations. Unfortunately my vehicle was considered a total loss after a rear end collision. The staff at this location were considerate and supportive.
Oya Coco Supreme
★★★★★
4 months ago
They did an awesome job on my truck. It looks like the accident never happened. Great customer service as well!
Shaun Stanley
★★★★★
2 months ago
The repair shop was very professional and courteous in all interactions with them during the repair process. They kept me up-to-date on all phases of the repair work and took care of all necessary communication with my auto insurance company. I highly recommend them in performing your needed repair.
