Caliber Collision

S Plost

★★★★★

2 months ago

I got a detailed estimate of repairs for my car, William, was patient with me in listing the details of my damage, and reviewed pictures with me. Due to my budget, I had to go elsewhere since I was paying out of pocket due to insurance reasons, but they appeared to have plenty of business. Receptionist very sweet. Everyone there treated me well.

John Baker

★★★★★

2 months ago

I stopped by for an estimate for a body repair, turned out it was only a paint transfer. The shop cleaned it and polished it while I was waiting! Great service, fantastic people! Highly recommend the shop for friends and family! Thank you!

M

★★★★★

a month ago

Overall, I’m very satisfied with the experience and would definitely recommend them to others. They were responsive, attentive, and truly focused on what needed to be done. The team put quality into every step of the process, and I really appreciate all the support they provided.

Bill Nichols

★☆☆☆☆

2 years ago

My experience with Caliber Collision has been profoundly disappointing, marked by a series of negligent errors and a clear lack of quality control. Initially, the staff appeared courteous, and the bodywork seemed of high quality. However, this perception quickly faded as multiple issues surfaced. Firstly, we faced electronic malfunctions involving the sunroof and stereo, attributed to their technician's failure to connect several wires. This oversight was a significant concern, reflecting poorly on their testing processes. Moreover, the body panel alignment was visibly incorrect, leading to a second visit for repairs. Further aggravating the situation, we discovered water damage caused by substandard work, and to our dismay, found our leather seats damaged due to careless handling by their staff. These instances of negligence are simply unacceptable. Even as Caliber Collision admitted to their faults and tried to rectify them, their efforts fell short against the backdrop of repeated mistakes. The inconvenience and frustration of returning the car multiple times for corrections overshadow their bodywork proficiency and admissions of error. The latest issue, a severe water leak through the headliner, further exacerbates my dissatisfaction. This is not a case of simple mistakes but rather a continuous display of incompetence. The damage to the headliner and interior due to leakage during rain is distressing and demands immediate attention. Additionally, the lack of personalization in their Yelp responses indicates a disinterest in genuinely addressing customer concerns. Such canned responses do little to assuage the disappointment and inconvenience caused. In conclusion, my experience with Caliber Collision has been a series of frustrations and avoidable problems, compounded by insufficient remedial actions. The lack of thoroughness, attention to detail, and quality control has resulted in excessive wasted time and effort. Therefore, I cannot recommend Caliber Collision and would advise potential customers to consider other options for their vehicle repairs. This review serves as a cautionary tale of what can go wrong when a repair shop fails to uphold basic standards of service and care.

Justin Breckenridge

★★★★★

6 months ago

Caliber has, and always will be, the trusted shop with my vehicles. Zach Portillo took excellent care of my truck in need of some repairs and delivered it back in pristine condition way ahead of initial estimated completion date. Thank you to all of the team for the amazing service.

Georgina Lindsey

★★★★★

5 months ago

Excellent! in every way! What a fantastic surprise — a company that truly aims for the bulls-eye of exceptionalism and succeeds across the spectrum. Thanks Sammy, Zack, Chris and all the unseen team members that makes this company — as good as it gets! ( lol, this is NOT a paid or random Bot :)

Anu Sahni

★★★★★

7 months ago

The best auto body shop ever. Very thorough - works is detailed, cleanly done, and quick. Chris was our service provider and was great to work with. He understood the issue well when I went there yesterday and got everything addressed efficiently.

Jane Ellen Giamporcaro

★★★★★

8 months ago

I would rate the Caliber Collision Team a 15 out of 10 regarding the quality of the repair! They outperformed beyond my expectations in every way! My 12-year old car looks newer than new! I would rate Caliber's Customer Service Team as a 15 out of 10! Chris was such a gentleman; professional, kind, courteous, knowledgable and patient in explaining the initial estimate and in keeping me appraised of the progress of my repair. He took extra time to ensure that every detail of the repair was completed extraordinarily well. I am so appreciative of Chris! Also, the lovely lady who checked me in was kind, courteous and professional also! The repairs were completed within the expected window - again, so appreciated! Chris called me multiple times to keep me informed throughout the process. I appreciate his attentiveness and transparency in communications throughout the process. My car was soooo very clean when I picked it u; it was sparkling; it looked as though it had been detailed! So lovely! I absolutely recommend the Caliber Collision Team to friends and family members! Chris also emphasized that if I found anything that needed work to contact him and the team. The work is complete and so very well done!

Michael Kim

★★★★★

7 months ago

Excellent repair work. My 2024 Honda Accord was rear ended with damage to the bumper. The repair was excellent and looked like new. They also washed and detailed the car upon pick up and looked great.

Vivian Chen

★★★★★

a month ago

They did a great job! They are very nice people.

Casey Palacios

★★★★★

a month ago

Overall great experience. Everything was easy and smooth. William was great and super helpful and accommodating

Rick Robins

★★★★★

a month ago

Will, provided excellent communication and honest turn times with detailed explanation of repairs.

TrishMc

★★★★★

a year ago

Carlos, my service advisor, was really caring and patient. He kept me informed while my car was being evaluated for necessary repairs. He quickly provided enough detail to my insurance company with the cost of the repairs and they made a quick decision so that I could move forward.

Deepak Annamalai

★★★★★

a year ago

Excellent job on the door replacement and paint work. Zach who handled my vehicle was able to get the repairs cost estimate reduced and also delivered the vehicle before the targeted completion date.

Hye-Won Shin

★★★★★

a year ago

Alex at Caliber Collision provided exceptional service in both handling the repair of my car and delivering top- notch customer service. He took the time to clearly explain the repair process and kept me well- informed throughout. I would rate a perfect 10 out of 10!

Brian Brennan

★★★★★

8 months ago

Great service! Professional and informative customer service. I’m very pleased with the results of my repair. Zac called me with updates and was a pleasure to work through the process.

Jessica Duarte

★★★★★

a year ago

Carlos was very helpful and professional. He communicated well with me through out the process of my car repair. I’m satisfied with the repair done at Caliber and appreciate the teams help to get my car done in a timely manner.