About Business
Caliber Collision & Auto Glass brings expert Car Repair solutions to the local community in Waco, TX, Waco. From Auto body shop, Auto bodywork mechanic, Auto dent removal service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Waco, TX appreciate their attention to detail, leading to a consistent 4.6/5 rating from 143 reviewers. By focusing on the specific requirements of the Waco, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Waco, TX and beyond.
Google Reviews
Jeff Galica
★★★★★
a year ago
Excellent work. Customer service was absolutely fantastic. Took a little bit longer than anticipated due to some bad parts coming in, no fault of the companies, was kept up to date with all information. Absolutely amazing team.
Jessica Yin
★★★★★
9 months ago
Amazing experience, friendly staff. Communication was awesome and even had my car ready a day early. Thank you Bob and all staff for working on my car and doing an amazing job.
Melanie Burrow
★★★★★
10 months ago
Sent my Jeep there to have the hail damaged repaired. My Jeep looks amazing and they even got to me before I was told. The staff was very polite and kept me informed.
Joyce Green
★★★★★
8 months ago
Everything was very organized. Communications and updates were good. The repair was completed quickly. The detailed cleaning of the completed car, not just the repaired section, was excellent! Thank you very much.
Donald Smith
★★★★★
9 months ago
My car was in very bad shape. The person that rear ended me did significant damage. Collision Caliber repaired my vehicle and it looked better than it did before the collision. I would highly recommend getting your car fixed here if you’ve been in an accident.
Byron Young
★
☆☆☆☆
2 years ago
So my vehicle was vandalized when I was out of state, going to a funeral. I had to have it towed back from Arkansas, because it was stuck in limp mode. A great cost to myself. When I called progressive and had it towed into caliber collision, I was told no problem. We deal with this all the time. Well here it is some four months later and I have my vehicle back of my driveway. And it still does not run. Also, they did not re-install the spare tire that was stolen or the mechanism to lower it.. They just threw the tire in the bed of the truck.
Andrea ptr
★★★★★
6 months ago
our Ford 150 was in for estensive repairs when the job was done.. you would have never known it needed work.. BOB was abolutely amazing, kept us informaed every step of the way... orginally thought to have vehicle for a month, they had it back with two weeks and it was done with expert care ... i would highly recommend them to anyone of need of repair five star rating isnt high enough for them...
Michelle Vallejo
★★★★★
2 months ago
Did a great job kept me informed on a regular basis thanks for all you’ve done BOB
Marcie Reed
★★★★★
7 months ago
Friendly and Professional staff! Great job on my car! Made it like new!
Nahvon Marie Ortiz
★★★★★
7 months ago
Did a great job! Kept me up to date on my vehicle. They even washed and vacuumed it! Great place to get your vehicle serviced. Took a little longer but I was kept informed the whole time.
Charles Bell
★★★★★
9 months ago
Awesome customer service and the team made you feel welcome. Bob did an excellent job with the repairs on my vehicle and very impressed with his attention to detail. My vehicle was completed ahead of schedule and highly recommend Caliber Collision to family and friends.
Tarae
★★★★★
8 months ago
Professional and friendly staff. Wendy and Arthur kept me updated throughout the process. My car was ready 2 days earlier then expected. They also kept Enterprise Rental updated on the progress of my car. Caliber Collision made entire process easy. My car looks GREAT!!! HIGHLY recommend and would use them again!!!
Robyn Iversen
★★★★★
a month ago
Excellent service and communication. Vehicle was done on time and they did a great job.
Jacqueline Warnell
★
☆☆☆☆
Edited 3 years ago
Highly disappointed! Very unsatisfied! Unsettling that no one has reached out to resolve issue at hand. Progressive seemed shocked and said they will have to see about repayment that it’s uncommon but my pictures show a job incomplete. Caliber Collision had such amazing communication & customer service up until they didn’t. My front bumper was not installed correctly! Along with some inside trunk panels which I took care of myself. The front bumper is sticking out on both sides! I cannot believe that a company with such a great reputation did such an awful job on my car! Update 3-22-2023: I received a call from someone with Caliber Collision. He explained to me what couldve happen as to why both sides were sticking out and says it will take about 30 min to fix. I will update once issue is resolved! Final Update: One side is fixed. I interestingly received a call from a local Progressive person 03-22-2023 just checking to see if Caliber had reached out to me regarding if the issue is fixed. I did let him know that it is scheduled to be fixed on 03-24-2023. He said that he will stop by the shop (Caliber Collision) to touch base with them. He said that they are one of their top rated businesses that they do business with. I said maybe so but that it took my review for them to reach out to me to resolve the issue.
Lynn Hughes
★★★★★
2 months ago
This is an excellent shop! They repaired my car in a timely fashion. It looks great’
Rebecca O'Brien
★★★★★
7 months ago
I relocated from the Midwest earlier this year. Having my first fender bender in decades turned out to be a good experience living here in the valley by selecting Caliber Collision on Arizona Ave in Chandler. From the front desk to the gentleman that managed my cars repair was a positive experience. I was well informed of the process, provided good documentation listing the repairs, they coordinated well with my insurance company, coordinated with the car rental company arranging pick up for me and completed ahead of their promised completion date. And, they are very attentive to their work striving for customer satisfaction.
N Brown
★★★★★
2 years ago
I was extremely satisfied with the services provided by Caliber Collision. My point of contact Bob, gave me regular updates concerning the status of my vehicle. In addition Bob and the employees of Caliber maintained a high level of professionalism. Great communication kept me up to date, and my vehicle was even ready before the estimated pick up time. I would definitely recommend to anyone in need or collision repair.
A E
★★★★★
4 months ago
They finished our repairs a week ahead of schedule and did a fantastic job! They communicated via text with updates and progress and handled all of the insurance paperwork too. I cannot recommend Bob and his team more! I hope we never need collision repair again, but if we did we would hands down use Calibur LaSalle again!
Stuart Engelhardt
★★★★★
3 months ago
Incredibly helpful, courteous, and fast. Team was able to handle my daughter's pick-up issue and resolve her concerns. She was able to get back on the road faster than expected. The office worked hand-in-hand with the service team, taking my call and being ready for her before she arrived - everyone was on point and delivered top level service. Will definitely have daughter use Caliber Collision if another need arises.
Tyler Lafrance
★
☆☆☆☆
4 months ago
The caliber on LaSalle has the worst communication. They told me my car was ready to be picked up. Went to pick it up and I could still stick the tip of my index finger between the back hatch and the cab of my vehicle. They had not even attempted to realign it. After taking the car back, it took an additional three weeks. They had my car for seven weeks total, I was originally told it would take a little under two weeks, overall a horrible experience and would not recommend it to anyone.
