Car Fix Auto Repair

Royer Royer

★☆☆☆☆

3 years ago

It’s been over a month already since I took my truck for a Warranty and CAR FIX EMPLOYEES AND PROP. are coming up with lies after lies. Also my truck was outside of TORO BURGERS the whole time without them working on it. I highly don’t recommend this repair shop. They also charged me for parts to replace and they never replaced them, which this is consider a fraud. All this is because I had to take my vehicle out of the shop and take it to another repair shop and that’s how we found out about the parts they charged me and never replaced them for new ones. I did not see any competent employee to take care of my truck, I have to place a claim with BBB and shortly to proceed on taking this case to court. The picture shows the owner, don’t trust him, and double check with another repair shop if they really did the job on your vehicle when CAR FIX AUTO REPAIR charges you for them. He did not want to give our money back showing him the evidence and didn’t even have the courtesy to give us an update or at least apologized for it. He backed out saying we were the ones that did not want them to do anything on our truck when it wasn’t true every time we would go look for updates the owner was not there and when we would ask who was in charge they would blame each other and also say that the owner was the one telling them to no work on our truck it’s bunch of lies please don’t fall for it it is not fair for the ones who work hard for their earned money to be played like this like we did.

Juan Mata

★☆☆☆☆

9 months ago

I went in to get a transmission flush to which I was gonna be charged $375. I called around and other shops were charging me 250 to 325. I asked the older gentleman who was very short to see if he can better the price to which he got upset I explained to him that Alamo Transmission would charge me $250 and they can do it on Monday so I asked him if he can better the price so I can do it with them. The gentleman got upset and said that Alamo transmission does a shitty work and then he responded that now he was gonna charge me even more money because of what I told him. This was very unprofessional. and there was no reason for him to react that way, because in I only asked if he can give me a better price there was no reason for him to tell me that he was gonna up the price that is not the right way to treat people or to do business I do not recommend this place. The guy is unprofessional

Ana Becerra

★★★★★

7 months ago

Mechanics here take their time to inspect the vehicles, and take their time to explain the problem to you. They’re honest and break down their fair price to you. I recently had them replace a Honda accord alternator, for which I bought the part myself (the option of buying the part myself and only being charged for labor was presented to me) and they repaired it in less than 1 business day!

Adi O

★★★★★

4 years ago

Took my car in cause my A/C stopped working. From the moment I arrived they were extremely professional. They explained the problem thoroughly and gave me a solid recommendation. Prices are fair. They explain how much the part that needs replacement is and how much they are charging for labor. I’m 100% coming back if I have another issue with my car and I’m recommending to all my friends and family. It’s nice to have a reliable mechanic to go to when your car craps out. Took my car in around 8am and they told me it was ready by 1:30pm. I know it might be different for other people but my point is that they’re efficient. Check them out!!!!

Arthur Okello

★★★★★

6 months ago

Wally and Alex got my car fixed fast and took care of my system. Quality work, quality service. Would leave 10 stars if they let me

Marcus Donald

★★★★★

3 years ago

I came to get my brakes done and the experience was amazing! They were able to get me top of the line equipment. I also came back because I was hearing rattling noises and they checked it out for free. They noticed a loose sensor and put it back together for me!

eric muckelroy

★★★★★

6 months ago

Took my truck in to get the window fixed. They were great to work with, got me in and out quick without an appointment, were reasonably priced and gave me a 1 year warranty on the work they did. Highly recommend.

didi stewart

★★★★★

a year ago

The best mechanic in el paso! Love the owner and the mechanics, they’re great and honest people. I’ve came to this shop at least 10 times and will quote me cheaper than anywhere else! Whenever i have a little problem the owner fixes it for me for free and they always do a high quality job. I highly recommend this shop for anyone who’s scared on which shop to take their vehicle. To the owner and the crew, thank you for your hard work and honesty. Will always come back here.

Gerardo M.

★☆☆☆☆

6 months ago

After receiving my car back about a month later a leak between the engine and transmission occurred. I was educated by another mechanic they should’ve recommended to replace a $20 seal since the frame and transmission were dropped originally for a clutch repair. I called ALEX and he said he would charge me another $1,100 just to replace that seal and I told him I had warranty but that didn’t have anything to do with the seal. He then started getting sarcastic and insulted me so I told him he didn’t have to get that way. I regret going to this shop and having my mom go through something similar. 👎🏼Don’t insult paying customers Alex

Jessica Gruber

★★★★★

6 months ago

We have used this auto garage several times and we always leave satisfied! Customer service is amazing and they fix our cars fast. We are happy to have an affordable and reliable mechanic in El Paso.

Dafne Chavez

★☆☆☆☆

6 months ago

Stay Away! The most Horrible Experience i’ve ever had with an auto shop. After almost 2 years of trying to get my car’s transmission fixed and they never fixed it! every month was a new excuse of why something went wrong! I was told it would cost $3,500 then the total kept going up over time. I then decided to take it out the shop and was charged $300 for a “new battery” and “2 solenoids” which both were never replaced. This is a greedy man to deal with that doesn’t care about his customers just about how much he can make for himself. I took it to another shop and the transmission and clutch was fixed in a week. I know i shouldn’t have let time pass but was busy with other things in life and had another car. Overall was a waist a time with false promises.

LJ Brady

★★★★★

5 months ago

Just took my Ram 1500 here to get my passenger exhaust manifold fixed. They did a full vehicle diagnostic and fixed the problems. Communication was the beat i’ve experienced in El Paso. I’ve had my vehicles taken to 3 different repair shops in el paso who wouldn’t even call when my vehicle was ready but not here. At Carfix, I dropped my truck off the first day, got a call the next morning with an estimate, by the afternoon they gave me a call back with an update, then the last day thy gave me another call that morning and i was able to pick it up that afternoon. Even explained what the problem was when i came and picked up the truck. Overall fantastic service.

Enlisted

★☆☆☆☆

2 months ago

Brought my car in because my heater only blew cold air. After a little under a week and $540 later was given my car back and guess what still blows cold air when on the heat setting. Brought it back saying to them it was a lot of money for it to still not work. Guy there said it wasn’t a lot of money for the work they did. But I guess that’s the type of people they are. Would love for them to respond and say i’m lying.

Oscar Sanchez

★☆☆☆☆

Edited 4 months ago

I’ve been taking my car to Car Fix for under a year for the same exact issue of overheating, and they never actually fixed it. I literally took my car to them about 3 times before this last time (because my car kept overheating) I spent over $3,000 within that time, and less than 9 months later I ended up with the same problem again. Eventually, I had to replace my head gasket because they clearly never addressed the real issue, then stated that my car wasn't under warranty because "I kept driving it when it heated up." Complete BS accusation so that they don't have to take responsibility for their work, or lack there of. Worst mechanic shop in El Paso. 100% When I brought my car back under warranty, they blamed me for “overheating it again,” even though I’d been taking it to them repeatedly for that exact problem! It’s clear these mechanics have no idea what they’re doing. I was going back and forth with them for 7 months just to get my car back... seven months! And they still charged me another $1,600 for work that clearly wasn’t done right. They didn’t even give me a proper invoice, just a handwritten note of what they claimed they did. I reported them to the Better Business Bureau because enough is enough. From the owners down to Alejandro at the front desk (who was completely dishonest with me the entire time) dude is a joke, and this shop is a total scam. Please, stay far away from Car Fix. Shop around, there's hundreds of mechanics here in El Paso who actually know what they're doing. Car Fix will overcharge you, waste your time, and you’ll still be left with the same problem. I wouldn’t recommend this place to anyone. The entire shop is a joke.

Leo Castellanos

★★★★★

4 months ago

Went in to get my BMW checked. Alex at the front desk was super helpful and clear on what was going on with it and what needed to be done. Ordered the part and went back in a week later. Alex kept his word on pricing, did exactly what he explained to me, and my car was back to as good as new. He even showed me the old part and how it was broken when i went in to pick up my car. Will definitely be referring others to this shop for their car needs, highly recommend 👍🏽

Romel Rosales

★★★★★

2 months ago

recently took my car in for some repairs, and I couldn't be happier with the service I received from Mr. Wallie. From the moment I called to schedule an appointment, he was friendly and accommodating. He explained the problem with my car in a way I could easily understand, and gave me an honest estimate before starting any work.

Carlena Elliott

★★★★★

2 months ago

My car was overheating. Turns out my radiator was cracked and the electrical pump needed to be fixed. Everyone here took such great care of me. I am very grateful for all of the work that was put into making sure my car was back in perfect condition. Found my new mechanic! If you are having car trouble don’t hesitate to bring your vehicle here, fantastic service, helpful and knowledgeable mechanics. God bless and thank you again for all of your help.