Complete Service Center

Sherri

★★★★★

8 months ago

I have found THE best mechanic in EL Paso. I would recommend everyone to try him out. I promise you won't be disappointed His work is top notch. He has replaced my engine installed a AC Compressor and replaced my radiator. I'm so pleased with his work. I won't go anywhere else. 5 stars easy.

Christa Murillo

★★★★★

9 months ago

Being the first time using a mechanic, it’s always nerve-racking because you never know if they’re going to be honest or not. From the moment we spoke I could tell that our truck would be in the right hands! Not only did they do the mechanic work in a very affordable timely manner. They also went out of their way to make sure we had our truck home the day it was finished, as my partner was out of town and I needed a ride to pick it up. Very honest and genuinely caring people! Will definitely use in the future!

Sammy DePiazza

★★★★★

10 months ago

The owners Norman & Jennie are a fantastic couple that thrive on professionalism and taking care of the customer. My son‘s car has the clutch and threw out bearing go out on a Friday. They gave me their reference of Tow company that picked up my vehicle promptly and brought it over to them before close of business for them Friday evening. They said they could get to the car on Tuesday and it would be done on Wednesday and as good as their word it was. They kept me updated and informed throughout the whole process and I couldn’t ask for anything better from them or more. So in the future for any of my mechanical needs I will not hesitate to bring it to COMPLETE SERVICE CENTER. Because I’ll tell you, they’ll get it done quick and write the first time. So you’ve been to the rest now come to COMPLETE SERVICE CENTER and get the best because they are second to none and if they can’t do it, it can’t be done! Thank you, Norman & Jennie for taking such great care of us with your quality work and fair prices.

Tristan Myrick

★★★★★

8 months ago

Highly recommend to anyone in the El Paso area! My wife’s A/C completely stopped working in her car and I was able to take it to them same day and get it diagnosed and fixed. They take pride in their work and are very reasonable with pricing and labor. My wife and I are very pleased with the outcome and will continue to recommend to people in need of a mechanic!

Charles Page

★★★★★

2 months ago

Very good experience, very kind and staff. Worked my issue with breaches and got me in and out. Hooked me up with a warranty and were very hospitable.

SJ TG

★★★★★

10 months ago

New Place on the better side of Dyer! Being in the rental car business for 8 years now, what you want from a mechanic is HONESTY and INTEGRITY, they got it here, don’t go anywhere else, you can’t go wrong by coming to Norman at complete!

Daniel Garcia

★★★★★

7 months ago

I had the pleasure to meet Norman and it was a blessing. If you are looking to get some honest work done fast and on schedule ask for Norman. I can definitely say I’d recommend this knowledgeable gentleman to anyone looking for an all purpose Mechanic. Thank you for the service!

Evelyn Hoehne

★★★★★

5 months ago

Amazing work done by Norman and Jennie ! The most affordable place I could find in town and their work was the best ! My husbands car runs a lot better than it has in months ! Cannot thank them enough and will continue to use them for any of my car needs

Bebe Burt

★★★★★

4 months ago

Jennie and her husband are amazing. Super friendly, prices are reasonable, they provided recommendations and save you money. I love their customer service. I will come back and recommend others for sure.

Chris Keel

★★★★★

5 months ago

Been taking my car there for years . Pretty reasonable . He does great work . Would definatley reccomend him . I'll coninue doing business with him for all my vehicle needs . His wife is nice to deal with too.

Samantha Cocks

★☆☆☆☆

6 months ago

I was really looking forward to working with Norman and his wife, especially after hearing so many great recommendations from friends and family. Unfortunately, my experience has been frustrating every time I’ve gone during their posted business hours, the doors have been closed and no one is there. It’s disappointing because I was genuinely excited to check it out, but it’s hard to support a business that isn’t open when they say they will be. I hope they can get more consistent with their hours, because clearly people are interested.

Maurice Mitchell

★★★★★

4 months ago

Norman and Jennie both were Amazing! Professional establishment and kept me updated with the entire process while my vehicle was in their care. I even left my house keys in my vehicle once i made it home and realized i was locked out. I reached out they brought them to me at my house. 10/10 highly recommend! Great work done on my vehicle. 5/5 stars!

Josue Juarez-Gonzalez

★☆☆☆☆

2 months ago

He has had possession of my vehicle since May 8, 2025. I purchased the vehicle as a Mother’s Day gift for my wife, and it required transmission work. I was initially quoted $850 for the transmission repair. I asked whether providing my own parts would reduce the cost, and he agreed. However, despite supplying the parts myself, the quoted price remained the same. I waited approximately one month for the repair, understanding that transmission work can take time and that mechanics often operate within a 30-day timeframe. After 30 days passed with no updates, I contacted the shop and was told the work would be completed by Friday. I waited until then and allowed an additional two weeks in good faith. When I followed up again, I was told “by Friday” once more. I later visited the shop in person and observed that the transmission and exhaust had been removed, which indicated some progress. I was again given a Friday completion date. I waited another two weeks beyond that date, during which I received no updates. Since then, my attempts to contact the shop have been unsuccessful. Phone calls go directly to voicemail, text messages receive no response, and when I have gone to the shop in person, it has been closed. My vehicle remains parked in front of the garage without the transmission or exhaust installed. During this time, I have observed that other customers’ vehicles have been serviced while mine remains incomplete. I previously spoke with a neighboring business owner, who commented on the length of time my vehicle had been there. When I spoke with him again in December, he expressed surprise that the vehicle was still not repaired. Due to the lack of communication, excessive delay, and current condition of my vehicle, I have filed a police report and am beginning the process of consulting with legal counsel. I would strongly advise others to exercise caution when choosing this shop for vehicle repairs.

jennifer Monzon

★★★★★

4 months ago

I had an excellent experience with this shop. Norman took time to explain the issue in simple terms gave me an honest estimate and didn't try to upsell anything I didn't need. Jenny and Norman's customer service was great from start to finish. I'll definitely be coming back for future repairs.

Marissa Alberti

★★★★★

3 months ago

Jen & Norman are the best! I been looking for them for months since they moved shops! I have never been happier to find my favorite couple/ favorite mechanic! Definitely check them out Best prices! Quick service! Quality Work!! 🙌🙌🙌

Juan Mejia

★★★★★

5 months ago

I was recommended this shop by a friend of mine. I had mentioned to him that my transmission gave out on me and the mobile mechanic that I had take a look at it, did not know what the issue was. I stopped by and spoke to the Complete Service Center, explained my issue, and the mechanic told me he can get me in as soon as I can get my car towed to his shop. He even recommended a great towing service, Garcia Wreckers (I believe the name was, shout out to them as well. They were reliable, knowledgeable, and not as expensive as everyone else in that business). Back to the shop and the mechanic, great people. They’re very knowledgeable, customer service is fantastic, and I feel like they should be charging more for their work. Their quality is top tier and doesn’t charge you an arm and both legs. We lost contact for a couple days, but that was due to the mechanic’s phone breaking and him losing all the contacts/data he had on the phone. Without me asking or expecting anything from that situation (because you know, things happen) he washed AND detailed my car!! Mind you, my car was absolutely filthy. Bro definitely had to put some elbow grease on that to clean it the way he did. Bottom line, I can’t recommend this shop… ENOUGH!!!! I would absolutely be bringing my car, my wife’s car, my future cars, my friend’s cars, and recommending this place to everyone I know! God bless them and their shop.

Allysa Shinjo

★★★★★

a month ago

Saw an advertisement posted online and decided to take a chance, glad we did. Service was great, timely, and for honest prices. Highly recommend. Owners were so nice and friendly.