Car-X Tire & Auto

Aleaha Leon (Lee Lee)

★★★★★

a year ago

Jesse is an awesome manager and provides step by step instructions and advice about your vehicle, and Dillon at the service desk brings so much light towards the front it’s fun chit chatting while your vehicle is being worked on. Nothing but good vibes from this company!!!

Lili Medrano

★★★★★

Edited 5 years ago

This review is so long overdue. I have been their customer for about two years now and I just absolutely love them. If you're looking for an auto shop that you can trust, this is the one! They are very knowledgable and honest, they will never try to sell you more than what your car needs. In fact, when my husband and I were car shopping a few years ago, we would bring the cars we were interested in for them to take a look at them, and after we brought a few cars they stopped charging us! Also, one time my Ford Escape seemed to have a computer issue, so they took a look at it, fixed it and didn't charge me anything because the problem was so minor and easy to fix. I mean, who does that?! They're just awesome and helpful. Thanks Pat, John and all of your team!

Miguel AAG

★★★★★

a year ago

The crew here's top-notch!! I brought my GMC Sierra truck in for an alignment after those other guys at the same brand's shop couldn't get it done right. But these pros nailed it, fixin' everything the others messed up! I trust 'em 100% and'll be back when I need more repairs. Highly recommend! 5/5 starts, no question!

Tom Christ

★★★★★

2 months ago

Needed two tires last night, and got my car back today. Thanks very much!

Carlos Espinoza

★☆☆☆☆

Edited a year ago

BROKE MY TRANS. Brought my car for an alignment, they couldnt do it, when I picked it up my manual transmission was broken and they refused to do anything about it. Pretty sure they took it for a joy ride and broke something in my trans and when they parked it, the trans got stuck in reverse. EDIT For response: I said that getting INTO reverse was a bit jiffy, not any other gear, you have that on record. Also, I never said that the key getting stuck on the ignition was a problem at all, no idea where you got that from and I said to leave the key under the wheel to pick it up so no idea how you even manage to leave on the ignition and also leave it under the tire. I went to pick up the vehicle where it was STUCK in reverse with the shifter feeling in neutral, something that has NEVER happened on my vehicle so it somehow went from driving fine, to transmission broken with a separate shop confirming it was not the master or slave. So again, explain how you guys also checked my car and said it was not a linkage problem the next day when you said I picked up the car after 5:30. I have receipts for everything so keep on lying.

Meghan Ackmann

★☆☆☆☆

a year ago

My husband & I had been bringing both vehicles here for years because it’s close & because of PAT, the store GM. He took care of locals/regulars & went the extra mile. I hope his new employer knows how lucky they are to have him. Last oil change, I made a 10am appmnt & to have an brake light system light checked out. By late afternoon I called to see if oil change done & they hadn’t started on it. They said looked for light-which didn’t get fixed. I didn’t hold not fixing the BLS light against them. I had driven my new puppy in car several times. Day after picking up car, my pup freaks out. We both hear a loud noise, comes & goes. I have an oil leak- and there’s a leak from somewhere above the oil. Caps & screws were 1) loose 2) too tight & broke 3) missing. Since I heard the noises suddenly starting the day after picking up my car & they were the last to touch my car: oil change and now I have a hole and a leak. My husband & I will never bring our vehicles back there even though it’s in out neighborhood. I am telling others as well. The only thing that would return my business to that shop is if PAT returned. BRING PAT BACK!!

Lane Ilstrup

★☆☆☆☆

Edited 2 years ago

Can't say enough good things. Pat listened to me and prioritized my priorities - getting the work done within the day, and the most cost effective options. He also communicated with me consistently through the stages. I had an estimate for over $1300 at Firestone and Car-X took care of the car for a little over $600. Edit: I had to take down my star rating because of the last 2 times I took the car back here. Every other time I've been here Pat has been working and service on the car, everything, has been excellent. But in this past first appointment I paid for a non-fix to an issue, that only got worse. I explained this and they were able to squeeze me in in a few days to take another look at the problem (but only after I pressed how extreme the issue was, burning smells, ABS kicking up, couldn't drive past 20mph, etc). So I take the car in again and received no communication throughout the day until I'm the one to call and ask for an update 8 hrs later, they said they called and left a message but never did. They quoted me the price for a repair that I declined. Then it turns out that I had to leave the car over the weekend because it was late in the day on a Friday, and they were closing. This was frustrating but I understand things happen and I expect that as a customer. The main thing for me was that after all of this I took the car to another place to get it diagnosed, and they immediately saw that my transmission was broken and causing all of the extreme issues. Meanwhile Car-X apparently never saw or mentioned this as a possibility, in two appointments, but was charging and quoting me for other repairs... I had a lot of trust in this place but feel I have to go somewhere else now.

Tricia Beaird

★★★★★

7 months ago

So nice! Helped me install a tricky front end plate and refused to charge me. Great people. Exceptional customer service.

Mad Radtke

★★★★★

a year ago

Reliable, timely, and affordable! They know their stuff, plus every employee I’ve worked with has been kind and welcoming. They have great attention to detail and are very communicative about repair options, without being exuberant or unnecessary. I trust them with my Subaru, especially for tires, but for all of the maintenance and upkeep too!

Jerome Miller

★★★★★

9 months ago

After a fuel pump issue left me stranded on the side of the road, I had my vehicle towed here. They were able to quickly diagnose the problem, repair it, and have me on my way. Very friendly and caring staff. Thanks for all you do!

Susannah Smith

★★★★★

5 months ago

We brought in a tire that had gone unexpectedly flat. They discovered a faulty valve, replaced it, put the tire on the car -- and didn't charge us! Fast, professional, and kind!

Nathaniel Alford, Sr.

★★★★★

7 months ago

Ladies and gentleman I want to brag about the Manager at Car-X on East Lake Street who has given me a new perspective on automotive business and customer service in general. I had a battery that needed to be returned at NAPA on Lake street, they did not want to replace it, Car-X had gotten it from them and it was installed by them. Long story short, I had Jesse check in to the situation, guess what, the next day I had a new battery. I highly recommend everyone check them out for your repair needs. #GreatCustomerService

Emily Reese

★★★★★

a month ago

This shop has saved me hundreds of dollars just by being honest with me over the years about what the car actually needs. Jesse is great, I really appreciate this place, and I feel comfortable bringing my car here.

carol peltier

★★★★★

a month ago

I have a 2014 Subaru Legacy that runs like a top (yes, I bought the extra warranty) but has had nothing but problems with the tires losing pressure due to corrosion (I had all rims replaced) and now some new low pressure problem that required grease (I'm not a mechanic). Over the past few years, that damn low pressure indicator has popped on forcing me outside in below zero weather to climb snow banks to check tire pressure and then set up my portable tire inflator. NOT FUN. So, off to CarX for help. And more than once, I have taken out my credit card, ready for the bad news, and they have said, "No charge." I am so impressed with how they make me feel like a real person. I recommend them highly for their customer service and expertise.

Aaron Terrell-Byrd

★★★★★

a month ago

I have been working with this Car-X for many years repairing and inspecting various components on my vehicles. In all that time, I have worked closely with the manager Jesse. It can be hard to find an honest mechanic who will tell you what actually needs to be done and not give extra fluff to pad the stats and make sales. He is friendly and personable who is able to explain things in ways the average person who does not work on cars understands. I will continue to bring my business here.

Ray Santos

★★★★★

2 months ago

I had a fantastic experience here yesterday that really showcased their professionalism. I realized I was overdue for a tire rotation but didn't have an appointment scheduled. I decided to stop in anyway, and I was incredibly impressed by how accommodating they were. Jesse, the manager, is absolutely a customer service warrior he will over and being to help you out. He’s professional yet personable, making the wait go by quickly with great conversation. You don't often come across a place that handles walk-ins with this much efficiency and such a warm welcome. If you want a shop that’s both professional and has a great atmosphere, you’ve found it! Give it a try if you're in the neighborhood

Sarah שרה

★★★★★

a month ago

I have been to CarX at the Lake Street location three times and each time my vehicle needs were met/fixed and I received excellent customer service. The photo attached is having the instrument lightbulbs replaced. I have also had my alternator replaced and heater core on my "classic" 2001 Mitsubishi Montero Sport XLS. Jesse is the onsite manager and he thoroughly explains repairs that are needed and options with no pressure. His team of mechanics are also very friendly. Make sure to check for coupons on the website. There appears to be a wide range of coupons.