CardinaleWay Mazda Mesa

Connor Betro-Sasek

★☆☆☆☆

2 months ago

Unfortunately I had probably the worst customer experience at this place of business and it was very disappointing because our sales guy was fantastic to us and really did a great job.. however his sales manager Eric costed him the deal. I went in to buy a 2015 GMC Canyon, the price was great and I wasn't going to ask for a price reduction or anything, and like I said I was willing to get this vehicle just based on how great our sales guy made us feel. The first day I went in, I was looking to trade in a vehicle, and they gave us a cost sheet (attached so you can see #'s) I didn't have the vehicle on hand so I gave it some thought and decided the next day I would put cash as a down payment. This is where it went all downhill, I noticed on their website that that there was an OPTIONAL package (listed on the cost sheet as financed aftermarket) so I told the sales guy, if it's optional I don't want it and I'll do the deal. He immediately went to the manager Eric and Eric seemed to be upset by this finding, maybe Eric was the one who put it on the website. You could hear him huffing and puffing and he walked past me 3 or 4 times to talk to the General Manager. By the way Eric did not greet me, no hello , no how are you, even though he knew me from the previous day. When he sat down at the desk, he was immediately on the offense, and trying to justify why it was on the website, going on about how they already put nitro in the tires, they already put on the "premium uv protection" etc. I told him I simply just didn't want it because it was an OPTIONAL add on, and if it wasn't optional then it should reflect in the price if they already put those OPTIONS on. As I'm going through the cost sheets, I then noticed that from the previous day when I went to trade in my car, The taxes were lower, but the day I went in to put cash as a down payment the taxes were higher. And this is where Eric costed his sales guy the deal over a simple question. I simply asked why are my taxes higher today than they were from the previous day? He explained to me in a very annoyed tone and made me feel like I was idiot for not knowing that: when you go to trade in a car, the state taxes you less than if you were going to put a down payment, and that I shouldn't be so UNREASONABLE since it was only a couple hundred bucks. He then went to say that I've been sitting here for 10 minutes going back and forth COMPLAI - ... he stopped himself from finishing the word and apologized stating over and over he "had a bad day and sometimes he gets turned around" Needless to say, I immediately stood up thanked the sales guy for his time. Eric then started to get more hostile throwing the pen on the desk saying what we could do to make a deal. After being disrespected like that there was no way I was buying that truck especially with him involved in the transaction. Overall very disappointing experience and pretty bummed I wasn't able to get the truck.

Jacob

★★★★★

3 weeks ago

We had an amazing experience at this dealership. Montreal was very friendly and really took the time to really get to know what we were looking for in a car. We fell in love with our car. Dan and Craig at this dealership were amazing help as well. We will definitely be referring people to this dealership and doing more business in the future with Montreal.

Wendy Flegel

★★★★★

3 months ago

Love Cardinale Way!!! Just purchase my second CX5 from Gerardo and he was super nice as always. The entire staff is super nice and friendly. The trade in process was very smooth and I am so glad I went with turbo on the new model!

Stephanie Niemtschk

★★★★★

a month ago

Chase was extremely knowledgeable and answered all my questions even some I didn’t know I had. Gave me time to think about my purchase with no pressure. Would recommend both the dealership and Chase.

Meili Modini

★★★★★

a month ago

I had been shopping for a new/used car for several months and this is the first dealership that wasn’t super pushy. Overall, my experience was pleasant and Riley was laid back and sweet. THe finance manager Nicole was professional and informative and I appreciated our conversation. After I returned home with my car I found a dent on the hood that would not have been noticed unless you ran your hand on it. I called the dealership and Sergio was extremely accommodating and is making arrangements to have it repaired . I feel I paid a fair price for the vehicle and I’m even more grateful for the service I have received thus far.

Pati's POV

★★★★★

a month ago

I am a repeat customer. Exemplary customer care & service. Employee attention to detail & user friendly approach appeals to my buyer "style". The atmosphere, for me, has been low pressure sales, easy access to Riley Shoop. He is my sales associate of choice. The financial & service division are informative & honest. No game playing. The entire staff say what they can do, then follow through professionally. I have referred friends & family to Riley S/Cardinale.

Evelyn Gastelo

★★★★★

2 months ago

I purchased my red C3 Mazda this past weekend and worked with Darlene. What I love the most is they were not pushy and respected the details that I stressed to them of what I expected in a vehicle and payments, Daniel was pleasant to work with as well in the finance department And Corey I believe the manager was very helpful in completing all my requests. I would definitely recommend Superstition Mazda.

Lindsay Morse

★★★★★

2 months ago

Chase at Cardinalway was great to work with! He was extremely personable and never pressured us. He answered all of our questions and let us walk away when we needed some time to think! The manager and finance officer were great as well. The finance officer knew we had a strict budget so he didn’t pressure us into any additional warranties or services. We would definitely go back!

Vina Webb

★★★★★

Edited 2 months ago

"Potential Spam", known to everyone else as Chase, was very kind and patient through my car buying process. I am happy to recommend others to Chase and the entire team at CardinaleWay Mazda, when they are ready to purchase their next vehicle! Blessed and Highly Favored!!!

Elisabeth Frazier

★★★★★

3 months ago

I had the most amazing experience with Dustin, your car salesman. Dustin provided exceptional customer service throughout my entire process of purchasing a vehicle yesterday. He was knowledgeable, patient, and went above and beyond to ensure I found the perfect vehicle for me. He listened, was never pushy, and was able to get me in my new car for exactly the price I asked. I truly appreciate his professionalism and dedication. He made the car-buying process a pleasure. I highly recommend seeking Dustin out if you are in the market for a new vehicle. He isn’t the typical car salesman “vulture” we all expect and dread. Truly a delight!

Laurie Henningsen

★★★★★

2 months ago

Our salesman, Cameron was great. We felt comfortable right away with his knowledge of Mazda and his easy and trustworthy manner. Eric, the Sales manager was on top of everything and processed the paperwork quickly and efficiently with a friendly personality. Mike R. in finance, was great. He answered all of our questions with patience. Cardinale Way hires the best people. We love our new Mazda CX5.

Jonathan Namm

★★★★★

3 months ago

I went down to CardinaleWay Mazda in Mesa to look at some of the CX-50 and was met by thier sales Rep Darlene Ledbetter. I explained to her everything going on and why I was looking at the CX-50 and she agreed that was right for me. Showed me some of the models and I found the perfect one there. She worked with me every step of the way and was very knowledgeable. 10 out of 10 I would highly recommend CardinaleWay Mazda in Mesa near Superstition Mall. Do yourself a favor and ask for Darlene 👍

Kevin

★★★★★

a month ago

Great experience from start to finish. Brandon was professional, knowledgeable, and easy to work with. I purchased a 2021 Mazda CX-9, and the entire process was smooth and stress-free. The finance department was clear, efficient, and straightforward. I’m extremely happy with my purchase and would highly recommend Brandon and this dealership.

Denise Lockhart

★★★★★

a month ago

Everyone at Cardinale Way Mazda is awesome! This is my 4th Mazda purchase from them. Riley is the best! I got a gorgeous 2026 CX50.

Kelly Lopez

★★★★★

3 months ago

This was such a fantastic buying experience! Salesman, Matt, and staff were so caring and really went above and beyond in working with us. The level of trust and integrity was the best I have experienced yet, when buying a car. We had specific wants and they respected our wishes and went above and beyond to make it happen. I would definitely recommend this dealership, truly caring and compassionate people.

Samantha Spencer

★★★★★

2 months ago

Absolutely incredible experience!! If you get the chance, ask for Brandon - He is so compassionate, genuine, knowledgeable and determined to ensure that your experience is a great one. Very thankful to have bought from a wonderful car dealership like this one for my first car purchase. Very upfront and honest.

Kern Borlin

★★★★★

6 months ago

I have never seen a better dealership, regardless of make. CardinaleWay Mazdas Service department is absolutely top notch. I worked mainly with Aaron Acre, Service Advisor. Aaron is extremely professional but also has a fantastic customer service personality. I have never been treated so well. I could write paragraphs about Aaron, but surfice that he is good. I had bought a fantastic 2009 Mazda NC Miata (2 pictures), from a private party, and brought it in to have it inspected. CardinaleWays inspection was not only through, but was video recored by the technician.( who does that? ) He commented on vital parts of the car, both in the engine, and underneath the car while on the rack. All the while filming as he was talking. Unbelievable. Rich Kaufman, Service Manager also greeted me and got involved with the process ( what Mgr does that?) And, when I picked up my car, he made sure everything went as I expected. My wife, being handicapped, could not pick me up. So Aaron got me a fantastic loner car. They even certified my milage on my Miata as I had been taken advantage of by the Arizona MVD . I could go on and on how I was treated at the MVD. However, CardinaleWays made me feel like I was special. Amazing group. Aaron made sure I got all available discounts on the services I had done Also, while I waited for some of the work to be done, I met Mike Way in sales. Nice low pressure salesman with a good personality. I told him I was having my vehicle serviced and that I really liked my OLD Miata. Although I am not in the market for a new car, I let him take me out in a 2025 somewhat loacded,Mazda CX3. About the size of our VW Tiguan, but much nicer. It may be our next car, Thanks to Milke for the demo. Now, I dislike big dealerships, car or motorcycle. Questions, pushy, no feeling of friendliness. But, CardinaleWays Mazda is not that dealership. They know how to treat a customer.Therefore, I may continue my service here and will strongly consider Mike as my go to person, when I'm ready to buy Thank you CardinaleWays Mazda for a very pleasant experience .