Carolina Collision Center at Volvo Cars Winston Salem

Elaine Harris

★★★★★

5 months ago

The side of my car they worked on looks like a brand new car. Not only was I completely satisfied with their work , but also with the kindness and understanding from the staff I encountered. The estimator helped me in and out of the office because of a sloping entrance. I am a 71 yr old female . They also understood that I had to wait to get someone to drive me out and back to pick up my car. I became ill during the time they were working on my car. I was so weak I was afraid to try driving car. I recommend their service to anyone who needs their car worked on.

Drake Shreve

★☆☆☆☆

10 months ago

Avoid This Dealership and Collision Center — Take Your Business Elsewhere! I want to start by saying that I love my Volvo XC90. It’s a fantastic vehicle and has served me well — but if you’re considering purchasing one, do yourself a favor and go to the Greensboro dealership instead. I purchased my car from this location two years ago and have consistently brought it in for regular maintenance, including every oil change, trusting that I’d receive reliable service from a certified Volvo center. That trust was completely broken earlier this year. In January, I hit a deer, causing damage to the front of my vehicle. Knowing that Carolina Collision was a Volvo-certified repair center, I brought my vehicle there, expecting the work to be done correctly and professionally. Unfortunately, the next four months were an absolute nightmare. The initial repair was rushed and incomplete. From the beginning, I questioned the $13,000 repair estimate — especially considering the visible damage. They replaced my radiator and several HVAC components, but as soon as I picked up my vehicle, I noticed a strange noise when the A/C was running. I brought this up to the manager at the collision center, and after weeks of back and forth, I was told the new issue was “unrelated” to the accident or repairs. Let me be clear — I’m not a mechanic. But I do know that when you replace major parts of an interconnected system (like HVAC), it’s not a stretch to think that another component might malfunction. Despite this, the manager repeatedly insisted to my insurance provider that the A/C failure wasn’t their responsibility. I was ultimately stuck with a $3,000 repair bill, completely out of pocket. Trying to resolve things reasonably, I reached out to the dealership manager, Mr. Sutter. I wasn’t asking for everything to be comped — just for a fair resolution. I offered to cover the parts and materials and asked that they cover the labor. I thought that was more than fair, especially given my history as a loyal customer. Unfortunately, I was denied again, and the best they could offer was a 10% concession. That response said everything I needed to know about how much they value customer loyalty. The only bright spot in this entire experience was Dallas, the salesman who sold me my car. He was phenomenal — professional, helpful, and genuinely enjoyable to work with. If he ever decides to move into commercial real estate, I’d hire him in a heartbeat. In short: avoid this dealership and its collision center. Save yourself the frustration and the financial hit. I wish someone had warned me — now I’m doing that for you.

STEVE KUCHURIS

★★★★★

3 years ago

I was involved in a rear end collision with my Volvo XC60 R-Design in July. I wanted a shop that was Certified by Volvo to ensure the repairs were done to factory standards. Joe, Brenda, and everyone at the shop were friendly and knowledgeable. I was way out of my way and a 3 hour round trip drive from Raleigh, but it was worth it. There was a minor issue when I initially picked up the car but they took care of it immediately and went out of their way to make it right and to accommodate my schedule. Overall, the repair was great and the metallic Bursting Blue paint color and orange peel match were also good. They even fully cleaned the interior and waxed the exterior for me. I recommend them to any Volvo owner.

Janice Fulk

★★★★★

7 months ago

Tree limb fell on my jeep fender and mirror also had some scratches. Volvo collision center did a excellent job in customer service and the repair department. Highly recommend.

Causa Sui

★☆☆☆☆

2 years ago

I will let the photos speak. No damage that is not visible. A$3500 electronics calibration fee. Grand Total. $6364.48 This is why insurance is out of control.

Kelly Ward

★★★★★

a year ago

No one likes it when fender benders interrupt life. My insurance recommended this center and these guys are nothing but friendly. They go over everything very thoroughly and keep you up to date on your repairs. Highly recommend. Devin is the best.

Katherine Fraser

★★☆☆☆

2 years ago

I was sent here by Nationwide when my car was hit by one of their policy holders. They took photos and wrote up an estimate for fixing the door--which was damaged badly enough that I couldn't open my driver's door without reaching into the back seat to open the crushed door first--and set an appointment for three weeks out. Three business days before my appointment they called to tell me they'd had a bunch of tow-ins and would be moving my appointment out another seven weeks, ten weeks after I'd initially brought it in. I decided to take it to another shop who found that new doors were backordered at VW with no date for availability and ultimately got me a used door which looks great. This tells me Carolina Collision had not even checked on part availability and was pushing my appointment further and further out with no real plan for repair and apparently only if there were no tow-ins. I can't comment on their actual body work but I would not recommend based on my experience.

Dayle Eason

★★★★★

2 years ago

Very friendly, very knowledgeable, and overall great place to get my Mercedes Benz C300 repaired. Highly recommended for any and all your body repair needs.

Mr. Miguel Soprano

★★★★★

Edited a year ago

If you need your car/truck estimated/repaired after you have suffered an accident. This is the best place to take care of that business. It's a seamless experience. Ask for Gerry

Gretchen Hall

★★★★★

10 months ago

Wonderful communication and service. Excellent work. I highly recommend Carolina Collision Center at Volvo.

S Jackson

★★★★★

4 years ago

Excellent customer service. Very professional staff. Red carpet service from beginning to end. I would definitely recommend Collision Center of Volvo to family and friends!

Steve B

★★★★☆

4 years ago

Damage due to Hail. Repaired in good time, outside of truck looks great. How ever a small problem came up the next time I drove the truck. This problem is pending with customer service.

Becky Todd

★★★★★

a year ago

Excellent customer service and great work! Would recommend this body shop to others!

Linda Seats

★★★★★

2 years ago

They did excellent body work just a minor issue with wind shield wipers arms reversed but very satisfied with the work

Roshellia

★★★★★

3 months ago

Remarkable Workmanship.. Very Professional ..

Geri Janzef

★★★★★

a year ago

Awesome customer service! Was informed every step of the way! Car looks perfect

Charisse Glenn

★★★★★

11 months ago

They do Excellent work n go the extra mile, Grateful I am!!