Chandler Automotive Repair

DawningOf Aquarius

★☆☆☆☆

3 years ago

I suggest the shop's respndent read my other reviews - I only review places I've been to, & leave full reviews when I have the time/inclination to do so. I had never heard of you, or this shop, until I'd found the shop on Google. I'd seen some good reviews, on Google, for the exact issues I've been having with my car, with references to how fast & friendly this shop was. My sole interaction was when I went to this shop seeking car repairs, & now, of course, this unprofessional response to my leaving 1 star. While I know this shop doesn't actually want my review, but just someone to spew at, I sorely wish someone else had warned me away from this place, so, here's why I left 1 star: We're new to this area (& this coast), & are relying heavily on Google reviews to find the stores & shops we need. My 1 star review was for - *How hard this shop was to find. It's at the very back of a double 'alley' row of businesses, which is packed with everything from cars to dirt bikes to trucks. *the lack of disabled parking (at all, despite the ADA being federal law for over 30 years now) *the outright dismissal of even acknowledging that I was a customer - being ignored, then dismissed & told to go to a different shop *& finally, for the look of sheer disgust on the shop guy's face when he looked up & saw me. Yes, I'm physically disabled. However I've never encountered such a revolting 'you aren't welcome here, disabled person!' attitude from the moment someone's looked at me before. It was not a pleasant experience, one I've never encountered at any garage, or anywhere else, before. It made me wonder how this shop has so many neutral & good reviews. However, seeing this hate-filled, rage induced response to my leaving just a starred rating, I definitely understand why people who have bad experiences here don't leave reviews - they don't need the abuse. Which leaves new people like me completely unaware of the dangers of going here. I would STRONGLY warn other people to avoid this shop, ESPECIALLY if they have any visible disability of any kind.

Colleen O'Connell

★★★★★

a year ago

Owner diagnosed several issues for free on the1rst visit. When I walked in at closing time to get an appt, owner said " Let's take a look" and fixed one of the problems on the spot. Excellent work. I trust this company.

Robert Green

★★★★★

Edited 4 years ago

Honest Friendly service. I was lucky enough to come early and they started work on my truck right away. Excellent service. Fixed my issues and started a service plan for my old Toyota. I recommend any and all car service here first.

Carlos Alvarez

★★★★★

a year ago

Great customer service!! Preston and Jaidyn really informed me about my options and gave me an honest opinion on my options for repair on my 94 Chevy Ck l,500 Vortec.

Bethany Harrison

★★★★★

8 years ago

I've been going to Chandler for at least a year now. They are the most loyal auto repair shop I have ever been to. I have been searching for a good mechanic for the past 3 years (being new to the area) and have gone to too many unreliable places where I have been ripped off or has been a huge waist of time. I trust them completely. They really get to know your vehicle and help you understand what is going on. Will stick with them as long as I am in the Santa Cruz area.

Aaron Nicol

★★★★★

3 years ago

Very happy with service at Chandler Automotive. Honest, reliable and customer focused family auto shop. Had rear battery cooling fan service and new front brakes. Will no longer be ripped off at Toyota of Santa Cruz (they tried to say my 2016 Prius had leaking gasket and were obviously interested in me trading in car). My car is still running great with no oil leak... hmmmm. Thank you Chandler

audra durkee

★★★★★

3 years ago

I came here on the recommendation of someone I work with. I have an old girl with 200,000 + miles on her, and they treated her nicely. Super friendly, great service and didn't try to fix things that didn't need fixing. Definitely coming back! Also, this is a small family business which I love supporting ❤️

pocean11

★★★★★

11 years ago

When I put the call out for an honest, decently priced and awesome mechanic in Santa Cruz, Mark Chandler was referred to me by people from different communities. Mark is all that and then some. He is honestly a good guy, and has never taken advantage. I've taken my car to him a couple times with mystery issues, dropped it off, and been charged nothing but the bare minimum each time - a great perk when you're a student. Bottom line, he is a great mechanic, especially if you know nothing about cars and have a limited funds.

Mia Venuti

★★★★★

3 years ago

These guys are the BEST. I have been coming to Chandler for years. They are in the business of saving you money, not the converse. They are extremely kind, honest, and timely. Plus, they reliably provide high quality service. 10/10 would recommend.

Debra Finfer

★★★★★

11 years ago

I've been going to Chandler Automotive for almost 20 years. I've also sent at least a dozen friends who are now customers of his. Mark is the best! Quite possibly the most sincere and genuine mechanic I've ever met. He does great work for reasonable prices and quick turnaround.

Christina Larson

★★★★★

3 years ago

Chandler Automotive is a great family owned business that offers great and honest service. I have been taking my cars here for the past 20 years. They are friendly, honest, and accommodating. I would highly recommend bringing your car here over ANYWHERE else in town!

Laura Hagen

★★★★★

5 years ago

This team is the best team that I’ve ever Seen! The honesty is incredible and the quality of work in a timely manner. Also, they communicate and only work on what the car needs. Most mechanics will fix things that aren’t broken to make money and they do not do that whatsoever. I have been a customer of Mark Chandler for the past 20+ years. He is a role model of honesty, respect, integrity, and just being a good human. Nate is amazing as well and the whole team! I would highly recommend them more than any other place in this county.

Tizoc Velasco

★★★★★

3 years ago

This place is rad. I feel like it's hard to find a mechanic you have a lot of confidence in their honesty. I took my car in after running over a deer, to have them check it out. I thought it was going to be an insurance thing. They checked it out and since there ended up being nothing really wrong with it, they didn't charge me. Even fixed this weird thing that was going on with the battery. Took my car in there for an oil change, it was cheaper than big o. Plus they still do a safety and fluid check. Would recommend. Feel like they're very trustworthy. Which is pretty priceless to be honest

Marguerite Burns

★★★★★

a year ago

My dad took his Honda crv here for years and now I take it. They always answer questions about where to smog, get tires, etc very helpful pointing you in the right direction to get things done for your vehicle that they don’t do in the house. Great company.

Tony Salas

★★★★★

2 years ago

The name has changed from Chandler Automotive Repair to Car and Truck Repair. The two brothers have worked for Mark Chandler for several years and they are still continuing doing the same great work. You need to bring your vehicle or work truck to them and they are also going to have New Tires and repairs too. They are very friendly, professional and they also fairly priced for the work they do. Sorry I don’t have any videos or pictures because me and my lovely have been going they for more than 10+ years. Enjoy and have fun. Tony S

TresOtNickle

★★★★★

a year ago

These guys are not only one of the few shops I trust in this county but they have integrity and honor their work and their words. Auto repair always comes with unforeseen problems and difficulties. What sets these guys apart is they are honest about them. You know what is going on with your repair be it good or bad. They are excellent mechanics, some of the best in the area, but even the best can run into problems, unexpected issues and and tougher repairs than expected. They stand apart by working harder, keeping you in the loop and getting the job done correctly. Some things can't be repaired or are not cost effective to the vehicle owner to be repaired. These guys won't just charge you a bunch of money and give your car back like it's been fixed. They will tell you exactly what's going on, charge you fairly for the diagnosis and labor (if they charge you at all) and you can rest assured they have already tried all options to solve the problem. These guys have gone well above and beyond what I expected trying to fix an axle stuck in my wifes lexus. They tried everything one could try without taking the entire front end of the car apart. Fixing this problem would have cost 30-40% of what the car was worth. They tried for 2 days to get the axle out but it was frozen. They let us have the car and tried not to charge us for that labor. We paid it anyway and for the other work they did. I've never left their shop unhappy, with bad workmanship or feeling I've been wronged on anyway. I've also never had to bring a vehicle back for bad parts or repair but I know if I did they would do whatever they could to resolve the issue. Unlike the many other 1 star review auto "hope to" repair shops I've reviewed these guys not only know what they are doing and take pride in that they care about their reputation rather than hide under there corporate nanny. Plus they are pretty cool guys who do things like ride dirt bikes rather than childish little weasels who go home and troll websites while they are playing online games with virtual girlfriends like many other shops around here. They charge a tint bit more than the corporations but in the end you are getting a far, far better deal and it's well worth paying an extra 10-20 for knowing they use quality parts and the job is done correctly. These guys are awesome. I'm an idiot for going anywhere else.

Jason Abraham (Jason Abraham Photography)

★★★★★

5 years ago

Chandler automotive came highly recommended. I am new to the area, and I am so happy to have a great mechanic in the area. They are very knowledgeable, have the clients best interest at heart and do quality service. If they cannot service you, they tend to have several other quality options that will work for your needs. I highly recommend this place to get your car, truck, or van worked on!