Chandler Automotive & Towing

valerie laspada

★☆☆☆☆

2 years ago

I had to park somewhere to get something which probably took only 20 minutes and my car was gone. They had just closed so I called and they said they didn’t have my car so now I was freaking out. I walk there anyway considering it’s a 15 minute walk. I get there and my car is there. I call again seeing if I can get my car since they had closed around 5 and it was like 5:30. They continued to say they didn’t have my car when I was looking right at it. The lady finally got someone to help us. That process was fine until he told me it was going to be $190. They took my car that was 3 minutes away from them and towed it and it probably sat in their lot for 20 minutes. There has been a time I was charged $100 Roa for a 30 minute drive and back. They probably scraped those $200 off me for a half hour of work total. They overcharge college students like I don’t have a million other things going on in my life and a $200 tow bill to top it off.

Jeremy Ramstein

★★★★★

Edited 6 years ago

Not sure about the claims of them being cocky. They were exceptionally nice toward us. The owner seemed very knowledgeable about the issues we experiencing. A tow guy that was towing our car back home from the dealership suggested that he drop the car off at Chandler's and said they won't try anything unfair. They were right. We were referred to them by several people in town and they didn't disappoint. Highly recommended.

Cole Snyder

★☆☆☆☆

a year ago

Place legit sucks! Parked outside of an apartment complex with my hazards on to run inside to grab something and got towed within 5 minutes. I ask them what was I doing wrong and they said it was a fire hazard when I was blocking no entrances and parked as far to the side as I could’ve. While I was parked there were two other vehicles with their hazards on parked by me.

Jasmine Giurovici

★☆☆☆☆

6 months ago

would give them a zero if i could, hope this helps👍 “CLOSED” BUT THEY’LL STILL GO OUT OF THEIR WAY TO TOW YA😂

jacob fessler

★☆☆☆☆

5 months ago

Bottom tier company. Said 10:30 then nobody was here until 11:30. Had to wait over 2 hours .

Luke Yarian

★☆☆☆☆

a year ago

Preys on college students. Proceeds to then viciously overcharge. After reading through their reviews it's even more obvious. I would also recommend reading other reviews about their awful customer service and terrible work they do that they also overcharge for. I was parked on the side of the street at State apartments with my hazards for no more than 5 minutes, I come outside carrying my bags and watch my car get towed. They did this 20 minutes before they close and I barely made it in time to get my car back where they proceeded to charge me $160 for a 3 minute drive that was picked up almost immediately. Mind you this is right before Christmas break and the holidays aswell. The man and woman there then proceed to tell me that we are never allowed to park with our hazards on to drop things off and that I should've stayed with my car and I guess maybe sent my ghost to go pick things up? Completely insane and obviously preying on college students who are already paying for school and other over priced parking passes and etc. Scammers.

TBC_X_box TTV

★★★★★

5 months ago

they did work on my 2016 Jeep Wrangler transmission great people definitely recommend

Allison Andrews

★★★★★

5 months ago

very nice people. would recommend for vehicle maintenance and any issues your vehicle has, along with a great towing service as well!

Megan Carpenter

★☆☆☆☆

7 months ago

They charged me $400 for a tow plus miscellaneous fees I never asked for. I was originally told that the tow was $150 then it changed to $200 over the course of multiple phone calls. Sheriff called them to tow my car. %100 would never use this company simply be

Justin Katin

★☆☆☆☆

4 months ago

Absolute idiots! HALLOWEEN NIGHT IN A VISITOR SPOT. They say they’re closed and then tow my car!! These people have no care for you or your car. The rudest people I have ever met in my life!! If you go there you’re going to regret everything. DO NOT GO HERE

Andrew Grosch

★☆☆☆☆

5 months ago

Horrible scummy company. They prey on college kids and can’t WAIT to take their money. Everyone I have spoken to inside has been extremely rude, no care in the world for anything other than their money. Cars are left extremely close together, making it nearly impossible to get out. They overcharge by a lot for tows. Tow drivers are careless and don’t seem to have a care in the world about the car they are towing. Multiple visible scratches, cracks, and bends underneath my car after being towed. Never EVER go here.

Kaylie King

★☆☆☆☆

3 weeks ago

Flattened my tire and somehow dented my rim! I ordered their service and they called me talking about my truck fell off the tow truck and they couldn't get it to specified destination but when I got to my truck the tire was flat and my rim had a dent that wasn't there before

Merle Bachman

★★★★★

6 months ago

I brought my car in to have Chandler's do a maintenance check (having received a scary and expensive report from a chain auto shop in town that just didn't make sense to me). My car got a prompt and thorough once-over for the particular issues I was concerned about. The results were reassuring; the car did NOT have the issues the other shop had scared me with; and -- I was not charged for the maintenance check. Thank goodness for this local business that cares about its customers!

Connor

★★★★★

5 months ago

I Would 100% recommend this company for any vehicle maintenance and they have an amazing towing service as well! Business is family owned and has very professional and skilled employees. Definitely the most honest shop I’ve been to!

Katie R

★☆☆☆☆

2 months ago

They have a weird deal with the apartment complexes college kids live in. Over two hundred dollars to get my car back. The “people” that work there are so rude as if they aren’t the ones over charging.

Angela Casey

★☆☆☆☆

a month ago

I had a very distressing experience with this towing company. My vehicle was towed along with several others from an apartment complex where my daughter lives, and I believe the tow was improper. Their posted sign stated they would open at 10:30 AM on Saturday. I arrived after 10:30 AM, and the office was still closed close to 11:00 AM. I called multiple times before anyone answered. When someone finally did answer, the employee laughed at me on the phone, was dismissive, and spoke to me in a rude and unprofessional manner despite the stressful situation I was in. When the employee arrived on site, she drove into the parking lot at a high rate of speed, nearly striking two young girls who had to move quickly out of the way. She exited her vehicle yelling, pointing in people’s faces, and behaving in an aggressive and confrontational manner toward multiple customers who were waiting for their vehicles. At one point, she threatened to withhold release of my vehicle due to my frustration with the situation, which felt inappropriate and retaliatory. The entire interaction was handled in an unprofessional and unsafe way. I am extremely disappointed in how this situation was handled and would caution others to be aware of the conduct and practices of this company.

Brooke Christle

★★★★★

2 months ago

I got my car towed by Chandler because my new windshield did not have a permit on it yet. Despite my apartment complex being inconsiderate and stubborn, Ashley at Chandler towing saw the situation and was very understanding and pleasant. I highly recommend!