City Body, Inc.

Coco Suma

★★★★★

9 years ago

Excellent high quality service my car looks fantastic! Of course they cleaned it, very professional customer service phone and in person. They worked well with Progressive insurance would definitely recommend them in the future! You also get a warranty for work done. Thanks so much City Body.

James Cornett

★★★★★

10 years ago

I took my vehicle in for a full front end replacement. When I got it back, I was astounded by the sheer beauty of the work done and the timely manner it was completed in. Not only did they replace my front end to make it look brand new, they detailed my entire car. The exterior was washed, waxed and then buffed to a brilliant shine. The interior was vacuumed and detailed to a superb finish. On top of all that, they even aired all four of my tires to the proper level -- without me asking or hinting to the fact it needed to be done. I highly recommend City Body to anyone that wants excellent customer service and a professional repair job performed. I will be taking my vehicle to them for all of my mechanical needs from now on. Keep up the great work, City Body!

Rita

★★☆☆☆

7 years ago

I took my car to City Body because I was referred by a family member, the body work performed was good and I have no complaints with that part. My issue lies with no being FULLY informed about what they will pay for on the rental so PLEASE BEWARE to anyone not having rental coverage on your Insurance policy. City Body failed to inform me that they would only cover 5 days max. City body had my car for 12 days and today I was informed by Hertz that I am being charged over $200 for the extra days. I contacted City Body to verify this new information and today the 5 day rental max is conveyed. I proceeded to explained that I was not informed of this when I dropped my vehicle off but Roxanne insisted that I was. As a first time customer, I explained that if my negligence was in not completely reading entire document before signing was mine I have no problem covering the days but that was not the case because I did not sign a rental agreement. I then asked to speak with the owner because I was getting no resolve. Walter pick up the call and before I could even finish explaining, he immediately agrees with Roxanne and validates the 5 days and then proceeds to tell me I was informed because he was at the counter when it was explained to me. Wow... this was not true! One thing is certain, if given the opportunity to have all the information upfront I could have made other arrangements for my transportation instead of not shelling out $200+ at Christmas time for a rental! I guess these days it is better to sacrifice business than to have 100% satisfaction from ALL their customers.

Randy Lough

★☆☆☆☆

2 years ago

Don't go to this shop! They were very nice while doing the work, but the work they did was very poor, and they don't warranty their work. I had some major repair work done to the front of the vehicle. I couldn't see the work they did on the inside, on the inside repairs they only put on every other screw and bolt to save time. Instead of replacing parts as insurance paid for, they fixed parts with glue. I had another accident a year later in the same place and a different body shop doing the new repairs sent pictures of all the poor repairs City Body made. New repair shop didn't know who did the poor reapirs until I told them after the fact. I called City Body and Steve said they stand by their work, but they wouldn't fix mine since it was a year later......what!? I had to pay $3,000 out of pocket. These guys are crooks!

Aaron O

★★★★★

7 years ago

City body replaced my bumper and did an excellent job. They got the parts incredibly quick and got the work done in one day. I would have been happy with that but they also fully cleaned my truck inside and out. This is the third time I've used city body and the third time I've been blown away by their service.

All Kin

★★★★★

3 years ago

City Body was recommended by our insurance company after a crash tore up the front of our car. They warned us about how long it would take because of supply issues but they delivered before the promised date. The car looks like it came off the factory line and is so much cleaner than when we left it with them that we weren't sure it was ours. Great service, super friendly and helpful staff. Highly recommend!

Stephanie Lynn

★☆☆☆☆

2 years ago

Awful experience. I've went back and forth about posting a review but enough is enough. I Brought vehicle in for minor collision damage. At first glance everything looked amazing. (Besides new damage that no one knows anything about). A few days later a piece of my window trim popped off. Now my door trim is popping off. Also when I open the rear door there is globs of whatever adhesive they used to put a piece back on. Furthermore had to purchase new tires after taking it to a different shop and finding out my tire had been damaged in the accident and was not addressed during the 2 weeks they had it. If they didn't want to replace it they could have at leaste mentioned it as it was a very dangerous situation. Very disappointed and will never go back. I will also be informing my insurance company as they were the ones who recommended I go here for service.

Evan Keil

★★★★★

2 years ago

Couldn’t speak more highly of this place. Very easy process of getting a quote for my vehicle, took about 5 minutes. Service was scheduled, took less days than predicted, and was cheaper than the original quote. Very reasonable cost & they even detailed the car inside and out after repair. Absolutely will be back (if I need to..)! Thanks City Body 😁

Scheryll Bonderenka

★★★★★

a year ago

The body work, and back-up camera replacement needed on our vehicle was done with excellence. The staff is proficient and professional. I was treated with courtesy and made not only to feel welcomed, but also appreciated, (as a valued customer). Just as City Body was recommended to us by good friends, (who themselves have a great deal of experience in automobile care), we too, would recommend City Body to anyone in need of help with their vehicle repairs, mechanical and exterior. The Office Manager is also professional and attentive. Hopefully there'll be no need for auto repairs in the future, but should the need arise, we won't hesitate to contact City Body.

Ann W

★★★★★

Edited a year ago

I had a pesky wheel well problem. Something was scraping the brand new tire. Was told it might be complicated to fix, but Steve took it and looked at it. He found a quick fix within an hour. Doesn't look pretty but the price was right! And the brand new tire is safe from scrapes!

Cold Comfort Ice Cream

★★★★★

a month ago

Beautiful work, nice people, they even do a nice cleaning of the interior. Can’t say enough good things.

Chris Ostrowski

★★★★★

a year ago

City Body did a great job from start to finish. It’s rare these days to see owners hands on with a business but they walked me through everything with the claim and the job was done timely and to my satisfaction. No wonder they are the go to in this area. I would say I hope to work with them again but considering the business they are in, the less I do, the better! I highly recommend them for any body or paint work you need done.

Nia Kelly

★★★★★

3 years ago

Listen I came in with my car (her name is Stacy dash) someone had backed into her my heart was Absolutely broken I'm a lyft driver which is literally how I feed my family I'm am Absolutely over joyed at the results it was like a distant nightmare that seemed like it never happened thanks to them. Okay everyone stop and admire Stacy she's giving what accident? She's giving bring your vehicle to City Body Inc and you won't be disappointed.

Marta Dabis

★★★★★

8 months ago

Best body shop, very easy to work with, no guessing game or weeks and weeks of waiting. They coordinate with rental car companies and delivery beautiful work on time and with insurance coverage. Now from West side of Ann Arbor I still come back to City Body in Ypsi, all other attempts closer were disappointing - lots of wait, no coordination.

Catchcandice

★★★★★

3 years ago

Fantastic! Discover this body shop after La Fontaine dealership quoted me $3200 I was sure I was being overcharged city body cut that price in half gave exceptional customer service kept me updated communicated with my insurance and when I picked up my car it looked as it never had been worked on inside was clean no mechanics fingerprints or paper underneath the pedals. Made me feel good about spending money. Located in Depot town.. Felt good supporting a local business!

Vinay Mathews

★★★★★

4 months ago

Amazing. There’s no indication of any previous damage to the car in the areas that they’ve repaired. They even touched up a scratch that wasn’t related to our original CC. Car was spotless inside and out. Definitely coming back if I need more work done

Carinitha Fisher

★★★★★

4 months ago

You can't go wrong choosing this body shop. My husband has taken his car there 3 times for repair after an accident. The work they do is almost magical. They do such a fantastic job. I hit a deer and had almost 11K in damage. They fixed my car in a little over 2 weeks and it looks just like I drove it off the showroom floor. Spanking brand new! Great customer service. They front desk staff is very friendly and help you relax about being in an accident by sharing other similar experiences.