Cole's Collision Center of Colonie

Melissa Torres

★★★★★

11 months ago

Coles collision provided the most efficient, professional and time efficient service I have ever experienced. Jess, Jimmy, Toni, Ricky, James and Brandon all played a vital role in the repair of my Jeep! All of them provided an exceptional service. I will always recommend Coles Collision On Central Ave to everyone I know. Thank you for saving my Jeep!

srinivas oar

★★★★★

6 months ago

James provided us with excellent service for fixing the left bumper issues on my Honda CRV. I highly recommend Cole’s Collision in Colonie.

Cory Curtis

★★★★★

2 years ago

I took my 2020 Tesla Model 3 to get repaired. The repairs were done in a timely manner and done perfectly. The car looks better than factory. The communication with my service advisor was the absolute best. I hope I never have to get another car repaired but if I do, Cole’s Collision it will be.

Pamela Pulver

★★★★★

7 months ago

Every single employee at Kohl’s collision went above and beyond and did an extraordinary job with their expertise on every level. I can’t say enough about the Help here at Kohl’s collision in colony New York I put your name is my name. Jessica was totally amazing so efficient Tony Isabel went above and beyond in every aspect to expeditefinding the vehicle parts so that I could go on my trip to Cape Cod in an amount of time just totally amazing. James was 100% Finding the vehicle parts so that I could go on my trip to Cape Cod and a wreck amount of time just totally amazing. James was 100% right across the board Micah Rodriguez, the call the GEICO agent did everything perfect as well James.

Degenerate Trucker

★★★★★

a year ago

Love these guys, brought my Challenger in for some touch up work, Ricky did an amazing job. They are very knowledgeable and courteous and took the utmost care with my car. 5 stars all day.

Sandra Culver

★★★★★

2 months ago

Very friendly and professional staff. Car was fully repaired. They worked with my insurance. Car was clean inside and out when returned.

James Paige

★★★★★

8 months ago

I recently had some repair work done on my Honda Civic, and I couldn't be happier with the experience! From start to finish, the team at the body shop was professional, friendly, and incredibly helpful. James walked me through the entire process, Tony and Greg kept me updated with clear communication, and made sure everything stayed on schedule. My car looks brand new again! And Jess at the front desk was super welcoming and made the paperwork side of things quick and painless. It’s rare to find a shop that’s this trustworthy and efficient. I highly recommend them for any auto body work — five stars all the way!

Leo Fioravanti

★★☆☆☆

4 months ago

I was satisfied with the repair work and customer service experience 3 years ago. However, when I went in recently to inquire about adjacent body areas that are now exhibiting clear coat peeling, the manager Rick DiPiero was disrespectful and unprofessional. I simply showed the peeling areas and said I wasn't sure if these areas were part of the previous repair work (via blending). Body work is not my area of expertise, and instead of going through things in an adult professional manner, I was basically being accused of trying to swindle them by the way Rick was smirking and "Oh, shucks"-ing me as we went through the repair estimate that didn't show them touching those areas. The level of contempt received certainly goes against Cole's "great customer care" ethos. It's unfortunate because my experience with Rick 3 years ago was pleasant, so perhaps he just needs some customer service refresher training.

Sidus Astrum

★★★★★

10 months ago

Cole's Collison really is the best place to go. I had a pretty severe dent in my car door and they were able to do the repairs effectively and efficiently at a great cost!! All of the staff were super polite and professional as well. I'm not the best at taking photos but the pictures show before and after

Georgianne Crabill

★★★★★

a month ago

Everyone at Coles was wonderful. They treated us with total respect. And the work done on our vehicle was outstanding. I'd recommend Coles 100%.

Di Sol Awaal

★★★★★

3 months ago

I had a great experience being helped by the staff at coles collision. From the time I dropped off my car and the time I picked it up service was amazing. I found when I picked up my car it was vacuumed and cleaned inside in out. Fantastic coles is a class act. Would definitely recommend!!

Joey Briere

★☆☆☆☆

5 months ago

Car was totaled, called this morning to ask if I could get a hand getting “my hitch that I purchased and installed on the car” off. The woman on the phone said one of the techs would help me out. I get there and begin removing all my belongings from the vehicle leaving the hitch for last since it was the only thing I needed help with. I laid under the car to loosen up all the bolts but 2 I couldn’t get out. I go inside to ask for the help I was promised earlier in the day and the woman now tells me that I am not allowed to take it off of the car and that it is no longer my property. I think it’s very unprofessional especially considering she had no clue what she was even talking about. One of the guys actually came out to tell me to just take it off of the car and that Cole’s won’t pay to have someone help me for 5 minutes. I’ll never go to Cole’s collision again and am very displeased with the service. And now the salvage yard will gain my 400$ hitch. Thanks Cole’s! 👍

Alica Pigliavento

★★★★★

3 months ago

Cole’s Collison in colonie was awesome! Rick the manager really went over the top when i was dealing with a stressful hit and run that damage the front of my car. He made my stressful situation to a caring we will take care of you and they did. When I got my car back it was in beautiful condition and they detailed the inside also. Kuddos to Cole collison and making a stressful situation into no stress. I highy recommend Cole’s for any body work. 5 stars they get!

Kevin Seel

★★★★★

2 months ago

I wasn't a happy camper with my insurance who I've been loyal to for a long time. It wasn't Cole's Collision at fault. Nonetheless, James and Rick took care of this veteran. I am grateful that these gentlemen listened to my complaint and made it a win win situation. Definitely recommend this place and WILL do business with Cole's Collision again. Shout out to Rick for his appreciation for us veterans, it means alot - Salute to you Rick.

Michael Petramale

★★★★★

a month ago

Coles Collision did a wonderful job with my Subaru. It just had some minor front end damage and they went above and beyond for me. In addition to fixing the front end they gave the paint job a beautiful wax and they cleaned the inside of the car! The car came back to me looking like brand new and on top of all of that, the car came home 3 days ahead of schedule. I couldn’t be any happier with the customer service from James and Ricky. I highly recommend Coles Collision!!!

Suren A

★★★★★

3 weeks ago

I would like to sincerely thank Ricky, his team, and the front desk staff for their exceptional service. Ricky is highly professional, knowledgeable, and genuinely helpful, always ensuring the work is done right and standing behind it even years later, which truly reflects his integrity and commitment to customers. The entire team consistently delivers high-quality work, and the front desk staff is courteous, responsive, and well organized, making every visit smooth and stress-free from start to finish. I truly appreciate the dedication shown by everyone and highly recommend them for reliable and trustworthy automotive service. I truly appreciate Rickey’s support and the consistent quality of service provided by the entire team. I highly recommend them to anyone looking for reliable, honest, and top-quality automotive service. Outstanding experience overall!

Bob Moore

★★★★★

3 months ago

Outstanding service, communication and care. The staff was friendly, helpful and professional. Fixed my truck quicker than expected with exceptional results. Easy to work with them through insurance, and they set up a rental for me (pick up AND drop off). The truck was washed when I picked it up. Can't ask for more! I hope I never have a need for their service again, but if I do, I won't hesitate to bring my vehicle to Cole's Collision of Colonie NY again. Highly recommended!