Collision Masters of Lexington East

kevin marsh

★★★★★

2 months ago

I was very impressed with the people I dealt with, good people. I was also very pleased with their willingness to work with me. At 70 years old I have dealt with a lot of businesses, none would I give a higher rating to. I was salvaging a 20 year old Rav4 which I didn't care about perfection as much as getting it road worthy and saving money. Looks prefect to me. They kept me informed and always responded promptly.

J Ryan Hood

★★★★★

3 months ago

Great experience with Collision Masters! Quality of work was exceptional. Work was done in a timely manner. Communication was great. We especially appreciated Cameron, who was wonderful to work with! Would definitely do business again, and highly recommend to others!

Cindy Smith

★★★★★

4 months ago

We have had the opportunity (unfortunately) to require the services of a body shop twice in the past few years. The fortunate part was in finding Collision Masters of Lexington. This is an absolute gem of a shop that truly cares about the customer! I live in Ohio but my son, who was a student at UK and now lives in Lexington full time, was in need of service following an accident. Chris was so kind to work with him and even reached out to him at times that he knew he wouldn’t be sleeping due to working the night shift at UK Hospital. I always felt comfortable knowing my son and his car was in good hands! The work done on the car was fantastic! I cannot say enough good things about the place! Five stars is not enough!

Robert Williams

★★★★★

a year ago

Hit a deer with my Baby. I was so sad. I was a little worried about how difficult it would be to get it fixed. They only made this car for 1 year. My insurance company said I could take it anywhere. I chose Collision Masters, bas d off of the reviews. I am so glad I did. My contact person was Chris and he was absolutely perfect. I got to meet several people in the office and everyone is wicked nice. They did all the dealing with the insurance company, easiest process I have ever had. Got me completed from drop off to pick up in a little over 2 weeks. Absolutely perfect job. I couldn't be happier. I hope I never have to do this again, but if I do I will definitely go back to Collision Masters.

Leelee Coffey

★★★★★

2 months ago

Recently just got my vehicle back.. it looks brand new thanks to the work collision Masters put it in. There communication throughout the duration of them having my car was amazing! They literally kept me up to date every step of the way!!! I highly recommend there service! Thank you again collision Masters for everything! -kia soul

Bruce_Suzanne Green

★★★★★

2 months ago

Excellent customer service throughout the process and the person we dealt with at the New Circle road when retrieving the car was very helpful. They kept me informed about the status of my repair and the car looks fantastic. All of our questions were answered in a timely fashion. I will use them again if we need auto body repair.

Stephen Szr

★★★★★

4 months ago

Excellent customer service. Excellent body work on my 20 year old VW. Got a free estimate, got quoted a fair price, and scheduled a repair date. The shop immediately communicated when any changes to the quote were proposed. Variety of payment methods.I will definitely return to these guys next time I need any autobody work

Nicole Gary

★★★★★

4 months ago

I would HIGHLY recommend Collision Masters to anyone. We worked with Chris and he was amazing. He was very professional and also very kind. He kept me informed of our vehicle through the entire process and was a pleasure to work with. They did incredible work and our vehicle looks amazing.

Daniel St Louis

★★★★★

5 months ago

Collision Masters on 746 Westland Dr is phenomenal. We chose this place based on Google reviews, and they have not disappointed us. Worked with Chris Jacob and the guy is as cool as a fan. Great crew and not one time did they make us feel like an inconvenience. Craftsmanship is by far the best in Lexington. I recommend them if you need your vehicle repaired.

Rachel Hatterick

★★★★★

a year ago

I was hit on 8/27, 34 days after I bought my new car. Collision Masters had worked on a previous car we owned, so we went back to them for repairs. Cameron & Jonathan were my points of contact throughout the process, and my car was in the shop for about a month. Cameron kept in constant contact, and while there were a couple of delays at the very end, I’m so happy with the repairs and the process.

Michael M

★★★★★

5 months ago

Everyone at Collision Masters I saw was very friendly and helpful. Cameron was especially helpful in ordering the part and getting my car to the wizards in the maintenance area. Collision Masters is a full service business. They’re friendly, professional and knowledgeable. They had all the tools and people to fix my problem. They also calibrate the car bumper sensors correctly. I hope I don’t see them for a problem again but, if I do I know where to go.

Pam Paul

★★★★★

2 months ago

We had a wonderful experience with Collision Masters! Cameron stayed in communication with us throughout the process through text updates and phone calls. Our vehicle was returned in perfect condition and wonderfully detailed. Couldn’t have asked for a better experience… Thanks Collision Masters!

Donna Mulford

★★★★★

a month ago

Chris Jacobs was so nice to me!! He called me at least once a week to let me know what was going on!! The people at collision masters did a wonderful job on my car! Thank u so much!!!!

Lon Keith

★★★★★

6 months ago

The service was exceptional. Chris and Jonathan were well informed and courteous. I was kept posted as to the state of repair of my car which I really appreciated. When I picked up my car this week it was simply amazing. It looked brand new !! If I ever need additional service and I hope I don't , I will call the team at Collision Masters of Lexington. Thank you

Tori Chenault

★★★★★

5 months ago

Everyone was extremely professional. After my new car was rear-ended I received guidance on what to do next -insurance wise. Cameron kept me updated on my repairs and was very friendly. Highly recommended!! Thank you so much.

Je’Kyra

★★★★★

4 months ago

5/5 Not sure why this is showing my daughters Google account but anyways I recently had some work done on my car with this collision masters, and while there was a small hiccup and some miscommunication at first, things don’t always go perfectly—and that’s okay. What truly matters is how a business handles the unexpected, and in this case, they exceeded my expectations. Once I explained the situation to Scott, he took ownership immediately. The way he resolved the issue—without hesitation, excuses, or pushback—was genuinely impressive. Even more, he personally followed up with me multiple times afterward just to make sure everything was still okay. That level of care and accountability is rare. In the end, the quality of their work and their commitment to making things right earned my full confidence. I’m giving them a well-deserved 5/5 stars. Highly recommend.

Anne Hickman

★★★★★

3 years ago

We brought our jeep to Collision Masters for some bodywork after another local business did shoddy work and refused to correct it. From start to finish, Collision Masters was AMAZING. Their level of professionalism is unmatched. I was impressed with attention to detail, level of communication, and quality of work from the owners, to the front office staff, to the guys who did the actual work. The owners actually delivered my old parts to me at home so I did not have to rent a truck to haul them! The jeep looks amazing now, and I truly cannot thank them enough. --Dannie Blanton & Anne Hickman