Google Reviews
Katherine Bouttier
★★★★★
3 weeks ago
Took my car in for a large comp claim with a lot of body damage. They quickly evaluated the extent and worked hard and efficiently to repair as quickly as possibly. From going above and beyond in finding parts to insuring that the claims adjuster was up to date. Frank and Gregory are the best and I purposely drive over an hour and half just take my car to this collision center because i know they're the best.
Retro Lux
★★★★★
a month ago
Josue and Michael helped me rigorously throughout my request to paint several parts. It was a difficult paint color however he reassured and made sure that their painter matched the pearl color that I wanted. If you're ever going to their collision center whether it be for an accident, or like my own personal project of painted parts, ask for Josue or Michael and they'll make sure you're happy!
JV Sun
★
☆☆☆☆
8 months ago
🚫 Warning: Horrible Collision Repair Experience at Longo Toyota El Monte – Poor Service, Mismanagement, and No Accountability 🚫 I’m deeply disappointed with the service I received from Longo Toyota’s collision repair center in El Monte, and I feel obligated to share my experience to warn others before trusting this facility with their vehicle. I brought two of my vehicles—a truck and an SUV—for repairs following insurance claims. What should have been a smooth process quickly became an absolute nightmare due to incompetence, lack of accountability, and disorganized management. Not only did I have to return both vehicles TWICE because they missed obvious repairs the first time around, but they had the nerve to take both cars back without offering a rental vehicle to make up for their mistake. This meant more time without transportation—caused entirely by their oversight. And let’s be clear: these weren’t minor touch-ups; they were insurance-covered repairs that should have been done properly the first time. Even after taking weeks to “fix” things, there were still issues with the work. When I raised concerns, management was quick to deflect blame, offering no real solution or sincere apology. Instead, they continually repeated that it wasn’t their fault, citing “process” issues as if basic quality control and communication aren’t common sense in a professional service business. The most infuriating part was the manager’s prideful, dismissive attitude and refusal to accept responsibility. Rather than addressing their clear failures, they seemed more interested in protecting their image than providing real customer care. Their evasive responses, lack of transparency, and unwillingness to correct mistakes without pushback reveal a company more concerned with avoiding liability than delivering trustworthy service. I like protecting people's privacy and so if you're wondering which people were involved the manager with initials KM and the service people with initials FH and GS. I hate that they do this to people who bring them business. They will tell you that they will fix the issue and you just have to bring it back, then they will backtrack and say that's not something they will cover because it wasn't their fault. Just something that you wouldn't expect from a big company dealership. From the moment I dropped off my cars to the frustrating weeks that followed, I experienced nothing but: •\t❌ Unorganized processes •\t❌ Lack of follow-through •\t❌ Poor communication •\t❌ No accountability •\t❌ Disrespect toward the customer’s time and situation I regret ever trusting Longo Toyota’s collision department. If you value your time, your money, and your peace of mind, do yourself a favor and look elsewhere. This was by far the worst service experience I’ve ever had, and I hope this review helps others avoid the same costly mistake.
Angie Marin
★
☆☆☆☆
5 months ago
If I could give this place no stars, I would. We brought my car to Longo Collision Repair Center on September 11 for a back seat replacement approved by our insurance. What followed was one of the most frustrating and awful service experiences we've ever had. There were zero proactive updates. Every time we called for a status, we were told someone would call us back—yet no one ever did. We had to chase every piece of information ourselves. Today, after multiple calls, we were finally told the car was done but being held due to “pending payment.” This was news to us, as our insurance had already confirmed payment. After pressing further, we learned the repair center didn’t even send the supplemental invoice until this afternoon—nearly a month later—causing an entirely avoidable delay. We spoke with the manager, Mr. Chau, who was courteous and professional, but ultimately nothing was resolved. This kind of service is unacceptable—especially from a Lexus-affiliated facility. Poor communication, no follow-through, and delays caused by their own inaction. We expected far better and would not recommend this repair center based on our experience.
Rose Villora
★★★★★
2 months ago
I came to the Longo Certified Collision Center and they were very kind. Josue Pineda and Vic Martinez provided an excellent customer service. They were very supportive and they helped me with fixing the scratches in my car. Thank you so much! I appreciate all the hard work that you did for my car. Thank you!
Bobby Tanwangco
★★★★★
6 months ago
Frank Lopez and Gregory Martinez was a great help and easy to talk to in regard to the repair of my Lexus. They made the whole process easy to deal with. I will for sure recommend them to people who ask me for a repair shop. I am truly appreciative of the help and work done on my Lexus.
Gerson Garcia
★★★★★
2 months ago
GOOD WORK TAKES TIME. My adjuster Michael Keller made sure I got quality work done. Made things super easy & kept me updated with everything that was being done to my vehicle… I will definitely be coming back & I highly recommend them.
Freda Tong
★★★★★
4 months ago
I had a great experience at the Toyota body shop. The customer service representatives were very friendly and helpful throughout the process. The repair work was completed beautifully and looks excellent. Thank you for the great service!
Salvador Ponce
★★★★★
4 months ago
SALVADOR PONCE (TOYOTA owner) Quality of repairs? Edit 10 Richard and Johnny are the face of the the collision body shop department of the # 1 in the world since 1967... Longo Toyota dealer is the place for collision and maintenance repairs on my TOYOTA TRUCKS... They are always there to answer questions about my concerns I may have...I am treated as one as part of the family every time I come in with concerns... / will always be a Toyota truck driver... THANK YOU ALWAYS... Sal ponce... A 2002 Tacoma Prerunner and A 2017 Tundra TRD PRO 4X4 Truck driver... My TUNDRA TRD PRO 4X4 LOOKS LIKE I JUST ROLLED IT OUT OF THE DEALER'S driveway…shines like a brand new truck… THANK YOU RICHARD and JOHNNY for always being there... HAPPY HOLIDAYS 2025
Erick S
★★★
☆☆
8 months ago
When I got it back, the cargo net was installed, and the blanket was open full of sand. The paint was amazing. The bumper install has small marks on both sides . They said come back and have it vacuumed. The marks are standard lines from the factory. I paid so much i would have appreciated those "standard marks " removed before paint. This has been edited from my initial review
G Negrete
★★★★★
4 months ago
Longo Collision Center is the ONLY auto body repair shop I trust .Communication is on point from beginning until the very end. Frank is very dependable and insures quality service. Well experienced and very reputable .
Andrew Baker
★★★★★
3 months ago
Great Team! Estimators Frank and Gregory were very professional! They firmly advocated for the use of new, factory parts whenever possible, and always were available for updates. Can’t recommend them enough!
Kris J
★★★★★
2 years ago
I recently had my bumper scratch repaired by Michael Chau, the director, at Longo Collision Repair Center, and I couldn't be more satisfied with the results. He did an outstanding job restoring my damaged bumper to almost its original condition as a courtesy! The customer service was very professional exceptional as well. The attention to detail was evident in every aspect of the repair, from the polishing to the precise bumper alignment. Michael even took care of the bulge on the bumper that we hadn't originally even mentioned, going above and beyond our expectations. They were friendly, knowledgeable, and communicative throughout the process, ensuring I was informed about the progress of the repair. And most importantly, this was in line with the initial conversation over the phone, which Michael said that he can polish the scratched area as a courtesy and there were no hidden fees or surprises. See the attached pictures done as a courtesy, epic! Moreover, the turnaround time was impressive; I got my vehicle back in no time, which minimized any inconvenience as we were in and out in 15 minutes. The final result was an amazing bumper that looked as almost good as new. I highly recommend this auto body shop for bumper repair – they are skilled, honest, and provide excellent service. I honestly cannot believe they just did this. This is the shop to go, going in for another car soon for repair!
liljuve13
★★★★★
2 years ago
Longo Toyota‘s customer service is amazing and quality in the work they perform is excellent. My Camry came out looking like something straight out of the showroom! The communication between them and my insurance company was so efficient. They made the whole process so smooth for me! I will always recommend Longo to family, friends and even strangers! Great value on all aspects. Shout out to my estimators Jerry and Enrique, so helpful during the whole process!
Shirley
★★★★★
3 months ago
Collision center , top shelf all the way. They are overly attentive when you pull into the center. You are in good hands. This is my 3 rd round of repairs here with prior vehicles. They care. It’s a normal part of their standards. Thank you collusion team.
Thomas C
★★★★★
2 years ago
I came to this location after being involved in a rear end collision. I was greeted by Michael to help me walk through steps to get my car taken care of. He showed me what damages were needed attention to. I was then introduced to the techs that were going to handle the repairs to my car Saul and Yordi. Both were very responsive and provided updates about my car repair. My car took about 2 weeks for completion and it was earlier then what was told. The repairs came out flawless, they were able to secure me with OEM bumper, provided a car wash and also was able to find me a door handle key cover which I lost. Michael and the team handled everything with my insurance, to getting me a rental to taking care of the communication with the estimate. Thank you Michael, Saul, Yordi and the rest of the collision repair team for helping me get my car repaired with no headaches at all.
LaDonna Lewis
★★★★★
6 months ago
To whom it may concern, I could not be more proud to be a Longo/Lexus/Toyota customer. For more than 30 years, I have been a TK (Toyota Kid) Since the early 90’s. My Mom was a dedicated employee who took pride in the brand for more than 25 years. She continued to support the luxury brand beyond her retirement in 2010, and until her untimely passing of cancer in 2020. My first official college car was a Corolla and I’ve gone on to own many Lexus/Toyota vehicles since then. I am a new owner of a 2025 TX350 and LOOOOOOOVE IT! This brand is second to none, and our cars have stood the test of time, lasting year after year. Over the course of time I’ve needed to visit the Longo Collision Center and in the two most recent times, I’ve worked with Frank Lopez. Frank embodies everything a company could hope for. Someone who takes pride in their work, exhibits excellent customer service, has clear communication, shows concern and compassion for each unique circumstance, and is always willing to go above and beyond. This experience has made me feel loved, valued, and proud. I am so appreciative of the wrap-around love and support I have received. The service team did an incredible job detailing my car and it looks even better than the day we bought it. Thank you, Thank You, and May God Bless You! Britanny (LaDonna’s Daughter) KBAM FAM
Noralhuda Ismail
★★★★★
10 months ago
I can’t say enough good things about Michael and his amazing team — Nestor, Gustavo, and Bryan! This is the third time I’ve brought my vehicle here, and each time they have gone above and beyond to deliver outstanding service. Most recently, they fixed my side view mirror on very short notice, and not only was the repair done quickly, but the quality of the work was excellent — everything looks and functions like new. As a single mom who depends on her car every day, it meant the world to me to be treated with such kindness, urgency, and professionalism. Michael and his team made me feel completely safe and supported. Their compassion, honesty, and attention to detail truly set them apart. I will continue to recommend their shop to everyone I know and will happily share my experiences whenever I can. Thank you again to Michael, Nestor, Gustavo, Bryan, and the entire team!
Helia
★★★★★
5 months ago
"The car accident was a terrible experience. However, when I went to Longo Collision Repair Center, I was helped by the receptionist Josue. He was very compassionate and patient. He then introduced me to the estimator George. I was impressed by George’s expertise. I really appreciate his quick responses. All these give me great confidence to know that my vehicle would be under their excellent care at Longo.
M. Newman
★★★★★
6 months ago
I have have bought, brought in and had my vehicles serviced, repaired or also brought in for collision damage at their collision repair facilities numerous times (my wife and I keep getting hit by others) over a period of 20 years, and have always received excellent service and great communication from all involved. This dealership is highly recommended.
