Colorado Jeep Service Department

Perry Family

★☆☆☆☆

5 months ago

I really don’t know where to begin. They had my car for two months. Two months of rental car fees. Charged me over 6k for a shitty repair. Repair- POOR. Communication- POOR. Customer service- POOR. I would NOT recommend this place to my worse enemy. Seriously, don’t take your car here. Find another Jeep dealership.

Marianne Dixon

★★★★★

5 months ago

I had a ghost touch radio problem, which is common in the 2018 model. It took a little while to get the problem resolved but once the part was in and I was able to get my car in for the repairs, everyone was so nice and helpful. Cody was so efficient and they offer an Uber to and from work so that was very convenient. Thank you!!

CheLene Harris

★☆☆☆☆

5 months ago

The pic below is the beginning of my sags.... (Continued) I picked up my vehicle 9/27/2025 I drove my vehicle 1 day the check engine light came back on, I had my son take the car to AutoZone and check the code for the check engine light! Low and behold it's the same diagnostic code🤔 I had my son take my car back 9/29/2025, I have been calling, and calling! The managers mailbox is full! Cody's mailbox is full! And LaCretia the warranty technician that called me and told me the vehicle was fixed and I only had to pay $224, is no.longer answering her phone! Oh yeah and today is 10/01/2025 and I still do not have my vehicle back! I have not have my vehicle for almost a month and I am paying for rides back and forth to work. I am just really frustrated with the experience! I looked on the email to see what progress has been made and I'm still at drop off😢 And I honestly believe they cleared the code, took my $634, and sent me on my way!

InMoon Kim

★★★★★

6 months ago

I had a great experience at Larry H. Miller Jeep in Aurora. The team was professional, helpful, and made the process easy from start to finish. They really took the time to answer my questions and made sure I felt taken care of. I would definitely recommend them to anyone looking for a Jeep.

Alison Thaler

★☆☆☆☆

4 months ago

Absolutely terrible dealership. They never answer the phone when you call, no matter what time or how many times you try. My Jeep was there over 4½ weeks, and the same day I picked it up, the check engine light came right back on — yet they’re still trying to make me pay again even though the issue was never fixed. I have 42 pages of unresolved repairs, and the mechanics clearly don’t know what they’re doing. I’ve already reported them to the BBB and Jeep corporate. Do not take your car here.

Linda Wyant

★☆☆☆☆

5 months ago

This was the worst experience and worst customer service I have ever experienced. They had my car for 20 days and it cost me $9,000. They kept adding on things that needed repaired. I tried to ask my service tech (Robert) about the repairs and I was never able to get in touch with anybody. Finally contacted the manager (Will Miller) and all he did was argue with me and not listen to what I was asking. Now I have my car back with the same issue that I originally went in for (the check engine light is on), plus when I left the dealership, my A/C doesn’t work. It was working when I took my car in. I have asked for the General Manager to call me, a manager and have tried countless times to reach a service tech and never get in touch with anybody. I only gave this one star because it wouldn’t allow me to say no stars.

Sabrina Lozano

★★★★★

5 months ago

The service was good. The service fellow Cody was there all by himself. And he seemed to hold up pretty well, he was able to get everything done other than to call me. And let me know my vehicle was done. But I just came by and it was ready. Somebody needs to get that poor fella. Some help other than that, it was good service.

Greg Lunsford

★☆☆☆☆

5 months ago

1 star only because it's required. 9 months ago brought the Jeep Renegade in. That's January 2025 for who ever is counting. 3 weeks to diagnose and am told I need a new engine. 60k miles is something like half life but no warranty and no prisoners. $6K is the estimate. Trade guy was beyond condescending and offered $1500. January fades to February and on until June when the estimate has grown to $12k. Discounted to $10. And finally delivered. 3 miles away from LHM on Havana the drive shaft shatters - not installed correctly. Another month. Gert it back and park it while off on a trip. Come home to an oil puddle. This is August and some 100 miles on a new engine. Back to the shop. Sept 25 finally get it back again and hope it runs long enough to sell it. 9 months and I've had it less than 2. 3 rounds with the mechanics and pardon me but I am not confident it's actually repaired. Need service. Go somewhere else.

David kareem

★☆☆☆☆

Edited 5 months ago

I am truly disappointed with my recent experiences at this dealership, especially after being a loyal customer for 10 years. Unfortunately, my last three oil changes have been unsatisfactory. They either neglected to perform the tire rotation or spilled oil on my engine. Most recently, I waited for three hours for my oil change, only to find out it wasn't completed. I had to ask for my truck back, which was incredibly frustrating. I sincerely hope that the management addresses these issues and works to improve their service. 😔😔

Aaron Jaramillo

★☆☆☆☆

5 months ago

Unfortunately, had a poor experience at this Precise location. My battery died on my Jeep and needed a new one which was covered under warranty. They originally told me it would’ve been done that day. And then I wasn’t able to get my car For two more days after that, nobody reached out to let me know if there was an update so I showed up and Asked for my car back. Also, no one is attentive to any Customer walking in. A simple” Hello, how are you, we will be right with you” Goes a long way.

Gabriela Jacobo

★☆☆☆☆

5 months ago

Taking my jeep to your service was a bad decision. The entire service team needs training! Two hours calling and no one answered, I got a text after 5 hours requesting authorization to service my jeep. When I scheduled the appointment the service rep stated it would take 4 hours to complete the service, it took over 6. You all need training or hire good professionals.

Colin Shannon

★★☆☆☆

5 months ago

Went in for service on my 2021 jeep compass. Customer service desk were all super nice. However I asked for detailed inspection since my vehicle is at 50k mile mark, and I highly doubt they checked anything but my battery. On the report my mirrors apparently “passed” even though my drivers side mirror is fully shattered. They also quoted me $800+ for main + aux battery replacement - absolutely ridiculous price. Will be getting those replaced elsewhere…

Shea Breed

★★★★☆

Edited 5 months ago

Update 10/8: Communication was much better and the service time was as promised. I can't give 5 stars based on the previous service but definitely worth the upgrade. Update 10/5: My check engine light came on after the recall service. I've already got another appointment scheduled for it, and hopefully, I'll be able to add some positive feedback to my reviews then.. I had an absolutely terrible experience with the service department here. I was initially quoted 5-7 days for my vehicle repair, but the final turnaround time was an unacceptable 18 days. The most frustrating part was the complete communication breakdown. Repeated messages sent via the provided text service for updates were ignored, leaving me in the dark for over two weeks. The online status link they provided was either broken or showed the vehicle was still only checked in, with no status updates on work being performed. Both of the primary communication methods failed. Given the significant delay and the systemic failure to provide basic updates, I expected some form of acknowledgement, but no compensation or future service discount was offered upon pickup. This shows a complete disregard for the customer's time and poor service recovery. I cannot recommend this service department.

Nathan Pai Schmitt

★☆☆☆☆

6 months ago

Bought my Jeep here, but will never cone back due to 4 horrible service experiences in a row over the course of 3 years. Most recently, waited 2.5 weeks and didn't even do a diagnostic, and even that took a LOT of effort trying to communicate via ohones (they pretend they can't fix them) and their text system (mostly told 4 times over the 2.5 weeks "it'll be diagnosed today"). After expressing frustration via text at the 2.5 week mark, same day the said they "found" the problem and fixed it. They said it was a lose bolt (ha!), picked it up and it was IMMEDIATELY obvious that they didn't fix it (the same extremely obvious clunking I brought it in for). They clearly just wanted to just get it off their lot. AutoNation West correctly diagnosed as transmission issue and they have FAR better service and communication. Will not be buying or getting service there again--LGM was bought by national auto chain Asbury Automotive so it's not even local anymore. They've been saying there are issues with their phone systems for 5 years. You have to call someone in sales and get them to track down someone in service. Although pretending the issue was just a loose bolt was bad, the multi-year choice to pretend they can't fix their phone system is worse because it signals systemic integriry issues within the company. If they actually wanted to fix it, they could get Google voice or other VOIP numbers temporarily while they fix the actual phone system (this takes 5 minutes to set up)... but 5 years of this is a choice to deprioritize customer experience. Won't be buying my next vehicle from any LHM or Asbury owned dealership and will be telling my friends the same.

Malina M

★☆☆☆☆

4 months ago

Fool Me Once, Shame on You. Fool Me Twice… Shame on Me. I’m not sure what’s going on with the Larry H. Miller Aurora Jeep Service Department, but after giving them a second chance, I’ve learned my lesson — never again. Please, do yourself a favor and take your vehicle anywhere else. First Experience (December 2024 – January 2025): They had my car from December 27, 2024, to January 21, 2025. No, it wasn’t waiting on parts — they basically lost it. Something happened with the service advisor assigned to my car, and apparently it never got reassigned… until I called repeatedly. No one ever communicated that with me. Every time I called, I got the same response: “Oh yeah, your car’s here.” That’s it. No updates, no progress, no accountability. It wasn’t even officially diagnosed until January 21 — nearly a month later — and the punchline? Nothing was wrong with it. The codes had cleared on their own. So my Jeep sat there for weeks for absolutely no reason. And yes, I called constantly every other day getting the same runaround, made to believe someone was “checking on it.” Checking on what, exactly? I was just happy to get my car back and move on. Second Experience (October 2025): Fast-forward to this month. Power steering issues. I scheduled an appointment through their system for Tuesday at 8 AM. My Jeep wasn’t even looked at until the following Friday — 11 days later. When I called Thursday (48 hours later, which I think is fair), I was told I’d get an update by end of day Friday “at the latest.” Spoiler: that didn’t happen either. My car just sat there again — untouched, uninspected, and ignored. And to make matters worse, you can’t even get anyone to answer the phone. I’ve called multiple times and can’t get through on either of their service lines. On the rare occasion someone does pick up, they say, “Let me send a message and I’ll call you right back.” That was a Monday, days later my phone has still not rung once. I’m a one-vehicle household with a full-time job, so it’s not easy for me to just show up in person. But it’s ridiculous that I even have to consider driving over there just to get a basic update on my own car, a car that’s still sitting there untouched. What’s the point of having a scheduling system if your scheduling system is not going to actively reflect the work that you’re actually able to do in a timely manner Bottom Line: I’ve lived in multiple states and taken my Jeep to different dealerships and this one is by far the worst. They don’t communicate, they don’t follow through, and they clearly don’t value their customers’ time. Larry H. Miller Aurora Jeep should not represent the Jeep brand. Learn from my mistake. Don’t give them a second chance you’ll just be left waiting… probably until your last breath.

Shenia Ivey

★☆☆☆☆

5 months ago

They fulfilled a recall issue on my Jeep Grand Cherokee and after I had had it back for a few weeks I had several issues that had NEVER happened prior to the repair. We took it back on Labor Day evening for the appointment that we had on 9/3/25. On Thursday of that week I spoke to service agent who called and was told that it would be seen in in 7-12 days. After 14 days I received a text that they would be getting my car into the back. After 2-3 more days and I had not received even a text and I had sent 2 texts asking for updates. My husband went to the dealership and was told it would be several more days before they got it in to look at it. My husband who is very patient was upset and brought my car home!

charlie williams

★★★★★

a month ago

I had to go in for a repair that I was expecting to be there for a few hours. So, When I arrived I was helped by Stephanie. She was so delightful and present. She heard my concern and once I was checked, she was all over it! You know how you check in and you get the fake greeting and lethargic attitude, like at Honda or bmw, NOT HERE! I waited a total of 35 minutes, if that. Stephanie made me feel respected and had my back all the way. If you don’t receive thst kind of care at your place, then give your business to Stephanie and Larry H Miller Jeep. They don’t leave you hanging and feeling like a number. Also a HUGE Thank Uou to Ton, the Service Manager, he also made me feel heard, respected and nothing less than apart of their family. GIVE THIS PJACE A TRY. PS I love my first Jeep! Mobe is loaded with cloth seats and the price was so good. When I was doing my application for credit other ppl were drewlin on it. So the prices are great too. . Thank you to their GM, Jennifer