Google Reviews
Amber Eggleston
★
☆☆☆☆
11 months ago
I just bought a 2004 Toyota Highlander from them a month ago, I had the car for a day and it broke down. Turns out the timing belt was shredded! Spoke to Steve and he confirmed they didn’t even bother looking at it all the did was check the fluids and the brakes. The heater also isn’t regulating the temperature either. So after having my mechanic fix everything plus the tow truck fees the total cost is now $2416. Steve said all they will pay is a $1000 since it is a used car and there’s always a potential for stuff to go wrong. I will never go back to them or recommend them to anyone. Stay far away from them
Don
★★★★★
6 months ago
This was the easiest car buying experience. Steve was great, just let me drive several cars without breathing down my neck trying to sell me something. I am surprised by the negative reviews because my experience was completely the opposite.
Tanaya Say Mendoza
★
☆☆☆☆
2 years ago
HONESTLY The most UNPROFESSIONAL business I've EVER dealt with. Owner is definitely NOT someone who should own let alone run a business. I drove over 4½ hours to get this vehicle. Asked a simple question about the vehicle and he proceeded to get an attitude and was VERY RUDE. Did NOT give one care in the world about any concerns I had about the vehicle I was purchasing. He told me to leave if I did not like it or if I was going to question his vehicles. Asked to negotiate a price and he got offended and AGAIN proceeded with his little man syndrome attitude. Definitely VERY DISRESPECTFUL. ZERO STARS !!!!!VERY VERY UNPROFESSIONAL!!!!!
Ram de la Cerna
★★★★★
9 months ago
Mr. Steve Helped us a lot. he is a God Fearing man. he will help you find a car that fits your budget. Thank you Mr. Steve!
Dan Foster
★★★★★
a year ago
This was an exceptional story of customer service. We found a great vehicle that we wanted and bought it. A day after it had some issues starting and it seems to be something was drawing on the power. Steve and his team immediately decided to fix it and make it right even though they didn’t have to. They worked on it, fixed the problem and even followed up with us afterwards. Amazing, friendly, and supportive customer service. Absolutely outstanding! Will be a return customer.
Chelsea Black
★★
☆☆☆
7 months ago
BUYER BEWARE! I almost bought a car but then the owner Dustin was very rude and even mentioned a car he sold was going to have issues down the road. Tim the salesmen did his job well but when chatting with Dustin he said I was playing him for a little misunderstanding for not having purchasing a car in YEARS like 15 years… BUYER BEWARE!
Treena Gower Foster
★★★★★
a year ago
We bought a vehicle from them and when we got home it had an issue. Steve immediately had us bring it back. Not only did he take the time to find the problem and fix it, he charged us nothing for it. Amazing service and I’ll be recommending them to everyone I know!
Macive Xiong
★★★★
☆
2 years ago
I was a bit concerned before going in by reading all the bad reviews. But here's what I experienced: Front desk was very accommodating. The office is comfy, they have a cute bunny jumping around. Front desk answered all my questions and she was super kind overall. You get to test drive any vehicle you want, by your own. They have a variety of options in their inventory. Most of the "old" cars seem to sit there for a while, the one I picked was there for about a year. I tested a couple and found the one I like. When discussing the price they were doing their best. And ended up giving me a good deal. They have car fax printed for you to review, I'd say they keep it straight forward, no big dealership kind of communication. You walk in, test a car, discuss the price and it's a yes/no. They would have already given you the best they can offer. Vehicle-wise, I picked up an old car, felt great when testing, was skeptical about the engine and stuff that might have some problems (because the price was lower than the market). Got inspections today and the car has only some minor issues which can be fixed under a couple hundreds. I'd definitely recommend this dealership.
Andy Peyree
★★★★★
a year ago
I bought my 2012 Prius V from these amazing folks several years ago, and since then, I've brought her back in several times as they have always been nothing but completely honest about what really does and what really does not need fixing or repairing. They charge less than most other places I've been to for repairs, and they know the Prius vehicle as good if not better than just about anywhere I've ever been, including Toyota dealerships. If you're in the market for a new vehicle or need to get some repairs for one you already own, this is the place to go, because while honesty and integrity aren't normally associated with car sales and dealerships, this place has both in spades.
Steven H
★★★★★
2 years ago
I had a great experience purchasing a car from Columbia Sales and Service! I found a car from CarGurus which lead me to this dealer. The car was priced right for it's condition, the carfax was provided, so it was an easy purchase. I worked with Sara, she was helpful and attentive throughout the buying process, especially when working with my credit union to finalize the loan. I had a minor tire light appear after the purchase and they provided me a loaner vehicle while fixing the issue. Everything was resolved within days and I've been very satisfied with my vehicle purchase ever since! I recommend going to this dealer for your next car!
H S
★★
☆☆☆
Edited 4 years ago
UPDATE- When test driving the car my husband mentioned it shifts strange in 3rd gear. They brought out their mechanic and he said it’s fine…. Over time it got worse. We took it to the transmission shop and come to find out, the transmission is done for and we need a new one. Bought the car for around $6k and a new transmission costs $4k. Long story short, they knew something was wrong but decided to scam us anyway. So that’s awesome. Bought a vehicle from them and they were super helpful and honest. My husband is a mechanic so we were happy the motor didn’t have any issues. He thought it shifted funny but they assured us it just hasn’t been driven in awhile and it was fine. Will update if that happens to change.
Marian Zdrantan
★★★★★
4 years ago
I have bought many vehicles over the years from this establishment and have had a good working relationship. They have helped me with repairs when I needed them and have been more than fair. I'm understanding that I'm buying a used vehicle and that used cars are just that. I assume understanding and use an educated choice in my purchase. If it needed tires or a repair they were happy to help and get me a fair price. I recommend them to friends of mine with confidence.
Mahalia Laveau
★★★★★
2 years ago
I'm soooo grateful I found this place to buy my car! I had some issues initially, and I panicked, basically due to the fact that the last time I bought a used car(from Apex Motors in Parkland, WA), the car crapped out less than a week after I bought it. The dealership was like sorry about your luck! However, Steve and Mahila put me at ease and went above and beyond to solve the problem immediately. I will buy from here again when the time comes, I'll recommend them to anyone I know who's in the market, andI recommend this place to anyone who wants to be absolutely sure that they are getting the best used car experience. Thank you again!
M CV
★★★★★
3 years ago
I was a bit leery going in, having just experienced both corporate and small-business car sales tactics, but they were excellent. They had a surprisingly wide (and clean) inventory, but didn't look overcrowded. They had clear and courteous communication, both in person and remotely, without being pressuring at all. They allowed me to do a test drive on several, and pre-purchase inspection on my top choice. They were straightforward about their fees, not even falsely inflating the registration and title fees like some places do (here's looking at you, Ron Tonkin), and they followed through cleanly with filing those for me after the purchase. 6 months later, I'm still very happy with my purchase from them.
Jake Green
★★★★★
4 years ago
The team at Columbia were a breath of fresh air after my long car buying journey. My salesperson was patient and never pushy as I looked at the cars I was interested in. She was able to answer all of my questions about the vehicle. They have a good stock of cars at a fair price and are transparent about any issues a car may have. I wish more dealerships were like this one. I fully recommend buying from them.
Susi Mendler
★★★★★
a year ago
Saw the bad reviews but I had a great experience here. First time car owner and Steve and Mihayla were very kind and easy to work with. I had a problem come up and he fixed it no charge and gave me some tips to prevent it from happening again. I’d recommend
Forrest Allen
★★★★★
2 years ago
By far the best experience I have had buying a car. They are straight forward and easy to talk to. They were very kind to my two daughters as well. 100% recommend buying from there.
Ashley O
★★★★★
8 years ago
This dealership was amazing! We just bought a mini van from them and our bank made a few mistakes so we had to keep going back and forth. The workers were so patient and kind. Very friendly and accommodating! For our next car purchase I would return!
Jose Bills
★
☆☆☆☆
4 years ago
Vary unprofessional went to look at a 2005 Audi tt quattro for 10k online they said everything was good on it but there was something wrong with the gear shifter. You had to put it in second fast then in to reverse really fast and hard. Didn't get to talk anyone in finances was told it would be 50% interest for the car. The mechanic guy was really cool tho gave me his honest opinion of the car and to not get it. Nice people but unprofessional in a lot of ways would not recommend this place drove an hour and half to find out there was something wrong with the transmission. Over all not a good place to go to for a car.
Ryan Nielson
★★★★★
3 years ago
Awesome Dealer Ship, Very Respectful, Easy Going, Storng Communication Skills, and very Helpfull! I just recently bought my 2009 Prius form Columbia Sales and Service, and Sarah was nothing but helpful! Very respectful and patient with me, through out the entire process I never felt pressured or perswaded to choose one car of the other and in the end they gave me a good deal for my car. I highly recommend Columbia Sales and Services after this experince and I will be sending anyone in need of a used car!
