Complete Auto Repair LLC

Nancy Martinez

★★★★★

3 months ago

Complete Auto Repair is absolutely amazing!! I literally go there for all my car needs. The owner, Moe, is super friend and helpful! He's genuinely interested in helping customers and providing the highest and best customer service. If you have any car troubles, come to Complete Auto Repair. Oh, and they have a really comfortable waiting area! There a TV, drinks and snacks ☺️👌🏽 You won't be disappointed with their customer service!

Richard Wright

★★★★★

2 months ago

My 2017 Ford Explorer was losing coolant so I took it to Complete Auto Repair for diagnostic, estimate and repair. Alex checked me in and the next day called to inform me it was a leak on the water pump. He also stated due to the engine design with the water pump integral to the engine it would be an expensive repair with 14.7 hours of labor. I approved the work and Alex kept me well informed of the repair progress. I feel the shop was honestly concerned about the repair cost and worked with me to efficiently manage additional work items and parts. Once complete Alex continued his outstanding customer service by identifying a couple of discounts that I qualified for thus reducing the total repair costs by about 12% which was sincerely appreciated. Bottom line, I would gladly take my Explorer back to Complete Auto Repair for service.

Awesome Adria

★☆☆☆☆

3 months ago

My brother used to work for LK and he recommended I go here for a diagnostic because he believed his old coworkers transferred over to the new company. Even my Dad recommended them. I scheduled an appointment and explained what I needed. The person that helped me, put me down for a pre-purchase inspection and asked if I wanted an oil change too, which I accepted. He quoted the oil change for $60-$90 which was fine. I waited for almost 2 hours for them to do the inspection. The inspection and oil change came out to be almost $400! I was never quoted the cost of the inspection which I would have took my business elsewhere had I known. I paid it and felt well at least I know what I need to get fixed, so I just charged it to the game. The reason why I am rating it 1 star is because my car has more issues than what they quoted and now I feel scammed, because what was I really charged $300 for? They only mentioned issues with my steering and spark plug, but I for sure need back brakes, valve covers, and an air intake duct. Possibly new o2 censor, trunk won't open, and I am wondering if there is issues with my shocks. They didn't check my tire pressure either so now I wonder what all they didn't check and what did I really pay for? Again, I feel scammed. I don't mind paying for service if I'm getting what I paid for, but I can't justify this. I feel so embarrassed about the whole situation when I talk to my dad about it. I cannot recommend.

George Calbert

★★★★★

4 months ago

I couldn’t be happier with my experience at Complete Auto Repair in Bremerton. Moe — the owner and a good friend — went above and beyond. He didn’t just look at my truck and guess; he asked detailed questions about how I actually use it, what I haul, how often I drive, and what kind of performance I expect. Because of that, he recommended the perfect set of tires along with the right brake pads and rotors, and took the time to explain the differences between the brands so I understood exactly what I was getting. Chad, the service manager, made sure everything was done correctly and finished right on schedule. The communication was great, the work was top-notch, and my truck now drives better than it has in years. And I’ve got to say — the show room itself is cleaner than some doctor’s offices I’ve been in. The waiting area is comfortable, stocked with refreshments, and actually feels like a place you can sit for a bit without wanting to escape. Little touches like that really show how much they care about the customer experience. Honestly, if everyone had a “Moe” in their life, we’d all have safer cars, better coffee in the waiting room, and far fewer headaches. Highly recommend Complete Auto Repair — trustworthy, thorough, and genuinely customer-focused.

Erik Ochoa

★★★★★

5 months ago

Excellent service , Mo and his team they repaired my truck quickly and at a affordable price. They have gained a new customer. I highly recommend them.

Serenity Wright

★★★★★

a year ago

I had an exceptional experience with Complete Auto Repair, especially working with Mo! He was incredibly professional, knowledgeable, and went above and beyond to assist me. Not only did he help get my car open, but he also took care of my ignition coils and spark plugs with efficiency and precision. I called their brother shop, Bucky’s prior to going in because I smelled a funny smell in my car and it was shaking. Mo was very quick and knowledgeable with helping me solve the issue! One of the standout perks of their service is their complimentary chauffeur service for big jobs, available Monday through Friday—a true luxury convenience that makes car repairs stress-free! Plus, their waiting area is top-notch, with drinks, snacks, and a TV, making the experience even more comfortable. Everyone here is so friendly and professional, creating a welcoming environment that truly sets them apart. If you’re looking for top-tier auto care with outstanding customer service, Complete Auto Repair is the place to go. Highly recommend!

Matthew Basile

★★★★★

6 months ago

I brought my VW in to have my tires replaced, and they did a great job! They also took the time to explain some of my vehicle’s shortcomings and what to expect long-term. Mo is great at adapting to his customers needs. He worked with me as a poor college student and recommend the best options that fit my budget. Overall, I’m very impressed with their work, communication, and professionalism. Highly recommend!

Leigh-Andra McKinnis

★☆☆☆☆

Edited a month ago

We brought our vehicle in to have our Freon top up and examined. Paid a hefty price without getting a diagnostic done on our vehicles ac unit after it wasn’t used in a timely manner. The same day we received our vehicle, we experienced a check engine light. We took our vehicle back to get examined and was billed for different services that was done a day prior to taking our vehicle there from their sister shop (oil change). Now, to get our vehicle repaired due to their carelessness in checking the ac system, we must pay 1k for repairs beside the $500 we basically paid to get our vehicle and Freon checked out. This place SUCKS! I wouldn’t advise ANYONE do bring their vehicle here! Bc after they screwed up our vehicle, told us to bring it back so they can check it, they charged us $216 for getting not a shit done to it! They’re definitely NEVER getting a service from us with any one our vehicles again! All did an additional edit: they are very rude and unable to take accountability for their faults! I’d love to go back and forth bc we have kept a record of the calls AND the copy of the receipt. We spent almost 2k to get reimbursed $200 for the service we were NOT provided!

Kenneth Rowen

★☆☆☆☆

5 months ago

I do not and will not recommend this place. Had my car towed there after it wouldn't start explain that I was experiencing some other issues was told that they were going to go through the vehicle. Was charged almost $1,500 for a rebuilt starter that requires two bolts for installation ( priced starter myself brand new ones are $189) after I received my car back from day one it's been nothing but troubles after looking under the hood realize they broke numerous clips from airbox to coil packs now my car isn't running at all was also told I was going to get a 10% discount on the starter never received that just don't get how businesses like this function. I'm only speaking on my experience I've read some of the other reviews and people will have had good experience with them unfortunately that wasn't the case for me. From start to finish it's been a horrible nightmare out of an experience

Corrine Maurins

★★★★★

3 months ago

Complete Auto Repair exhibited amazing customer service today. I got an appointment within the hour for something that Tacoma Toyota messed up on. Complete Auto Repair fixed the problem in 5 minutes!

Umair

★★★★★

a year ago

Took my 2018 Infiniti Q50 to get new shocks, rotors, brakes done. Dropped it off early when they opened, and they called me when it was ready. Job was well done, don't hear no squeaking from my brakes/rotors. Drives a lot more smoother with the new shocks. Would recommend anyone to get their auto care done from here as the staff was super friendly and appreciative that I brought my car there for business.

Crystal Gale Copley

★★★★★

6 months ago

We just moved to Bremerton and tried Complete Auto Repair for the first time. They’ve been really helpful and straightforward, with prices that are much better than the dealership. Moe even helped us replace a stubborn screw on our license plate, which was a small thing but showed how they’re willing to go above and beyond to help out. They also give coupons for future visits, which is a nice bonus. Overall, a reliable shop we feel comfortable coming back to.

Victoria Wheeler

★★★★★

4 months ago

Chad saved my car and my wallet today. I accidentally poured head gasket sealer into my oil and it really could’ve damaged my Jeep. They gave me a recommendation for a tow and fit me in for an oil change before they closed today. They could’ve easily taken advantage and they chose to look out for me instead.

Melinda Schlegel

★★★★★

6 months ago

I just experienced complete auto repair today with Moe and it was an absolutely amazing experience!!! First of all my car broke down unexpectedly and I needed my alternator replaced. I received two other quotes from other places and they were both $250-$300 more expensive than complete auto repair. Secondly Moe was able to take me in the same day and have me out of there within a couple hours! He was able to let me know about some thing that was causing another problem and made sure to inform me that he would help me out with that and find a way to keep it within the warranty of the current part that was getting ruined from the other part . it was fair kind fast amazing and honest. Definitely choose complete auto repair for all of your needs. I will be telling everyone I know about them!

Hazel

★☆☆☆☆

Edited 5 months ago

I brought my car in to get realigned because I hit a big piece of trash on the highway. They charged me for a realignment first and then told me my tie rods etc were bad. I was told they took my car for a test drive but I didn't see it leave the garage. 2 days later my transmission went out. Prices are insanely high. Got quoted for 9k to replace my transmission. Took it down the road and another mechanic quoted me 5k. I'd avoid this shop.

Tiffany Mallek

★★★★★

7 months ago

I don’t usually leave reviews, but I had to take a moment to share my experience. The gentleman who works here went above and beyond to help me. Even though he was clearly busy, he took the time to look at my car and within just 10 minutes, he was able to diagnose the issue. That kind of attentiveness and professionalism means a lot, especially when you’re in a stressful situation. I truly appreciate the help and highly recommend this place to anyone needing honest and efficient service.

Bilal Rajpoot

★★★★★

10 months ago

Great customer service. They fixed my car in less then 2days, while other shops said it would take a week to replace the transmission. Very happy with the service and would definitely recommend