Corona Auto Body

Elle

★★☆☆☆

a year ago

Car came in for an inspection and repair. Was pretty clear right off the bar these guys were acting a bit shady. Quote was quite high, but not fully finished when I asked why it wasn't being totalled since the repair was so high. Estimator said that the word wasn't quite done. When the final quote was sent to the insurance it was a lot lower and they still couldn't figure out where the giant puddles were coming from. They didn't know how to check the transmission fluid so it went to the dealer (who told me over the phone how to check it myself and was also curious as to why my car wasn't totalled out too). No luck, but now I don't trust Corona to do what's best for my car and I can't risk it blowing up after leaving. I towed my car to another shop after many weeks of back and forth wasting my time and energy, only to have their inspection find the other damage and total out my car in less than 48 hours. Corona, is not looking out for their customers at all. My insurance company spent so much extra money with the games, I wish I had just towed my car to my preferred shop sooner. These guys only cared about their Bottomline. I will not use and I will be reporting to BBB since that where my recommendation came from.

vijay patel

★★★★★

11 months ago

5 stars for this place! The system provided with constant car updates and status is very efficient. George who was overseeing my car is excellent. I would highly recommend this place to my friends and family.

gina valdemar

★★★★★

2 years ago

My vehicle was in a minor accident and I was referred here from my insurance. I worked with Teddy, he was very nice and knowledgeable. They washed my vehicle and it was ready for inspection when I arrived. They offered a lifetime guarantee on the work. I was initially worried about some of the other reviews, but I would recommend this location and appreciated their professionalism. I had a very good experience.

Perry Aseltine

★★★★★

8 months ago

Customer service is great (George especially). They do good work at corona auto body. I would recommend them to anyone

Alex Alexander

★☆☆☆☆

8 years ago

I had my Wife's 2017 Honda Accord repaired here about 2 months ago. One of the worst experiences I had at a repair shop. Ted was real polite at first very friendly and extremely reassuring that my car would be just like new. After more than 3 weeks of my Wife and I driving around in a rental we finally received the call from Ted informing us that our car was finally ready for pickup. My wife picked up the car since I was not home. After she got home she decided to fill up the trunk with her everyday stuff and long behold trunk was full of trash and after further inspection found out the spare tire was missing, the right side mirror was loose(barely hanging on), the right front passenger tint had bunch of scratches in it, bunch of engine grease handprints all over the back seats, headrests, ceiling, all over tan leather interior. I called Ted and complained, reminded him that I told him "I don't want to have to make another trip out here, so make sure everything is perfect" and he reassured me don't worry we are perform PERFECT repairs here. His whole attitude changed he was rude, denying everything, saying NO WAY it's his mechanics, spare tire? Oh yeah we still got it go ahead and come on back and we can throw it in for you. Extremely bad experience, never EVER going back to that dump. If you need body work done and be satisfied this is NOT the place to go.

Livourus

★★★★★

6 months ago

Absolutely lovely service! The employees were very attentative and patient with our questions. Would recommend to anyone who may be inexperienced in auto.

Mark Nessim

★★★★★

a year ago

I had a fantastic experience with Corona Auto Body, thanks to Jorge! He was extremely professional from start to finish, keeping me updated throughout the entire repair process. Jorge made everything a breeze, ensuring I was well-informed and stress-free. The quality of the work and the level of customer service were outstanding. Highly recommend!

Michael Hernandez

★★★★★

2 years ago

Great service and fast. They do an excellent job with my vehicle, making it look like new again. I have been having bad luck on the road been there 3 times for repairs. They take of everything.

Samantha Diaz

★★★★★

10 months ago

Went here today for a small but deep scratch on my Tacoma, George was the best!! Hands down! Touched up the scratch for me within 10 minutes got me in and out, thank you for your great customer service George! Very nice, professional, and took care of us. Thank you so much!! definitely recommend this auto body shop.

Mike

★☆☆☆☆

7 months ago

If you're looking for shoddy work, damaged property, and abysmal customer service, then Corona Auto Body is the place for you. As a AAA member, I trusted their recommendation, but choosing this shop was a huge mistake. I'm pleading with you—take your vehicle to another shop! This shop needs to be put out of business! They originally told me the repair would take a week. Instead, it took a staggering 3 weeks for them to not get it right. They rushed it and called me after just two days, claiming my car was ready. When I arrived, they immediately tried to pressure me into signing off on the work before I even saw the vehicle. DO NOT SIGN anything until you've THOROUGHLY inspected their work! I'm glad I didn't. The car was not ready. There was still a dent in the front fender, the headlight had deep gouges and scratches, and the front wheel well was missing three clips. They also had scratched my passenger side mirror while the car was in their care. When I pointed out the mirror damage, they denied responsibility. Jorge tried to wipe it off with a rag, but the gouges are still clearly visible. Their excuse for the other issues? A "QC failure." At this point, Jorge said he wanted to "try" and make it right and promised the car would be ready by Friday. Friday came and went, with another call saying it would now be ready by Monday or Tuesday and that he was going to go ahead and take care of my mirror only after I got Tripple A involved. When I finally went to pick it up on Tuesday, the headlight was now chipped and missing a piece. They promised to order another headlight and call me for the installation. When I went in on Friday to have the headlight replaced, they brought my car out, and it was now scratched again from their careless work. To top it all off, one of the other ladies consistently gave me a hostile, "mad dog" stare as if I was a nuisance. The incompetence is jaw-dropping. This place is the definition of a "turn and burn" body shop, rushing vehicles through with no attention to detail or pride in their work. The staff is unprofessional, unhelpful, and seems annoyed by your presence. A special mention to Shawna at the front desk: she is not personable, not friendly, and her attitude is consistently negative. She seemed more focused on conversing to her colleagues and on her phone about her personal life than on assisting customers. Read the other negative reviews! I'm definitely not the first person they've done this too and I'm sure I won't be the last. Save yourself the trouble and steer clear of this shop. There are plenty of reputable auto body shops out there that actually care about their customers and the quality of their work.

REAL DEAL

★☆☆☆☆

8 months ago

I brought my car in for front-end damage repair based on AAA’s recommendation, since Corona Auto Body is listed as one of their "preferred vendors." Big mistake. They originally told me the job would take one week to complete. Instead, they rushed it and called me after just two days claiming the car was ready. When I arrived to pick it up, it was immediately obvious they had cut corners and done shoddy, incomplete work. There was still a dent in the front fender. The headlight had deep gouges and was covered in scratches – likely from careless sanding. Even worse, the front wheel well was missing three visible clips. Their excuse? A “QC failure.” Now I have to wait another three days for them to fix what should’ve been done right the first time. To make matters worse, they scratched my passenger side mirror while the car was in their care. When I pointed it out, they refused to take responsibility. George, one of the employees, grabbed a rag and managed to wipe off some of the paint or residue, but the gouges are still clearly visible. It’s completely unacceptable for a body shop to damage a customer’s vehicle and then deny accountability. Customer service is abysmal. You’ll wait forever for someone to help you, and when they finally do, it feels like you’re bothering them just by asking for assistance. A special mention for Shawna at the front desk – she is not personable, not friendly, and never smiles. Her attitude is consistently negative and unprofessional. She looks at customers like she’s annoyed to be there and acts like helping you is a huge inconvenience. Taking photos of the vehicle was clearly something she didn’t want to do. She was more focused on chatting about her personal life with another employee who had their child at work. This place is the definition of a “turn and burn” body shop – they rush your vehicle through with no attention to detail and zero regard for quality or customer care. If you value your vehicle and want it repaired correctly, take it to a shop that actually takes pride in their work.

darlina lopez

★★★★★

2 years ago

Took my car here after a horrible accident. Not only were the employees there easy to deal with, as this was my first time having to fix ANYTHING car related (beyond an oil change)...but they explained to me what had to be done and kept me in the loop, so I had realistic expectations about the time I'd be in the rental. The car looks BRAND NEW:) I couldn't be more happy or satisfied with the outcome, and timely manner they handled the issue. THANKS GUYS!

Billy Spencer

★★★★★

4 months ago

Phenomenal Job by Paul and his crew , I'm really happy with the job they did . I got Paint work done and he matched it perfectly . They also cleaned my headlights without charge . All in 4 days . Can't thank Paul Enough.

bryan kindred

★★★★★

11 months ago

This place is very professional. They did the inspection of my car, and they kept me informed through the whole inspection. They even have a car rental right on site.

shameem gafur

★★★★★

6 months ago

My son’s car had a small bumper alignment issue, and Corona Auto Body took care of it right away even without an appointment. George fixed it in about 20 minutes and didn’t charge me—he said it was complimentary! The staff was friendly, offered me water while I waited, and provided excellent customer service. Highly recommend!

Amy

★★★★★

4 months ago

When Jorge E. saw the scratches on the front bumper of my new car, he offered to try polishing the areas to see if he could help. He returned the car with most of the areas polished as new, except for two areas with minor surface blemishes. Surprisingly, he didn't recommend doing a repair because they were just minor cosmetic scratches, and he didn't charge me for the polishing service. Even more, the estimate he provided was lower than the other quotes I'd received. He was very professional and honest. I really appreciate his consideration and help!

Melinda Woodward

★★★★★

a month ago

Shauna & Ted were awesome, very knowledgeable, helpful and super friendly, they kept me in the loop and when Ted told me when my car would be done and the time, he was spot on! I went to pick up my car and it looked like a brand new car! If you need body work done be sure to take your car to Corona Auto Body and speak to Shauna she is awesome! and Ted he is also awesome! You won’t be disappointed! One Very Happy Customer! 😊 Melinda