Craft Automotive

Doug and Shelly Heimer

★★★★★

Edited a year ago

HUGE shout out to Craft Automotive for the amazing job they did putting our Tundra back together again!! It looks better than before our daughter's car accident!! Not only did they do an amazing job on the repairs, but they also handled all the details with the adjuster and insurance taking that added stress off our plate. We couldn’t be more grateful for the attention to detail and I am sure that anyone who uses their services will be just as happy as we are! I don’t wish a car accident on anybody but if you ever find yourself in need of an amazing body shop, definitely take it to Craft Automotive …. hands down a five-star experience

Mr A

★★★★★

7 months ago

The Best! They worked on my ID Buzz. Very knowledgeable! Honest and professional work. After countless attempts and estimates trying to find the right place. Don’t look anywhere else. I came from the South Bay and will not go anywhere else in the future. I totally recommend Craft Automotive!

Renee Martinez

★★★★★

7 months ago

Excellent work! Customer service was the best. Shon and his crew were great to work with; friendly, professional, and conscientious. Next time I need body work on any of my cars, Craft Automotive will be my first, and possibly, only stop.

Irene Martinez

★★★★★

10 months ago

Excellent experience at Craft Automotive. The manager, Shawn, was easy to talk to. Received regular updates by text and as well a couple of phone calls. We were well informed of the process without it being an annoyance. Our car was returned, as promised, looking better than it has in years. This was a way better experience than the past 4 repairs done locally. The first 2 repairs done were with the 2 different large chain shops locally called Caliber (San Marcos and then Escondido locationl). Both times with Caliber the results were disappointing so I tried a small local company. The first experience with the other small shop was good, the 2nd time was not. I’m not surprised to find they went out of business. But back to Craft, I’m very happy to have found Craft Automotive this time and highly recommend them to anyone in North County.

Eduardo Sanchez

★★★★★

2 months ago

Man I just got my car fixed they made sure I was hook up I called and they kept me updated and always answered my calls this is a great place to get any things fix I’m super happy with my car I’ll let everybody know to come here

Nathan Ramos

★★★★★

2 months ago

Best auto body repair around! I won't take my vehicle anywhere else! Highly recommended!

Darren Newman

★★★★★

9 months ago

An overall excellent experience from start to finish...I've taken my custom built Mercedes Benz Sprinter RV van to Craft Automotive "Shawn's" family business twice now, first recommended to me by Progressive Insurance. Once for a nasty dent / scratch and another time for more serious damage as a result of a bad accident. On both occasions Shawn & his crew did a spectacular job to restore my van back to mint condition. They made sure every tiny little detail was addressed. Also made sure every part no matter how small or trivial such as a fastener or a rivet was OEM from Mercedes. Otherwise I am very picky & overly skeptical who touches my van. I can say with total confidence that I am very pleased with Craft Automotive' s work & their overall customer experience process.

Michael Robinson

★★★★★

a year ago

Excellent work! I thought I had screwed up my new car and now the repairs are a thing of the past. You can’t tell where the repairs happened. They did a perfect job and they dealt with my insurance company directly. It was fast, easy and efficient but just as importantly - my car looks awesome again!

Rosalie Kramm

★★★★★

4 months ago

Shon did a fantastic job in making my 11-year-old Mercedes look brand new, including damaged leather.

Andrew Ramirez

★★★★★

a month ago

Great shop, great service, quality work. Definitely recommend it!

Elle A.

★★★★★

a year ago

Okay first of all, customer service with these guys is superb. They really do make sure you are all set. If you are going through insurance to get a repair done they make sure you’re ready to go with any rental company that you use. Second, they worked with me on the day I was able to pick up the car. Unfortunately I have a tight schedule, so they were nice enough to help me with picking up my car the day I had availability to. Lastly, they returned my car in pristine condition. They even cleaned my car from the inside, which was really nice of them. Thank you craft automotive for taking care of my car and for giving the best customer service, you guys rock! <3

Lori Kreutzer

★★★★★

a month ago

Kraft automotive and collision is a top notch auto body repair shop, know they will treat you right -

Mitchell Moore

★★★★★

4 months ago

They do great work. I was very pleased with how everything has turned out and would use them again.

Ryka Milo

★★★★★

a year ago

I couldn’t be more pleased with the service I received at Craft Automotive. After my car was in an accident, Progressive recommended this shop, and I’m so glad they did. Shon, the owner, was fantastic! He kept me informed throughout the entire repair process, ensuring everything was done to the highest standard. The shop did an incredible job—my car looks and drives like it was never in an accident. The team was professional, friendly, and efficient. I would highly recommend Shon and his team to anyone needing top-notch auto repairs!

Vanessa A

★☆☆☆☆

a year ago

I tried to post this review on the Better Business bureau website, but this business is not BBB accredited. Wanted to share my substandard experience purely for the purpose of transparency & hopefully to push for improvements to their existing policies and workflows to prevent similar situations from occurring with future clients. If I would’ve known what I know now, I would not have chosen Craft automotive. This company was recommended through my car insurance for repairs. On a positive note, the dent/scratch to my car door was finished in a timely manner. First inconvenience: I was told that my Mercedes would be repaired in about a week, however they did not inform me at the initial visit that the specific part for my damaged mirror would take longer to arrive. Communication is key. Second inconvenience: I was informed that my car mirror arrived and scheduled an additional appointment to bring my car in. Upon arrival the staff realized that the incorrect part was sent based on the VIN number. The job still was not completed. Third inconvenience: I was again informed that the “correct” mirror was ordered and scheduled another appointment. Upon arrival I was told that again, “the incorrect part was sent by Mercedes.” Lets be better- double, triple check that the correct item was ordered prior to letting the client come in. At this point my car wasn’t fully fixed for almost a month. Wasted time for an incomplete repair job. I requested to take my car directly to a Mercedes Dealership to order the correct part. No issues with the Mercedes dealership. They were able to get a mechanic to complete the job on the first visit.

clint sparks

★★★★★

a year ago

Craft automotive has helped us with three separate accidents that ranged from minor to major repairs. They have been professional, the repairs were impeccable & timely. They went to bat with the insurance and have a solid reputation with many insurance companies. They even returned our vehicle polished and clean inside and out,

MJ Diabetes

★★★★★

a year ago

This place is legit one of the best places to take your vehicle. They are friendly, efficient and thorough from the moment you walk in to the time you pick up after repairs. I have been her twice in the past 5 years and would completely recommend you use them above another. Easy and no hassle at all.